Reviews (953)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this platform for its cost-effectiveness and seamless Shopify integration, ideal for small to medium-sized businesses. It simplifies shipping with features like automatic tracking updates and easy label generation. The responsive customer support and competitive rates without hidden fees are also highlighted. Additional shipping options, such as locker delivery, enhance its flexibility and reliability.

October 19, 2021

Descargué la aplicación, me registré y al poco tiempo recibí la llamada de Jaime, una persona encantadora que me ayudó con todas dudas que tenía sobre la aplicación.
La verdad es que eran pocas, ya que la aplicación es muy intuitiva y sencilla, te permite gestionar los envíos en pocos clicks e imprimir las etiquetas.
Totalmente recomendable la descarga y uso de esta aplicación.

FuelDongle.es
Spain
5 days using the app
June 25, 2021

Je vais essayer d'utiliser Pack link pro, la commerciale a été très sympathique. Nous espérons continuer à travailler avec eux

cerise-paris
France
3 months using the app
February 8, 2022

Molto semplice ed intuitiva, il collegamento diretto a shopify permette di saltare vari step di compilazione e rende tutto molto veloce. Super disponibile l'account manager Brunella Esposito per chi avesse bisogno di chiarimenti ed accompagnamento nei vari passaggi per settare tutto. In generale molto consigliato.

AZ Card & Games
Italy
4 days using the app
Edited March 10, 2022

No la recomiendo para nada, para 2 problemas que he tenido no han solucionado nada, para esto es casi mejor trabajar directamente con la empresa transportista. Los precios son mas altos que otras compañías similares.

Olympi Inclinationes
Spain
4 months using the app
AUCTANE S.L.U. replied March 10, 2022

Hi,
We are sorry to hear about your bad experience.
We will contact you via email to discuss this further with you and find a suitable solution.
Apologies for the inconvenience caused.

Packlink team

November 2, 2022

App molto buona e semplice da utilizzare. Buonissimo anche l'onboarding con Brunella che mi ha aiutato a capirla all'istate. Bravi!

KER
Italy
3 months using the app
July 23, 2020

Service client au top, j'ai eu Antoine en ligne qui m'a appelé 5min après que j'ai contacté le service client par le chat. app facilement lisible et bien construire.

Ekotige
France
4 days using the app
March 30, 2021

The worst customer service i have ever experienced in my life!!!! My customer made an order and just the delivery its self costed £20 as he wanted it express delivery. I find out that apparently the delivery company did not have the information regarding my delivery (I don't know if this was Pack links fault or not) which then led for them to pick it up late, then the 1 day express delivery turned into 7 days. My customer obviously cancelled the order and was not happy. I then tried to contact pack links customer service department via the chat to sort out the cancellation/ diverting the parcel back and they either ignored my messages or took 24-48 hours for an automated random message that didn't answer any of my queries or concerns. The customer service department (or the person i had at least) does not care or want to help. It feels like, after they have taken your money that's their part done. I requested my case to be passed onto someone else but that suggestion had also been ignored. I really do not recommend using pack link - you spend more hours trying to sort out the deliveries yourself and is a complete waste of time. Overall for this one delivery I have been on messages or on the phone for over 4 hours and still not got to the end of it. On another note - they have taken money out of my account without notice or any information to why they are doing it, and I'm still waiting for a reply... assuming I will have to wait another 24-48 hours time due to the lack of care from this company. 1 Star in generous!

RoRoClothing
Gibraltar
3 months using the app
AUCTANE S.L.U. replied March 30, 2021

Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference UN2021.....in order launch an investigation with the carrier and our support team will come back to you urgently with a resolution. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.

Packlink Team

June 14, 2022

Doy 4 estrellas porque tuvimos un problema al volcarlo con shopify, pues los envíos no cargaba, no se generaba las etiquetas y no cargaba la pagina en uno de los días mas clave para los envíos. Hemos avisado y al día siguiente una chica simpática y comprometida llamada Julia me ha atendido y por el momento solucionado el problema. Por lo demás si sigue funcionando como hasta ahora es genial.

ARGANOUR
Spain
3 months using the app
April 21, 2021

Veramente affidabile. Ho avuto qualche problema di gestione di logistica, e non solo Angelo Mattino mi ha contattato per email, ma mi ha anche chiamato direttamente sul mio num di telefono per darmi risposte dirette e utili per risolvere al meglio la mia situazione. Non riuscivo a creare alcune spedizioni, e tramite a Team View, Angelo mi ha dato maggiore assistenza direttamente sul pc. MEGLIO DI COSì non potevo chiedere. Appena mando una mail per qualsiasi esigenza, sono sempre disponibili. Grazie Angelo, e grazie Packlink.

Arte del giappone
Italy
4 days using the app
November 19, 2021

Grazie a Ciro Improta per avermi chiarito tutti i dettagli su packlink. Servizio e velocità top! Prezzo eccezionale ed efficienza di prim'ordine! Grazie davvero

Ottica Ritz
Italy
4 days using the app