Reviews (953)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its seamless Shopify integration, which simplifies shipping management and automatically updates tracking numbers. They praise its user-friendly interface that streamlines shipping processes and its cost-effective pricing without hidden fees. The responsive customer support is frequently commended for efficiently resolving issues. Features like reliable label printing and a subscription-free option further enhance its appeal, making shipping operations more efficient.
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servizio clienti ottimo, ti mettono un referente che ti segue dall'inizio.Ma ho provato 2 spedizioni e il corriere non è mai passato per il ritiro o mai chiamato per sapere l indirizzo per il ritiro.
Grazie per la sua recensione.
Ci dispiace per il disservizio causato in merito al ritiro non effettuato. Le comunichiamo che dalla sua area privata puó comunicarci questo tipo di disservizio, affinché il nostro ufficio di attenzione al cliente possa mettersi in contatto con il corriere ed effettuare il ritiro nel minor tempo possibile.
Per qualsiasi chiarimento puó contattarci a business@packlink.com e La richiameremo quanto prima
Packlink Team
Prezzi molto buoni e competitivi. Ho molto apprezzato il fatto che assegnano un responsabile account così da avere sempre assistenza nel caso ce ne fosse bisogno. La mia responsabile account è Brunella, molto gentile e professionale!
App molto utile e facile da usare , la mia responsabile account Brunella Esposito è stata molto disponibile e paziente nel guidarmi passo passo per le prime spedizioni....consigliatissima questa applicazione...
Dario
Assistenza molto professionale e pronta ad aiutare! Hanno risposto a tutte le mie domande (che erano molte hahahah) con grande pazienza e velocità, soprattutto il signor Ciro.
Mi asesor es Antonio Funes, estoy encantada con su servicio y con su atención recibida.
La app ayuda mucho con los envíos.
Grandissimo servizio: tariffe economiche e un sacco di tempo risparmiato. App senza alcun difetto.
Ottima la comunicazione con il mio referente commerciale Angelo Mattino: disponibile e professionale.
I'm sorry to say this, as Packlink is actually excellent value for money, but this app is pretty useless. None of the relevant order data, other than the address and order value, is sent to your Packlink account. Neither the shipping weight, nor the product data needed for the customs declaration are transferred, so you have to fill in package details and accompanying documents completely by hand for every single order - a tedious, error-prone and time-consuming process. I really hope that the developers will improve this soon. As a good example, I would recommend to have a look at the Shopify app from DHL, where the data transfer is fully automated and runs flawlessly.
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UPDATE Aug 11. 2021:
I had a phone call with Packlink yesterday in which I was told that at least the shipping weight will be transmitted to the Packlink account if you either upgrade to a higher Shopify plan or switch to annual payment in advance. They are currently working hard on all the other items mentioned regarding automating customs declarations and eliminating errors in customs documents. Therefore, I award two additional stars retrospectively, trusting that things will improve soon.
Hi,
We are very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
I really like this app, especially to compare prices - easy to use the interface and helps with shipping solutions.
The process of creating the shipment is very easy. Great prices and customer service by Markus Laimbauer !
Its a very useful app, I'm starting my online shop and this app is helping me a lot to manage my shipments. It also helps me to save time. My account manager, Julia Bonaho, helps me a lot in this process. I recommend 100%