Reviews (3,644)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking, user-friendly interface, and seamless store integration. It supports multiple retailers and enhances customer experience with a clean tracking page. It's easy to set up, customizable, and adds a professional touch to websites. The customer support team is efficient and quick in problem-solving. Merchants also value its affordability and revenue-generating capability. It's a comprehensive tracking solution suitable for both beginners and professionals.

January 12, 2022

The tracking page works well and their support is responsive and willing to go the extra mile to resolve issues. I had a Google Search Console error from their page, and the Parcel Panel support team requested collaborator access and resolved in about a day. Very positive experience.

Alpine Rings
United States
Almost 2 years using the app
Channelwill replied January 13, 2022

Hello there!

Thank you very much for sharing your valuable feedback on Parcel Panel with us. We will continue to provide better function and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

May 20, 2023

Very good app, great customer support. Keep up the great work. Thank you for your help as always. KRG.

LeoForward Australia
Australia
Almost 2 years using the app
Channelwill replied May 26, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 26, 2022

Great app, easy to use, and with very responsive service, Mig solved my problems immediately, recommend

Rafi La Muse
Hong Kong SAR
Almost 2 years using the app
Channelwill replied March 28, 2022

Hi Rafi!

Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

September 2, 2020

Finally found a reliable and easy-to-use tracking app. One of the main reason I considered this app was it compatibility with Judge.me review app. Pricing is also reasonable. Simple and functional. Please keep up the great work guys!

Lucius Atelier
Singapore
Almost 2 years using the app
March 10, 2022

Great customer service!! I contact them to make sure I installed correctly this App and help me beyond ... solved all my questions, guided me with key functions. 100% Happy customer :)

bololon
United States
Almost 2 years using the app
Channelwill replied March 10, 2022

Hello there!

Thank you so much for taking time to share your experience on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

April 7, 2021

Amazing, much better than Tracking Genie, perfect for dropshipping. It helps to free the customer service.

Knees
Spain
Almost 2 years using the app
May 13, 2022

The support staffs are amazing! If you need anything just ask them and they will do their best to help! Would 100% recommend using their app!

Alphactory
Australia
Almost 2 years using the app
Channelwill replied May 13, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

February 27, 2022

Lara in Customer service was very helpful with me today. She was pleasant and Quick to get the result I wanted.

Terrelco
United Kingdom
Almost 2 years using the app
Channelwill replied February 28, 2022

Hello Terrelco!

Thank you very much for your valuable feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | Parcel Panel

March 2, 2022

The app looks great and is a huge improvement over the one I was using before. Easy to set-up and very fast response from Lara with customer service. Highly recommend!

Kadlee Official Site - Making Memories Last A Lifetime
United States
Almost 2 years using the app
Channelwill replied March 3, 2022

Hello there!

Thank you very much for your valuable feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | ParcelPanel

November 23, 2021

I love that you don't have to pay until your surpass 20 orders per month, works great for me while I'm starting out building my store. The Parcel Panel app support team have been absolutely amazing in helping me to adjust the app to completely match my stores branding (thanks Lexie ). I couldn't recommend it enough. There was no set-up at all and the instructions on how to direct customers to your store's own tracking page in Shopify's order email templates were super easy to follow. I'm dropshipping so I love that it can hide all the Chinese associated words and terms with shipping that you don't want to provide to your customers and you can have it auto-generalise it or even customise yourself. I'm excited to test the app out properly once I start getting orders. Thanks UpperCommerce team !

Leiken Hair
Australia
Almost 2 years using the app