Parcel Panel Order Tracking

Parcel Panel Order Tracking

Reviews (4,981)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
    4.8K
  • 2% of ratings are 4 stars
    112
  • 0% of ratings are 3 stars
    19
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time shipping updates that reduce customer inquiries. It's easy to set up, with a user-friendly interface and customizable tracking pages that align with brand identities. The app integrates smoothly with Shopify, enhancing the customer delivery experience. Merchants also value the reliable order tracking and responsive customer support, making it a recommended addition to e-commerce stores.

December 10, 2024

I used to absolutely love Parcel Panel but they are experiencing huge technical issues that have cost us a lot of money. They tracking is completely off due to the increase of the holidays which 100% not their fault. That being said as someone coming from a programming background there are multiple workarounds that they could easily have done to resolve these issues. The software is not tracking properly for USPS as it currently sits and will only cause massive frustration for your customers it’s best they see the actually tracking info provided by USPS itself than rely on Parcel Panels API data.

ShopZazaDelivery.com
United States
28 days using the app
Edited October 2, 2019

Bug en allant sur la tracking page avec un super message oups !!!
Dommage il avait bien !!!
Ne Fonctionne pas sur thème début et impulse

Oliver Smith
France
2 minutes using the app
Channelwill replied October 8, 2019

We are sorry for the bad experience, please let us know what problems you have encountered. We are very happy to help you solve your problems and sent you an email within 24 hours of your installation of our App, but haven't received your reply yet. Please contact or reply us by parcelpanel100@gmail.com.

April 10, 2024

Basic Bazar
India
About 2 months using the app
Channelwill replied April 11, 2024

Dear Basic Bazar,

I hope this email finds you well.

We recently noticed that you rated our app with 2 stars, and we wanted to reach out to see if there's anything we can do to improve your experience. We value all feedback, and your input is essential in helping us enhance our services.

We understand that you didn't leave any specific comments along with your rating, and we would appreciate it if you could spare a moment to share your thoughts with us. Your insights could help us address any issues you may have encountered and make necessary improvements to the app.

If you encountered any difficulties or have any suggestions for us, please don't hesitate to let us know. We're here to assist you and ensure that you have a positive experience with our app.

Thank you for taking the time to provide us with your feedback. We look forward to hearing from you soon and resolving any concerns you may have.

Best regards,
Kelly
ParcelPanel Team

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