Reviews (3,651)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

March 21, 2022

I had some struggles with changing te colors of my track and trace page.. but there was Mig, she helped me a lot and got everything fixed within minutes. One thing was not possible to fix but the tech team did that for me so im super happy with the service and options. Thanks Mig and ParcelPanel

Veever
Netherlands
9 months using the app
Channelwill replied March 22, 2022

Hi Veever!

Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

May 11, 2023

Great service, they help you pro-actively with your store and questions! Removed the brand on my webshop and gave me a total of 50 quota as a present.

Cammerce
Netherlands
9 months using the app
Channelwill replied May 17, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 13, 2023

Your customer help chat is very awesome !!!! they have been nothing but nice and very informational when it came to the needs of my shop!!! you have just got a valued customer that will stay with your team!!!

Shop Alago
Canada
9 months using the app
Channelwill replied January 13, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 1, 2023

ParcelTrack ist hervorragend! Ich habe schnelle Hilfe erhalten und sogar kostenlos zusätzliche Features freigeschaltet bekommen. Ich kann diesen Service nur empfehlen!

mystbay
Germany
9 months using the app
Channelwill replied March 2, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 13, 2023

So far no complaints, my store is based off a black background with white text, inverted from most stores so the tracking system wasn't showing up initially. I got some assistance from Mig to correct the colors to work for my site, looks great now. 5-Star experience so far!

MASAYO
United States
9 months using the app
Channelwill replied January 13, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

November 4, 2022

I used this app to help me with tracking orders, and it was an easy, fun experience. The live support is very supportive, helpful, and readily available. I am looking forward to using this app for a long time to come!. Thank you!

Live Pausitive
United States
9 months using the app
Channelwill replied November 4, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

February 16, 2022

Great thing to have when you don't have a lot of order just starting out. Plus you can remove the branding with just one click. Customer service is always there. Works well for the basic features I need.

BREAKFADER
United States
9 months using the app
Channelwill replied February 17, 2022

Hello there!

Thank you very much for your valuable feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | Parcel Panel

Edited April 21, 2021

I don't usually give reviews but this app is just so INCREDIBLE. I have been looking for a good tracking app for 5 days now. I found this app and it does EVERYTHING a tracking app should do. You can tell that they put time and effort into it. It's literary God-sent. Thanks a lot.

DanoraLuxe
United Kingdom
9 months using the app
November 20, 2022

Amazing app with great customer support, this app helps manage all my orders, and the work seems to be easy now!

SmileyFox
Morocco
8 months using the app
Channelwill replied November 21, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

December 3, 2022

Great app - very helpful and Mig was very helpful in the chat support too. Perfect for my business needs, would highly recommend!

Yugen Club
United Kingdom
8 months using the app
Channelwill replied December 4, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel