Reviews (3,653)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

December 22, 2022

I recently had an outstanding experience with the customer service team. From the moment I contacted them, I was met with professionalism, kindness, and a genuine desire to help.

The representative I spoke with listened attentively to my issue and took the time to thoroughly understand my concerns. They then provided a clear and concise solution that completely resolved my issue.

Lalaplush
Singapore
8 months using the app
Channelwill replied December 28, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

October 14, 2021

I love the tracking App. You guys are fantastic. I definitely recommend this to serious E-Commerce Owners.

Precision
United States
8 months using the app
November 21, 2022

It's a great app! so easy to use and the support team is amazing !! give this app a try you will not regret

area043™
Italy
8 months using the app
Channelwill replied November 21, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

April 19, 2023

App veloce da installare e molto utile per il tracciamento degli ordini. Assistenza veloce ed efficiente!

RetroGig
Italy
8 months using the app
Channelwill replied April 24, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

June 18, 2023

quick resposes and very efficient staff.the app is aso quite affordable and you are always up to date with their services

truetrends
South Africa
8 months using the app
Channelwill replied June 21, 2023

Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.

March 10, 2022

Amazing app! I think one of the best tracking app in Shopify. I was with another app and support could not even solve my problem. Had the same problem with Parcel Panel and Lara from customer service solved it in 5 minutes. Totally recommend using this app

DecoraLise
United States
8 months using the app
Channelwill replied March 10, 2022

Hello there!

Thank you so much for taking time to share your experience on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | Parcel Panel

March 26, 2023

Great chat support, very fast respond. They helped me with everything starting up :) Looks professional and branded

Mevuna
Netherlands
8 months using the app
Channelwill replied March 27, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

October 26, 2021

It works wonders for tracking my customer's packages and providing them with real-time information, etc. Thanks!

Beyond The Curls
United States
8 months using the app
July 19, 2021

Hello,
I am completely and totally satisfied with the Parcel Panel service and I thank you for it.
Best regards.

Clairebody
United States
8 months using the app
December 8, 2022

Nice customer support - ready to help and solve issues. I am happy with the support provided by Lexie

Esprit-Aviation
France
8 months using the app
Channelwill replied December 12, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel