Parcel Panel Order Tracking

Parcel Panel Order Tracking

Reviews (5,000)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time shipping updates that reduce customer inquiries. It's easy to set up, with a user-friendly interface and customizable tracking pages that align with brand identities. The app integrates smoothly with Shopify, enhancing the customer delivery experience. Merchants also value the reliable order tracking and responsive customer support, making it a recommended addition to e-commerce stores.

February 26, 2024

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BrandlessFITS
Netherlands
12 months using the app
March 12, 2023

The app is working great. I love it . Elly is really helpful. Customer service is excellent. I would recommend it.

shopthatway
United States
About 1 year using the app
Channelwill replied March 12, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

July 23, 2021

I really like how it works. Any tracking related issue they solve it promptly. We can send them a message any time & they reply back quickly with updates. Thanks!

Beautiful Earth Boutique
United Kingdom
About 1 year using the app
August 2, 2023

The customer support is very very prompt. Replies within minutes! Keep it up. Happy to try out Parcel Panel. Jane and Mig attended to my request. They were amazing.

Leonora
Singapore
About 1 year using the app
Channelwill replied August 8, 2023

Hi,

Thank you for your positive comment and feedback , we are happy to hear that our support has provided a good experience for you.
If you ever have any questions or concerns about our app, please don't hesitate to reach out to us.

Best regards
Parcel Panel

March 20, 2023

Gute App. Kunden lieben diese App, da Sie ganz einfach Ihre Lieferung verfolgen können. Der Support ist auch klasse!

Cloud-Drops
Germany
About 1 year using the app
Channelwill replied March 20, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 9, 2023

For first impressions, everything has been great! Mig was also super helpful with tips and provided (small) extra offers for free! Easy to install, update and maneuver.

Culinary Upgrades
Netherlands
About 1 year using the app
Channelwill replied March 9, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

Edited February 25, 2022

I installed the app 2 days ago. I needed support twice, the service was fast and efficient. 2 days is still a short time, but I'm testing...
As of today Feb 26, 2022, I keep making changes to tailor Parcel Panel Order for the demanding Japanese consumer here in Japan.
Competition is also very strong in the field of online stores for selling furniture. This requires excellent service. Support is helping me in every detail.

DEGUTI
Japan
About 1 year using the app
Channelwill replied February 21, 2022

Hello there!

Thank you very much for your valuable feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

September 6, 2021

This app does more or less everything that we need it to do. This apps deserves 5 stars, but here are 2 things that we would love to see improved. 1) Exporting the tracking numbers does not includes the different SKUs. It would be great if that were the case as we have different warehouses and we need to send the reports to different places. 2) We would love to see improved are the webhooks. Right now we receive the exact same notification several times. If these could be filtered by Parcel Panel, that would be great!

Figured'Art
France
About 1 year using the app
Channelwill replied September 7, 2021

Hello, Anthony
Thanks for your feedback. We really appreciate it!
As for your first request, our develop team have considered it carefullly and we're going to do the configuration and may publish in the next version.
And as for the webhook, our tech team did some special configuration for you and the notification won't be the same.
Thanks for your feedback and support for us again!
Best regards

May 1, 2023

I asked to Elly from support to suggest me all the things that i could to do it to improve my tracking page and we stay together half an hour and she gave me all the details about the app... Specially helped me without send me the link, that sometimes the links could be really long to read, so i am very happy. Thank you so much Elly

Joyería Rodriguez
Spain
About 1 year using the app
Channelwill replied May 4, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 10, 2023

Quick and professional responses, Solved my issues immediately without any hick-ups! 10/10 Would recommend

Playful Haven
Sweden
About 1 year using the app
Channelwill replied March 12, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel