Reviews (3,653)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

November 4, 2022

Ho utilizzato questa app per tracciare gli ordini dei miei clienti sul mio sito. sono davvero felice di aver conosciuto e di poterla utilizzare, sia per le svariate funzioni, sia per il customer support cordiale e disponibile.

PurezzaDivina
United Arab Emirates
7 months using the app
Channelwill replied November 4, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

August 10, 2022

Super easy to use. There were a couple things not syncing up- the team was super helpful, friendly and efficient, in particular Lexie

Ritual Oils
Australia
6 months using the app
Channelwill replied August 10, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

Edited April 15, 2020

This app is absolutely stunning! best tracking app on this platform, I was getting emails from worried customers about order status because of the long processing times and a couple cancelled purchases but with parcel panel my customers know whats going on with there product from ordering til delivery THANKS!

BrightPods™
Canada
6 months using the app
August 8, 2022

This app is very easy to use, and when you run into some trouble the support team is there and ready. I'm so happy with the fast and very informative support team. The program is very good and not only does it look great in my store but functions amazingly. Thank you so much!!

DecorPurpose
United States
6 months using the app
Channelwill replied August 9, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

July 10, 2022

I loved the customer service! They were quick to respond, and Laura helped me with some extras! Thank you!

alotllittlethings
United States
6 months using the app
Channelwill replied July 10, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | Parcel Panel

June 21, 2023

Amazing customer service and really helps me understand the product! Was easy to instal and makes it look very legit.

Lifestyle Trends
United States
6 months using the app
Channelwill replied June 28, 2023

Thank you for the positive feedback! We're glad you're enjoying the app and the customer support. If you ever need assistance in the future, don't hesitate to reach out to us again.

November 20, 2022

The customer support is awesome! Really, it's sooo much fast and actually resolved my problems without taking so much and there are various customizations.

Momentinho
Brazil
6 months using the app
Channelwill replied November 21, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 10, 2021

Excellent package tracking and information application for your customers, previously I had another application that I thought was complying with informing my customers and it turned out that it did not do so but this application does and is easy to configure

Adore Coddle
United States
6 months using the app
October 11, 2022

After using AfterShip for a long time, I moved across to Parcel Panel for multiple stores of ours. The interface is very clean and easy to use. I love the delivery timeline. The support staff are amazing! AAA+++

iShopTech.com.au
Australia
6 months using the app
Channelwill replied October 11, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

April 26, 2021

A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.

DreamFam
Germany
6 months using the app