Reviews (3,665)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

March 1, 2023

Great for building trust and transparency on the customer journey. Great support. Wouldn't start a store without it.

Flure
United States
4 months using the app
Channelwill replied March 2, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

November 27, 2022

Best app for order tracking where you also can upsell products and increase your Average Order Value, it is also customized for dropshippers

shopgifke
France
4 months using the app
Channelwill replied November 28, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 17, 2023

Best tracking app on Shopify, it provides every tool that an ecommerce store needs, i highly recommend.

Privish LTD
United Kingdom
4 months using the app
Channelwill replied March 17, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

Edited April 24, 2020

I really like how easy ParcelPanel is to install and that it offers a perfect and very simple User Interface. 5 stars!

Home Lash Lift
United Kingdom
4 months using the app
April 27, 2023

Great app for Dorpshipping . Amazing and quick support . I could set it up in 10 minutes and now my tracking page looks much more professional .

Kiddie Cutie
Australia
4 months using the app
Channelwill replied April 28, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

June 13, 2023

Offered me free 2.5X parcels as well and removed Parcel panel branding for free. It is really great and customer service agent was really helpful. Thank you!

Little Snowy
Australia
4 months using the app
Channelwill replied June 17, 2023

Thank you for your positive feedback! We are happy to hear that you find our application easy to use and that our support team has been competent and attentive to your needs. We look forward to continuing to meet your expectations and thank you for your recommendation.

October 24, 2022

The APP looks great and the support is amazing. They answer me in a few seconds and I have double order tracking for the free plan! Highly recommended!

365gifts.co.uk
United Kingdom
4 months using the app
Channelwill replied October 24, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

July 15, 2023

Sono felice di condividere il mio entusiasmo riguardo al livello di servizio che ho ricevuto durante il mio recente contatto. Il supporto istantaneo e professionale che ho ricevuto, anche durante la notte, è stato semplicemente straordinario.

La vostra competenza e prontezza nel risolvere il mio problema hanno superato di gran lunga le mie aspettative. La soluzione tempestiva e accurata che mi avete fornito ha dimostrato un elevato livello di competenza nel vostro campo.

Inoltre, ho apprezzato molto la vostra gentilezza e premura nell'includere un regalo di quote come segno di apprezzamento. Questo gesto dimostra un'attenzione ai dettagli e un'empatia che raramente si trova nel settore del supporto clienti.

Vi ringrazio sinceramente per l'eccellente esperienza che mi avete offerto e non vedo l'ora di continuare a collaborare con voi in futuro.

In sintesi consiglio vivamente di affidarsi a questo team per un'esperienza a 360% con un supporto clienti impeccabile ed una dashboard veramente facile da utilizzare.

Felinopoli
Italy
4 months using the app
Channelwill replied July 24, 2023

Thank you for your detailed and positive feedback about our customer support team! We're thrilled to hear that you received instant and professional support, even overnight, and that our competence and promptness in solving your problem far exceeded your expectations. We're also glad that you appreciated the timely and accurate solution we provided and the gesture of appreciation we included.
Our team is committed to providing a high level of expertise and attention to detail, as well as empathy and thoughtfulness in our interactions with our customers. We're glad that this was reflected in your experience with us. Thank you for your recommendation and for choosing to work with us.

Please don't hesitate to reach out if you have any further questions or concerns.

December 26, 2022

Top-notch customer service. Proactive, kind and super-helpful. They go beyond your request to solve problems and make your day. My agent was Mig.

Cool Bambi
United Kingdom
4 months using the app
Channelwill replied December 28, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

July 12, 2023

Good app and good service! I think it's very convenient and all is well thought. Plus their customer service is super quick and literally responded within few sect.

Trendy Paris
Canada
4 months using the app
Channelwill replied July 14, 2023

Hi,

Thank you for sharing your positive feedback about our app and service. We are glad to hear that you found our app convenient and well thought out. Our team strives to provide quick and efficient customer service, and we are happy to hear that we were able to assist you promptly. Thank you for your support!

Best regards,
Parcel Panel