Reviews (3,668)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

August 9, 2022

Great customer service, patiently helped me through the initial setup. Our other apps do not support tracking the courier information we need, and they solve this problem perfectly.

COOLKATANA
Hong Kong SAR
4 months using the app
Channelwill replied August 9, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

April 27, 2023

all great! everytninh is gone fine, support helping me easily
I really recommend this service for everyone

FixMate
Ukraine
4 months using the app
Channelwill replied April 28, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

April 24, 2023

Fantastic service and very professional by Mig the Customer Service consultant. She was very well versed with her information and was extremely helpful.

Globalonlineworld
Australia
4 months using the app
Channelwill replied April 24, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

October 18, 2022

I had a hard time attaching several apps to each other. Lexie helped me and accompanied me even on platforms that were not hers. I have now programmed everything and I wanted to thank her for her excellent service.

Inegan DC
France
4 months using the app
Channelwill replied October 18, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

April 23, 2021

ParcelPanel is a huge added value for my customers. I love it and so do my customers. Thank you also for the good service and support and for making adjustments.

Dreamlike Decoration
Germany
4 months using the app
January 12, 2022

The user Mig helps me a lot. I really apreciate it . In spanish say.. Es una perfecta trabajadora! ;D that means she is a great great worker

CheekySocks
Spain
4 months using the app
Channelwill replied January 13, 2022

Hello there!

Thank you very much for sharing your valuable feedback on Parcel Panel with us. We will continue to provide better function and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

November 6, 2022

Ótima experiência de atendimento no suporte e com muitas funções para personaliza de forma simples e rápida!!!

Basic shop
Brazil
4 months using the app
Channelwill replied November 7, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

February 8, 2022

Mig answered all my questions very quickly, I think it's the best application for tracking orders, both for the customer and the administrator.

Jooni
France
4 months using the app
Channelwill replied February 8, 2022

Hello there!

Thank you so much for taking time to share your experience on Parcel Panel with us. We will continue to provide better apps and service for customers like you 🤗

Should you need any further support, please feel free to contact us on Live Chat.

Best Regards,
Mig | Parcel Panel

November 21, 2022

I used this app because it is very convenient to use and it helps me track orders for My customers so they can get there products on time.

Pynk Glam Boutique
United States
4 months using the app
Channelwill replied November 21, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

June 18, 2021

I love this app, specially the branded tracking page plus the product recommendation. However, my customer did not receive email notification that his order was delivered. Could you help please?

Lux Coffee Treats
Mauritius
4 months using the app
Channelwill replied June 18, 2021

Hi,

ParcelPanel Support Team here, thanks for your nice review.

No worries, we are always glad to help you.
An expert will contact you later, please check your inbox.

Best Regards
ParcelPanel Support Team