Reviews (3,670)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

June 18, 2021

I love this app, specially the branded tracking page plus the product recommendation. However, my customer did not receive email notification that his order was delivered. Could you help please?

Lux Coffee Treats
Mauritius
4 months using the app
Channelwill replied June 18, 2021

Hi,

ParcelPanel Support Team here, thanks for your nice review.

No worries, we are always glad to help you.
An expert will contact you later, please check your inbox.

Best Regards
ParcelPanel Support Team

April 25, 2023

muy buena aplicación y la atención personalizada es muy buena rápida y oportuna son muy amables ,excelente .

Basaribau
Chile
4 months using the app
Channelwill replied April 27, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

October 20, 2021

Literally the best tracker app on Shopify app store!! I've been using it since 2 months and 0 glitches!

Vatana
United States
4 months using the app
July 13, 2023

The customer service was great! Got 30 free extra quota and a bonus (they removed branding for me!) Haven't experienced the app by itself yet but it looks really well at this moment.

TinyToeses
Netherlands
4 months using the app
Channelwill replied July 24, 2023

Hi,

Thank you for your positive feedback about our Parcel Panel app.
If you have any further questions or concerns, please do not hesitate to reach out to us.

Best regards,
Parcel Panel

January 4, 2023

Sto usando questa applicazione da poco e la trovo semplice e intuitiva. Inoltre l'assistenza è davvero professionale e efficiente. In pochi minuti mi hanno aiutata a risolvere un problema . La consiglio

Rabbit baby boutique
Italy
4 months using the app
Channelwill replied January 4, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

May 28, 2021

I used this app of tracking service for my customers, it's a professional assisdant, save so many times for me, thank you very much!

Kosiner
Hong Kong SAR
4 months using the app
July 24, 2023

I really liked the way your employee Donna communicates and she quickly solved all my problems related to the app

SLEEPSHH
United Kingdom
4 months using the app
Channelwill replied July 26, 2023

I'm glad to hear that you had a positive experience with Donna! It's always great to have helpful and efficient customer support. Thank you for sharing your recommendation!

May 27, 2023

parfait je recommande ce service a 100%
service client a l ecoute et toujours disponibles et repond tres rapidement

ZAZA TOYS
France
4 months using the app
Channelwill replied May 29, 2023

Thank you for your positive feedback! We are delighted to hear that you recommend our service 100% and that our customer service is attentive, always available and responds quickly. We appreciate your support and hope you continue to enjoy our service.

Parcel Panel

March 30, 2023

I recommend it! Their support works very good! Addtionally, They give discounts))! Thank you very much!

SellBana
United Kingdom
4 months using the app
Channelwill replied April 2, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

September 6, 2022

Super App. Schnelle Hilfe über den livechat. Kann ich nur empfehlen! Ich hatte ein paar kleine Änderungen gewünscht und habe mich über den livechat in Verbindung mit dem Support gesetzt und binnen Minuten meine Änderungen erhalten ohne etwas zu machen. Hut ab.

LifeVac1
Germany
4 months using the app
Channelwill replied September 6, 2022

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel