Parcel Panel Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,001)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer satisfaction with real-time delivery updates and a customizable tracking page that matches their brand. The automated notifications minimize the need for manual updates, boosting customer trust. Merchants appreciate the easy setup, flexibility with multiple carriers, and the ability to customize tracking features. The responsive and effective customer support is also frequently praised.
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At first very bad experience with elly support agent. She just confused me and didn't understand my queries. but jessie came and helped me. she cleared my doubts and made me clear. but the app is great and has very good features.
Thank you for your feedback! We apologize for any confusion caused by our support agent, but we're glad to hear that Jessie was able to assist you and clear up any doubts you had. We're happy to hear that you're enjoying our app and that you find it to have great features. Thank you for choosing our application!
I love how simple and easy they make it to integrate to your Shopify store plus their support has been a pleasure! Great job guys!
UPDATE:
Hi team,
Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.
Firstly thanks for your 4-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.
Sincerely wondering what can we do to make your experience to a 5-star one?
Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.
If you have any question or concern, please feel free to let us know, we are always glad to help you.
Thirdly, 2020 has gone, Chinese New Year is coming.
On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.
Stay Safe
Best Regards
ParcelPanel Support Team
The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.
Hello there!
Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | ParcelPanel
Great support. Resolved and answered quickly. However I did have an issue with the tracking information which is not reliable if you dont provide Courier and Tracking Format. I do recommend to request this information by default before enabling instead of letting the app provide inaccurate tracking info.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Chat is snel met antwoorden en helpt wel goed.
Works well, my only complaint was by default it would label some tracking numbers by cainiao when the tracking number was really USPS, making the package untrackable.
Ainda não consegui testar a aplicação, mas o suporte de atendimento é rápido e eficaz, parece muito bom. Espero que a app também
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Nice.
Your customers support is very good thank you for your time !
goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood