Parcel Panel Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,863)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its transformative order tracking capabilities, noting it significantly reduces customer inquiries by providing clear, real-time shipping updates. It's praised for its ease of use, customization options, and smooth Shopify integration. Features like automated notifications and a user-friendly interface are particularly valued. The app's performance and responsive customer support are also frequently commended.
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I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience.
One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
As a seller, tools like this make a big difference in creating a smooth and professional experience for our customers. Please keep up the great work and continue upgrading the app — we rely on it to deliver the best service possible.
Thanks again for the support and for building such a useful app!
This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user!
Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning
If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening.
Unless you want to get blindsided with thousands in hidden fees, stay far away.
Hi There,
Hope you are doing well.
Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows:
We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund.
Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused.
To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter.
We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues.
If you have any further questions or concerns, don’t hesitate to reach out.
Best regards,
Parcel Panel Support Team
Parcel Panel has made order tracking smooth and professional for our customers. The app is easy to use and integrates perfectly with Shopify. Special thanks to Jessca, who provided excellent support and helped ensure everything was optimized for our store. Highly recommended for any eCommerce business!
The app works perfectly once everything is set up. Special thanks to Zessa from support — she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended!
— Frédéric, Olyneia®
Great support when ever you need it and the tracking updates have def helped reduce customer inquires. Anyone looking to automate and reduce admin costs then this is a must have cant recommend it enough !!!
Absolutely amazing support!
The team was incredibly warm, kind, and responsive — especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout.
Big thanks to the whole support team — you’re doing a fantastic job!
Finally a tracking app that does both the tracking page and shipping notifications PERFECTLY! I had always used Aftership but ParcelPanel makes that app look very bad and way too complex. ParcelPanel is straight to the point with a great design, easy to configure and the 24/7 support (especially Jessca) is very quick, friendly and helpful. Couldn't recommend more!
Fast, clear and very helpful customer service. Allowed me to solve a CSS problem in under 5 minutes!
Nous utilisons Parcel Panel avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise.
Nos clients sont rassurés, notre SAV a chuté, et l’expérience globale s’en trouve renforcée.
Support réactif, interface claire, et options avancées pour les marques exigeantes.
Merci pour ce bel outil