Store design | Orders and shipping | Customer support
ParcelPanel Order Tracking Pro

ParcelPanel Order Tracking Pro

by UpperCommerce

Track order status in real time, Branded order lookup page

4.8 of 5 stars(227 reviews)
Free plan available. Additional charges may apply.
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Order Tracker & Analysis

Automatic shipment tracking with 700+ carriers supported worldwide and provide graphic analysis, track your orders once and for all.

Branded Tracking Page

Direct your customers to your embeded tracking page in the local language under your store domain, no need to answer "Where is my order?"

The Best for Dropshipping

Support Aliexpress tracking(Cainiao), Yunexpress, CJ packet & ePacket(China EMS, China Post). Hide all the Chinese origin easily.

About ParcelPanel Order Tracking Pro

Parcel Panel Order Tracking- Improving Customer Satisfaction & Boost Your Sale

ParcelPanel is not only a parcel tracker helping you track all your Shopify orders, but also a marketing expert improving customer satisfaction.

Saving your time by all in one shipping tracking in real-time, branded tracking page under your domain, automatic email notification, so your team can focus on more important things about marketing.

Branded Tracking Page

Automatically generate a branded order lookup page under your store domain that 100% fits your store theme.

Shipping progress bar, custom orders status, estimated delivery time, similar product recommendation, SEO optimization, map location display, and other abundant custom elements.

Simplify After-shipping Service

There is nothing more frustrated than receiving angry emails or calls about “where is my order?” ParcelPanel helps you easily solve all Tracking problems.

Simply input the order number & email or only tracking number to track orders on your branded tracking page.

Proactive email notification based on Shopify to keep customers informed about order status update, instead of asking the service team for help.

The Best for Dropshipping

Support Aliexpress Standard Shipping, ePacket tracking, Yunexpress & CJ packet perfectly, brings your customers an all-around brand shopping experience.

Features specifically designed for dropshipping users: hide Chinese origin, Chinese info, carrier name and logo, display the tracking detailed info in the local language on your store tracking page, etc,.

Features

  • Branded tracking page auto-matches your store theme perfectly, abundant custom elements easily impress and engage your customers
  • Automatic package tracking in real-time with 700+ carriers supported, 17track alternative
  • Create custom order status to inform customers of your process prior to shipping
  • Set an estimated delivery time shown on your tracking page, so your customers always know when to expect it
  • Product recommendation shown based on order items, improve conversion rate
  • Email notification based on Shopify with a tracking link directed to your store tracking page
  • Guide customers to your store tracking page instead of the carrier’s official website from order status page(aka thank you page)
  • Multiple lookup ways: by order number & email address or tracking number only
  • Graphic analysis of order status, fix exception orders before customers know
  • 100% auto-match your store theme and 100% adaptive interface maintains excellent performance between different devices

Update: Royal Mail is now supported

Support

Need help? Feel free to contact us if you have any question or concern, we are always glad to help you.

Integrates with

  • Stamped.io,
  • Loox,
  • Klaviyo,
  • Omnisend,
  • Judge.me,
  • Pagefly

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options

Starter Free

Free

  • Up to 20 orders per month

  • Branded tracking page under your domain

  • Custom order status

  • Estimated delivery date

  • Product recommendation

Growth

$9/month

  • Up to 200 orders per month

  • Branded tracking page

  • Custom order status

  • Estimated delivery date

  • Product recommendation

  • CSV export

Advanced

$19/month

  • Up to 500 orders per month

  • Branded tracking page

  • Custom order status

  • Estimated delivery date

  • Product recommendation

  • CSV export

Platinum

$99/month

Additional plans available for larger stores with more orders

  • Up to 5,000 orders per month

  • All features included

  • Dedicated account manager

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    91% of ratings are 5 stars
    (207)
  • 4 of 5 stars
    3% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (8)
View all 227 reviews

Most recent reviews

NailPiece.co

Rating
5 of 5 stars
Posted
April 13, 2021

I love this app, the layout is great and my customers love it! The first 20 orders are free to track so it's a great option for stores that are just getting started.

Voordeelmepper

Rating
4 of 5 stars
Last edited
April 15, 2021

Great app but if you use it on multiple stores take my advice; don't open the plugin on both stores at the same time. This will mess up all your settings and you will be forced to recover everything manually. So this would be something they would need to fix and warn for because I had to reset everything manually on all stores.

Developer reply

April 12, 2021

Hi Voordeelmepper,

Thanks for your update.

Our tech team are working hard to solve this issue completely, it will need some more time, after that, this issue wont occur again.

Feel free to contact us if you have any question or concern, we are always glad to help you.

Update:

Hi Voordeelmepper,

Just a notice, we haven't received any reply from the online chat plugin and the email, don't know if you have received our messages.
We haven't messed up your settings or delete anything from your account, this issue is related about the browser cookies, please kindly have a check from the online chat and your inbox.

Feel free to contact us if you have any questions or concerns.

Regards

Hi team,

Liam here, the manager from ParcelPanel develop team, hope you are doing very well.

We are so sorry for your bad experience with ParcelPanel, give us an opportunity to get all your issues resolved.

I sent you a detailed explaination via the online chat plugin and your account email address, please kindly have a check.

Looking forward to your reply.

Best Regards

Gorilla Band

Rating
5 of 5 stars
Posted
April 12, 2021

I love parcel panel!! I have used parcel pane in so many of my stores and currently running in two of my stores and it just makes my life easier !!! love it

View all reviews