CWILL Order Tracking
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Reviews (3,212)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, easy-to-use tracking solution that “just works,” improving customer experience with branded tracking pages, dropshipping mode, translations, live maps, upsells, and analytics. Many say it reduces support inquiries and chargebacks while making stores look more professional and trustworthy. Support is frequently praised as fast and proactive, with flexible configuration, custom plans, and carrier adjustments seen as strong value for growing brands.
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CWILL is ABUSIVE!
I signed up for CWILL's most expensive plan to track my store's orders in October 2026. I used the service and everything went well,
however, as of November 26, I will no longer need the service, and I forgot to cancel the most expensive plan. Today, November 12, 2026, I was charged $479.00 on my credit card, and 33 minutes after the charge, I requested a refund via the chat feature in the Shopify app, but they told me it’s not possible to process such a request...
This is completely abusive since it’s a PREPAID plan (where you have to pay to use it), so I do not recommend using this app on Shopify at all, as they treat their customers ABUSIVELY.
Hi there,
Thank you for sharing your feedback. We understand how frustrating it can be to receive a subscription renewal charge when you no longer intend to use the service, and we'd like to clarify the situation for other merchants.
As acknowledged in your review, our app worked well during your subscription. The $479 charge resulted from the automatic renewal of your active monthly plan, which had not been canceled before the next billing cycle.
Like other recurring subscription services on Shopify, CWILL's paid plans renew automatically unless canceled before the next billing cycle. Prepaid billing means the subscription period is paid for in advance; it does not mean the plan expires automatically after one month.
We would also like to clarify an important point regarding your refund request. While our frontline Support agents are required to explain our standard refund policy, they do not have the authority or system access to approve or process refunds directly.
Your request was not rejected as a final decision. Our agent escalated it for further review, and our management team has since taken personal responsibility for the case.
We respect every merchant's right to share their experience, but we also believe it's important to distinguish between an automatic subscription renewal, our standard billing policies, and our willingness to review individual circumstances.
We remain committed to fair treatment, transparent communication, and providing the best possible support to our merchants.
Best regards,
CWILL Order Tracking Support Team
Fast and helpful support. We had an unused shipping protection script loading on our storefront and slowing the site down. Zessa from support answered within minutes and clearly explained which app embed to turn off. She also confirmed it wouldn’t affect order tracking, which was exactly what we needed to know. The issue was solved quickly and with no hassle. Order tracking itself works reliably for our store. Thanks!
Jane was very helpful in answering questions I had about setting up the app and migrating from our old tracking app.
The tracking page makes it easy for customers to track their order status and shipment progress while staying on our site. I especially like the product recommendations on the tracking page with smart upsells. The tracking page easily integrates into our website and into our store, and I like the ability to customize the URL. An added bonus is the analytics and integrations with other apps.
Update: 23rd Sep - Claire from the CWILL team reached out and helped with resolving the issue. Really appreciate her for listening and understanding our perspective. The app works fine as mentioned earlier and the team is quick to resolve any tracking rule changes.
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BE CAREFUL when opting for this. I was with TrackingMore which is part of CWILL. Was offered a free period of 30 days to move to ParcelPanel now CWILL.
I took the bait and was shown a free period of 30 days. Now realise that I was charged in advance by TrackingMore till Aug 18 2026 and then CWILL charged me in Sep for the period starting Aug 21 2026. So effectively 3 days free and not 30. CWILL Support now claims we have shown 30 days free in your invoice and the money paid to TrackingMore is not our problem.
App is fine but unfortunate experience so would suggest to be careful with billing and invoicing.
They are always fast, professional, and very helpful whenever we need support. Every time we had a question or an issue, they replied quickly and guided us clearly until everything was solved.
The app is also very useful for managing tracking information and improving the customer experience on our Shopify store.
After trying a few different tracking apps CWILL has the best features for our business. Live map, drop ship mode and the all important final mile carrier link. The mapping was incorrect for a carrier on a delayed order, so the customer could not see the progress. This was resolved in minutes by Daisy. First class support
Great app and excellent support! We had an issue with Nova Poshta tracking numbers being incorrectly detected as another carrier, and the support team quickly understood the problem and added a matching rule for us. Everything is working correctly now. Thank you for the fast and helpful support!
Easy to use, professional looking, has helped continue our branding through tracking and keeping customers happy and informed. Support is fast and helpful.
Amazing customer service, amazing app, genuinely have no complaints. They go above and beyond. They don't just give you the amazing app, they give you all the proper settings to have on as well. Actually 10/10
Bianca in customer support helped me a lot
