ParcelWILL Order Tracking

ParcelWILL Order Tracking

Reviews (2,483)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for enhancing order tracking, reducing customer inquiries, and saving time. It integrates seamlessly with Shopify, offering customizable tracking pages and pre-dispatch shipment statuses. The app is user-friendly with a reliable performance, and its customer support is praised for being fast and effective. A free plan with a generous feature set makes it accessible for startups and small businesses seeking a dependable tracking solution.

April 17, 2026

Great experience with the product and customer support. Recommended to use. Price builds up when you grow, so that's nice.

Happeaz
Netherlands
Over 1 year using the app
February 5, 2026

Great app, excellent customer service from all the staff Ive had help me with any little adjustment or just understanding the flow of the app. Ive used after ship and this is so much better than that! i love that its designed with dropshippers in mind. Thank the service, keep up the excellent work!

Oceans Optics
United States
About 2 months using the app
Edited May 2, 2026

Jessca, Jane, Zessa, Cecilia, Kath, Donna and everyone is amazing! App is great and so is the customer support team!

Unbloo
United States
About 2 years using the app
April 22, 2026

I was talking with Jane, she was very polite patient and helpful. Great app with lots of functionalities.

Aerlune
Canada
9 months using the app
March 29, 2026

Great respond time. I alwas get quick respond, and solutins for my problems. Thank You

Krevana
United Kingdom
About 1 year using the app
April 14, 2026

Great support, super reactive and very helpful

Kalivo
France
8 months using the app
March 5, 2026

Used this app on every one of my stores, probably the best tracking app for now, the support is also greatly appreciated, very responsive and always helpful whenever I need assistance.
Highly recommend it to anyone looking a tracking app

IMNAM
France
4 days using the app
March 8, 2026

Way too expensive for what I want/need. As a small business, $60 to export less than 100 files is ridiculous.

TLGS
United States
About 1 year using the app
CWILL replied March 9, 2026

Hi Team,

We're truly sorry that our service did not meet your expectations. Our team is doing its best to reach out and support your business. A customized solution tailored to your needs has already been shared—both via email and live chat—and it should help address your concerns regarding the plan pricing.

Additionally, our team noticed that your plan's quota has been fully used, and you're currently consuming additional quota. We recommend upgrading soon to avoid any overage charges. We've also shared a customized solution for this quota issue in live chat.

We look forward to hearing from you there!

Warm regards,
ParcelWILL Team

March 15, 2026

Great service by cecilia. Solved my problems very quickly

Vonk Boutique Utrecht
United Kingdom
5 months using the app
January 8, 2026

The app does what it's supposed to do - in-house tracking with a lot of useful features. Very responsive team via live chat (less than 3 minutes response time every time)

SabrCulture
Singapore
5 months using the app