ParcelWILL Order Tracking
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Reviews (2,239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the post-purchase customer experience with its professional order tracking interface. It reduces delivery inquiries by keeping customers informed, boosting satisfaction and trust. Features include easy setup, seamless Shopify integration, customizable tracking pages, and comprehensive tracking even on free plans. The interface is user-friendly and modern, and customer support is noted for being responsive and helpful.
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Parcel Panel works really well for tracking orders and keeping customers informed. What impressed me most was their support team - they were super friendly and helped me quickly when I needed assistance. The app does exactly what it promises and the customer service makes it even better. Highly recommend!
The app does what it's supposed to do - in-house tracking with a lot of useful features. Very responsive team via live chat (less than 3 minutes response time every time)
Thanks Kath for supporitng immediately on the issue raised on the app. She resolved it immediately with soft spoken skill,,,,,,,,,,,,,,,,,,,,,,,Thanks Kath
Unreliable app... Didn't update the tracking links correctly for all orders. My customers saw the tracking link from China. Don't recommend
Hi Team,
This is ParcelWILL reaching out. We truly appreciate the conversations we’ve had with you over live chat, and we’d be honored to continue building our partnership together.
Regarding the tracking link synchronization you mentioned — we’re delighted to share that our team has already implemented a solution for you. Our system seamlessly supports this feature, so you can enjoy reliable, real‑time tracking updates moving forward.
Beyond that, we’d love to explore how we can tailor our services even more closely to your workflow and goals. Whether it’s streamlining your shipping process, customizing reporting, or adding specific features you need — we’re here to listen and co‑create solutions that truly fit your business.
Whenever you’re ready to chat further, we’d be happy to continue the conversation in whatever format works best for you. Looking forward to hearing your thoughts!
Best regards
Zoey
ParcelWILL Support Team
Jane took care of me and helped me with my issue. I hadn't been able to receive orders for a long time due to a problem with my website, and therefore, I couldn't use the app. I requested cancellation of my annual payment plan and assistance with a refund. They assisted me with the refund. Thank you Jane you re very kind :)
Jessca was awesome. Helped us out faster than the speed of sound
Great app and the support team is always very quick to respond and helpful
Kath answered all of my questions! Excellent help!
Jane was amazing and very helpful. Great customer service <3
Thank you :)
It works seamlessly with all carriers and the customer service provides quick help when needed. Thank you once again, Zessa!