ParcelWILL Order Tracking
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Reviews (2,329)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its effective order tracking that enhances the post-purchase experience by reducing customer inquiries and saving time. It integrates smoothly with Shopify, offers a user-friendly and customizable interface, and includes a free plan suitable for all business sizes. The app is also praised for its responsive and professional customer support team, available via live chat to promptly resolve issues.
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Parcel Panel works really well for tracking orders and keeping customers informed. What impressed me most was their support team - they were super friendly and helped me quickly when I needed assistance. The app does exactly what it promises and the customer service makes it even better. Highly recommend!
The app does what it's supposed to do - in-house tracking with a lot of useful features. Very responsive team via live chat (less than 3 minutes response time every time)
Great app, excellent customer service from all the staff Ive had help me with any little adjustment or just understanding the flow of the app. Ive used after ship and this is so much better than that! i love that its designed with dropshippers in mind. Thank the service, keep up the excellent work!
Thanks Kath for supporitng immediately on the issue raised on the app. She resolved it immediately with soft spoken skill,,,,,,,,,,,,,,,,,,,,,,,Thanks Kath
C'est une superbe application complète. Je l'utilise pour mes deux boutiques et j'en suis très satisfait. Je recommande vivement ParcelWill.
Their support is always very responsive and helpful.
Satisfait de l'application, fonctionne bien, l'équipe est réactive, les suivie sont en directe. je recommande
The customer service was great 10/10. Thank you Jane you're the best ! She helped me with the problem and she really took her time and even improved some things!
Unreliable app... Didn't update the tracking links correctly for all orders. My customers saw the tracking link from China. Don't recommend
Hi Team,
This is ParcelWILL reaching out. We truly appreciate the conversations we’ve had with you over live chat, and we’d be honored to continue building our partnership together.
Regarding the tracking link synchronization you mentioned — we’re delighted to share that our team has already implemented a solution for you. Our system seamlessly supports this feature, so you can enjoy reliable, real‑time tracking updates moving forward.
Beyond that, we’d love to explore how we can tailor our services even more closely to your workflow and goals. Whether it’s streamlining your shipping process, customizing reporting, or adding specific features you need — we’re here to listen and co‑create solutions that truly fit your business.
Whenever you’re ready to chat further, we’d be happy to continue the conversation in whatever format works best for you. Looking forward to hearing your thoughts!
Best regards
Zoey
ParcelWILL Support Team
Great app! Cecilia was very fast to respond and sort out my little issues. x