Parcel Panel Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (2,063)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer tracking experiences, noting its reliability and easy setup. It offers extensive customization of the tracking page and integrates well with Shopify, supporting automated emails through platforms like Klaviyo. The free plan includes most features, and the support team is praised for their responsiveness and tailored solutions. Merchants report reduced customer inquiries and improved business operations and customer satisfaction.
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Absolutely outstanding support experience. I’ve rarely come across such a combination of kindness, professionalism, and lightning-fast responses. It truly felt like someone on the other end genuinely cared, not just about solving the issue, but about making the entire experience smooth and reassuring. The attention to detail and the human warmth behind every reply made all the difference. It’s not every day you encounter support that leaves you smiling. Thank you!
Great features along with fast and reliable support. I recommend this app to anyone that understands the importance of a proper tracking page.
good service, Jessica was able to help in seconds with my issue. Strongly recommend.
Accurate tracking. Great customer service! Reasonable prices for the services rendered.
I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience.
One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
As a seller, tools like this make a big difference in creating a smooth and professional experience for our customers. Please keep up the great work and continue upgrading the app — we rely on it to deliver the best service possible.
Thanks again for the support and for building such a useful app!
This app works very nicely and create good confidence for clients , amazing team with fast support :)
Fantastic customer support and super easy to use! The setup was straightforward — everything made sense right away. When I had a question, the support team (special thanks to Zessa!) responded quickly, explained things clearly, and even upgraded my free quota on the spot. This app is simple, well-designed, and backed by a team that actually cares about helping new users succeed."
Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning
If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening.
Unless you want to get blindsided with thousands in hidden fees, stay far away.
Hi There,
Hope you are doing well.
Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows:
We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund.
Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused.
To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter.
We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues.
If you have any further questions or concerns, don’t hesitate to reach out.
Best regards,
Parcel Panel Support Team
Truly amazing support. I was able to set up everything with confidence and full guidance from their lovely team. Much appreciation to Michael B. for showing me everything in the call. He was able to answer all my questions in perfect detail and tell me exactly how to implement my ideas. I feel fully confident that the app will be a game-changer. Less support inquiries for my store and more customer satisfaction :) Thanks a lot
Amazing app. Best support, great features, easy to integrate. Very accomodating support. Donna from the support team is amazing.