Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time order tracking, intuitive interface, and seamless Shopify integration. It supports multiple retailers, offers customization for shipping labels and statuses, and provides valuable website insights. Many appreciate the responsive customer support and affordable pricing plans. It's praised for enhancing customer shopping experience and adding a professional touch to websites.

January 20, 2024

This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't tell you about. Use other apps and AVOID this trash app. Unbelievable how people pay for their garbage app. WORST experience ever.

Berbax
United States
4 months using the app
Channelwill replied January 24, 2024

Hi there,

Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift turnaround time and there were some gaps in between.

In addition, the charges in the screenshot you provided to us include two billing cycles, this is because Shopify collects all app charges based on your Shopify billing cycle end day, not the Parcel Panel billing cycle end day. However, the calculation is based on the billing cycle of our app. These two dates are different, which can cause misunderstanding and we understand. Therefore, our team has initiated a refund for your account as soon as we receive your feedback. Please be assured that we are committed to presenting our packages more clearly.

If you have any additional questions, please don't hesitate to reach out to us. We are more than happy to assist you in any way we can.

Warm regards,
Parcel Panel Team

January 21, 2024

Still new to the app …but so far good … the customer support is amazing

ALTEREGO BRAND & Co
United States
About 2 months using the app
December 6, 2023

I would highly recommend this app. Very intuitive and one can customize it to his/her liking. The customer service is top notch and Jessica was very professional and fast to answer my concerns.

AllyciaStore
Switzerland
9 months using the app
January 15, 2024

The Parcel Panel app works very well with my Shopify store.
thanks

https://usmarketsite.com/
United States
3 months using the app
January 10, 2024

It is so suitable and clear. Good and fast support! I can reccomend it as well!

My Naughty Love
United Kingdom
5 months using the app
December 20, 2023

Great app for tracking numbers with great support when needed! Also nicely customisable

Granny Gear
United Kingdom
Over 3 years using the app
January 9, 2024

Very helpful app, clean layout and awesome customer support. Nothing else to say.

Beston Batteries
Poland
24 days using the app
Edited February 12, 2024

Impressive support staff - responsive, friendly, and always ready to help.

shopsovara
United States
12 months using the app
December 28, 2023

Did what it have to in the free time the next step will be a upgrade , after that will see

InKitch
Romania
3 months using the app
Edited December 5, 2023

Customer Service: Perfect
Functionality: Delivers what it promotes and the best among competitors
Design: Very nice
User-friendliness: Very Good

Lazzoni Nederland
Netherlands
About 1 year using the app