Reviews (236)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates, building email lists, and enhancing cross-selling and upselling efforts. It features user-friendly tools like email and exit intent pop-ups, countdown timers, and geolocation targeting, all customizable to fit brand needs. The interface is easy to navigate for those with limited technical skills, and the customer support is noted for its responsiveness and helpfulness in troubleshooting and custom feature implementation.

January 22, 2024

Helpful App with mostly all needed Feats. Also good customer service

Toolbrothers Brand
Germany
About 2 months using the app
March 22, 2024

Un app veramente ben fatta, ho avuto qualche problemino ma l'assistenza è sempre stata molto competente, veloce e cordiale. Insomma la consiglio a tutti.

Bijondo
Italy
11 days using the app
December 19, 2023

Sehr guter Support und schnell - sind sehr zufrieden

Trivanova GmbH - Triva.shop
Switzerland
3 months using the app
July 9, 2019

This app is doing exactly what I need and looks good doing it. I checked out a few apps, this one is a little more expensive but worth every penny. The interface is very easy to use. I was able to make a pop up, customized to our brand in minutes and it blended in seamlessly to our style.

But even more important than that is the amazing customer service! Sergiu went above and beyond helping me... our website has some very specific needs. He actually built a customization into the app for us! (could be because I'm special, or because they are awesome.) They even spent time over the weekend helping me configure it. Highly recommend this app.

Jao Wholesale Online
United States
About 5 years using the app
Personizely replied July 9, 2019

Thanks a lot for the review! It was a pleasure solving the problem for you :-) Happy with our collaboration!

May 17, 2019

I love this app! Really easy to use, you can create beautiful and high engaging widgets. Also, every time I need help, the live chat support service answer immediately and are very helpful. Thanks, Sergiu!

Finding good stuff
United States
About 4 years using the app
Personizely replied June 11, 2021

Hello,
Thank you for your generous feedback! We hope that your experience will only get better with time, and we are always happy to help with any questions.
Hope you have a wonderful day,
Personizely Team

December 2, 2021

Fantastic app. Once you start getting into building the widgets, it all makes sense and is very intuitive. Whats better is the service. Sergiu on support was fantastic in sorting out all my settings that I had done incorrectly, which meant that my subscribers had been dwindling for a few months. He spent a lot of time explaining and checking everything for me and sorting it all out. Thank you!

Cardology
United Kingdom
Over 3 years using the app
August 17, 2023

It does everything. My only wish is that the pricing was a bit better. It's kind of steep on price but it works perfectly.

Spirit Magicka
Canada
Over 3 years using the app
November 30, 2022

A perfect tool for introducing offers and collecting email subscriptions. Also, the support solved my integration problem within minutes. I highly recommend it to any e-commerce.

Kipukauppa.com
Finland
Over 3 years using the app
December 11, 2020

We have been in business for 7 years and this is our first review. This is app is excellent. Period. We came to this app for email list building (entrance pop-up). Before that we tried and used most existing solutions on the Shopify App store. We are now also using Personizely for cross-sell pop-ups (after add to cart and before check-out) and abandoned carts (triggered on exit intent).
It just works. The user interface is clear; you can go from an out of the box template and then add very extensive and in-depth customizations.
Our preferred feature is A/B testing: test up to 5 variations and clearly see which one is preforming the best. We recently started to use the "personalization" feature, opening a whole new world by enabling us to customize shopper experience. Basically, you can show a totally different store, to different shoppers. The cross-sell and abandoned cart popups pay for the app and more. Now the best part is the support. These guys must sleep with the support chat window open... The app is super easy to set up but can also do very complex and powerful stuff: so we needed help several times. We always received knowledgeable, quick and clear answers. Talk about accountability? they send you the chat transcript right away...! You can also have a chance to chat with the founder...

ThePeachBox
Hong Kong SAR
About 3 years using the app
Personizely replied May 6, 2021

Hello,
Thank you so much for your generous rating. We hope that your experience with Personizely continues to meet your expectations, and please never hesitate to let us know how we can improve your experience.
Personizely Team

May 3, 2019

Just started using this, but from the looks of it, it will do exactly what we need. Great interface and lots of options to test! Thanks!

IDRIS-KAAN & Co.
United States
About 3 years using the app