It sadly didnt make all my images the same size ... a bit confused on how its supposed to work.. I was hoping It would clean all my product images up but didnt.
Thanks for letting us know about your experience. Our team has reached out to you to assist you with your images. We'll look out for your response.
At first this app seemed great, but lately not all my photos are getting resized, and some of my earlier photos have reverted to the wrong size. Not sure how to get this fixed. I have the Pro version. I am hoping someone will help me.
Sorry that you haven't had a great experience with our app. We will be in touch to help you out asap.
It is an easy to use app but unfortunately did not work for me. I have product on white images with the same dimensions and the tool changes some to squares and left some as rectangles - product and home page looked very inconsistent after re-sizing. Glad there is an easy way to revert!
Thank you for taking the time to give us your feedback. We're glad that you find our app easy to use. Our support team has sent you an email to assist you with the exact type of resizing you need to make it consistent. 😊
Hat nicht funktioniert, aber ich konnte noch nicht so viel ausprobieren... kam sofort das ich bewerten soll, ohne zu wissen, ob sie gut funktioniert, ob ich noch was einstellen muss...
Vielen Dank für Ihre Bewertung. Unser Team hat sich bemüht, herauszufinden, wie wir helfen können.
(Excuse my German, I used Google translate! 😊)
I purchased a subscription to be able to select resizing options. After trying (portrait) a million times, I still saw no change. It would not resize the photos even after uninstall and reinstalling. I really, REALLY looked forward to using this app because I have so many pictures. It was a waste of my money I cannot get back and had the app for less than 2hrs. I wish it worked as stated. Please fix...
The app picked 109 pictures to resize, but I do not see anything changed and I took a screen shot of my collections, which are all different sizes. I paid $2.95 for what???
Thank you for reaching out about this. Our support team has sent you an email to assist you with resizing.
BCK Designs & Boutique
Terrible I have asked for customer support regarding the paid option and I have had no response. The app is not resizing and has been spinning for days to analyze. I will be cancelling and contacting my credit card to dispute payment, as app does not work as directed.
POINTERS EQUINE & COUNTRY
I have been using the app for around 6 months and all of a sudden it has stopped working. I have emailed support twice and haven't received a reply. I tried uninstalling and that hasn't worked either. its a shame as I used the app a lot and thought it was great up until now.
Hi there -
we wanted to update you to let you know that we have released the new version of our app. We would love you to try it again. We have emailed your store email. Please check your junk folder in case you didn't receive it.
Thanks for taking the time to review our app.
Firstly, I want to apologize. We have just received your message.
We updated our app yesterday with a brand new UX and this might be affecting it. I will have our technical team looking into it for you.
We have just sent an email and will help you troubleshoot the app and/or run it for you.
De las fotos que tenía en la tienda. No todos las imagenes quedaron cortadas y encuadradas de la manera correcta. Luego el customwe review no permite enviar la calificación si no escribes más que absurdo.
Nothing changed, all, not square, images are still the same on the site. It was worth try. Moving on to the next app for another test.
Thank you for trying our app. I'm sorry that the app did not work as expected for you.
I've reached out to you via email, as I would really like to make things right. I understand that you have uninstalled the app, but if you'd like to try again, I'd be happy to walk you through the entire process, or I can run the app for you.
I look forward to hearing back from you so I can assist you.
- J-za from the Customer Success team (firstname.lastname@example.org)