Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
October 6, 2020

This app has made our curbside pick up and delivery system 10 times easier on both the front end and back end. We no longer have to worry about customers placing orders and showing up 10 minutes later or not knowing when we deliver, which is so great! In addition, Ryan and Josh could not have been more helpful and responsive! Their support was incredible during the integration process. We're definitely moving from the monthly plan to the annual plan, it's worth every penny!

Cheese Shop Santa Barbara
United States
About 1 month using the app
September 22, 2020

Josh and Ryan were brilliant in helping me integrate Alpaca into my store, outside of its normal use-case and really made it shine. I said this to them in our chat earlier, but the monthly fee you pay for Alpaca is worth every penny for having the super-talented developers on hand to help you out! Even at the crack of dawn in my case! :)

Ryan Repairs
United Kingdom
About 1 month using the app
November 24, 2020

If I could add more stars to this review I would! We were looking for an app to help take the place of multiple and help streamline our order fulfillment process, in addition to creating a more user friendly solution to booking pick ups and offering a new delivery service. If you're on the fence about this app, don't be. Natively there are so many great features this app offers, but what is even more impressive is the foresight and ambition of the team behind this app. They've gone above and beyond helping us get our site set up for our sale and I'm extremely excited to see them roll out updates with more useful features. Thank you team Alumworks for Alpaca and the service. By far the best I've service of any app I've worked with within shopify.

Crystal Star Nursery
Canada
About 1 month using the app
May 9, 2021

We have tested many similar apps, and although Alpaca is a bit more pricey than some of it competitors, we came to the conclusion that it is superior:
-Very configurable.
-Great admin interface.
-Works with multi-language websites (did not work with several other similar apps)
-Friendly, efficient and fast support.

PIMSIE
Belgium
29 days using the app
August 3, 2021

The guys at Alpaca went above and beyond helping me integrate into my store. Was having trouble creating a dynamic checkout experience based on the needs of my customers and with Alpaca working in the back end, the customer now can easily select which shipping method they need based on the criteria that I set. Would highly recommend this app and the team to other customers.

Indian Head Firewood
United States
22 days using the app
February 18, 2021

I am thrilled with this app! The support team is amazing and always quick to answer my questions and help me figure things out to customize the app to work for our store. I researched so many pick-up and delivery apps but Alpaca was the only one that met all my needs. Worth every penny!

Buckeye Raw
United States
22 days using the app
January 2, 2023

Truly amazing app. I tried many of the apps but this is the ONLY one that allows you to restrict the ability to set a pick up time until you mark the order as ready for pick up (packed). I emailed 6-7 other pick up apps and none could do this. I also found that this app was the best one for being integrated into shopify's native pick up functionality. The customization features seem to be the best by far in terms of what you can set and notifications to customers.

Most importantly, the service is STELLAR. They were so helpful, even though I'm definitely among their smaller clients I suspect. They didn't treat me any different. would recommend them 100 out of 10.

Bakline
United States
18 days using the app
Edited November 25, 2020

The Alpaca Pickup Delivery app is perfect. Ryan and the team are top notch at customer service and have often gone above and beyond helping us with any specific requests we have made. By far the best experience we have had with any app provider. Thanks very much!

Butchers of Distinction
Canada
16 days using the app
January 18, 2021

Amazing Shopify app, fully optimises local deliveries, pickups, and shipping. Customer service is top notch, so helpful!! Many customisable options for every business, if you haven't got it already, you're missing out.

The British Vape Company
United Kingdom
14 days using the app
April 29, 2021

the guys at alpca were fantastic in helping set this up to meet our needs. 1 of the only apps that could facilitate pickup on certain item SKUs within our inventory

BLK BOX
United Kingdom
11 days using the app