Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
January 27, 2022

Was a bit confusing at the start, but when reach out to support can get it solved very quick. Nice app, will recommend!

Hazukido Canada
Canada
About 1 year using the app
November 30, 2021

I have been using this app for about close to a year and it has worked wonderfully. It did take me awhile to understand how the app works but it's functions are so complete that I'd recommend to anyone running an online store. Josh (and his partner) from Alpaca has been absolutely fantastic in supporting us from day 1. They were quick to understand our challenges and needs, and patiently helped us through every step. I'd this app is worth paying for. Learn it, use it and let it take you further.

Sogurt
Singapore
About 1 year using the app
April 4, 2021

We want to thank Joshua for his kindful and useful help. When we started to try the App, I was a little worried because I thought the all 5 stars reviews were maybe fake, and there is not so many tutorials videos compare to other apps so maybe we could be lost. But now I can confirm that the App works very well and is easy to manage after you configure it properly. And the support was incredibly quick, efficient and very kind. Thank you very much for your good work !

Ferme Florale Urbaine
France
11 months using the app
January 27, 2021

Great experience using the Alpaca app! We had a little bit of a learning curve since we only offer online orders for curbside pickup, but Ryan was able to help us work through any issues and tailor the App to work properly for our store. Highly recommend the App and their customer service has been above and beyond.

Brookby Farm Store
United States
11 months using the app
June 2, 2021

This app has been a fantastic tool for us, especially during the rolling lockdowns we have faced. The customer support is absolutely fantastic and VERY quick. We truly appreciate all their help and we always recommend this app to others!

Plant Goals
Canada
10 months using the app
September 30, 2021

Absolutely love the flexibility and custom of the app! Ryan and the team are always extra helpful and keen to improve the app based on our Feedback. This is the most advanced local delivery/pick-up app you can find for Shopify!

Frankie Shop Europe
France
8 months using the app
Edited May 6, 2021

Great customer service and easy to use. We use Alpaca to handle our flash sales that require scheduled pick up times.

New Riff Whiskey Club
United States
8 months using the app
July 14, 2022

Hands down the BEST App for my store! It has all the features I needed. Easily customizable and has never had any issues functioning correctly! The support team is always super quick, friendly and efficient! P.S. Looking forward to a more elaborate shipping feature as at the time I checked it out it was based on flat rate shipping rates, which for me it didn't work.

Euro Food Hub, LLC
United States
6 months using the app
Edited October 28, 2021

Great app. We tested about 4-5 pickup delivery apps and finally decided on Alpaca. We love the UI and the flexibility it gave us despite our very complicated operational requirements. Though there were a couple of hiccups here and there, the support given was great! We even had a few calls with the team (we spoke to Ryan & Joshua) and they were extremely patient in listening to our requirements and recommending the best way forward. Keep up the great work!

Plain Vanilla Online
Singapore
6 months using the app
January 18, 2021

This app was my lifesaver after trying 5+ pick up apps. The support was extremely efficient and so helpful- they went above and beyond. This app provides everything we need and has great customization for non-developers to modify. Would rate this app high above the rest!

DIPPED
Canada
6 months using the app