Reviews (98)

Overall rating
3.9
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
July 3, 2024

Pirate Ship is phenomenal. Simple, easy to use, and great customer service that has always made me smile when talking to them.

Skeletunes Records
United States
Over 1 year using the app
April 18, 2024

Terrible for scale. Never use if your'e an Amazon seller.

They send automated messages even after we disabled it, their support is no help. It's risking getting our high volume business banned on amazon and has hurt our customer service.

Their customer service actually used be good, now it's outsourced garbage.

OrnamentallyYou
United States
Over 3 years using the app
July 22, 2024

Pirate Ship offers significant savings on shipping compared to traditional carriers like USPS Retail or UPS. They leverage commercial pricing from USPS and UPS, allowing you to pass on those savings to your customers or boost your profit margins.

Armature
United States
6 days using the app
July 18, 2024

Does not work with Canada. When you start registration you have to choose one of the US states.

Level Up Beauty Supply
Canada
4 minutes using the app
October 24, 2023

i am not get the point regarding this app,
i entered same dimensions and weight as in shopify default shipping service.
UPS was a little cheaper in Pirate app , Priority USPS is same 1in1, usps is the same or even higher cost.
BUT this app has $100 insurance while shopify has $200 + , and according to another review it is very difficult to get ant reimbursement from insurance from this app.
+ interface is tricky, need to spend more time to process the shipment.
hmm. not sure

maybe sometimes it will be cheaper but 1 insurance claim will make this not reasonable. will play with it around more...
if you have basic plan in shopify maybe this will be a solution.
if pro plan - it will be not reasonable

F.O.X Nails USA
United States
15 minutes using the app
December 19, 2023

App doesn't allow stores that are shipping from the United Kingdom.

Force of Life
United Kingdom
8 minutes using the app
July 21, 2017

I used to use ShipStation, but when USPS prices rose in January 2017, I looked into alternatives and was super happy to have found Pirate Ship! In addition to having amazing customer service and support, the app is incredibly easy to use and cuts down the time to create batch shipping by a ton. Highly recommend using Pirate Ship for all your batch shipping needs!

Bokksu
United States
About 6 years using the app
July 20, 2018

I truly can't say enough about this shipping service. Pirate Ship is by far the best I have ever used in all of my years of business to this point. Easy to use program. Huge savings over any other. Customer service is absolutely fabulous! And I mean FABULOUS! Their Pirate theme is fun too! I love these guys! www.dogcollarfancy.com

Dog Collar Fancy
United States
Over 5 years using the app
December 10, 2017

OH MAN. This review is long overdue.
If you're on the search for a new shipping app, STOP AND DOWNLOAD THIS APP.
I was in your shoes too. I was coming from stamps.com and didn't feel like paying the monthly $16 fee anymore, so I scoured the shopify app store for an alternative. I searched and searched the crowded sea of shipping apps, and Pirate Ship stuck out to me. It had 0 reviews at the time, so I was a bit scared, but I decided to give it a shot.
WOW. One of the best decisions I've ever made!
Definitely THE BEST app on Shopify. Why?
1. The team responds in MINUTES. I work 24/7 and I received assistance just now at 10pm on a Saturday night! (which prompted me to write them a review - they deserve it!)
2. The software itself is very straightforward and user-friendly. I can't believe I wasted so much time and energy with stamps.com (still gives me nightmares). Pirate ship is easy sailing compared to all other softwares I've used!
3. The team is a great bunch and are always working on improving the app and updating it. And they are always open to suggestions!
4. It's FREE. FREE. FREE!!!!! It's crazy. Really. For such a great app and service it's hard to believe but true. You just pay for postage. And you get the same discount as stamps.com. And postage is even cheaper than Shopify labels!! And you don't have to pay 5 cents per label like other apps out there!! It's completely FREE!!!!!! Unbelievable!!!
I love this app so much. I am so glad I took the leap of faith and downloaded this app. This app deserves so many 5 star reviews. They don't really ask for reviews but they really should!! There would be so many others in the same boat (or should I say pirate ship).
Also shoutout to Bjorn for always helping me out!
NOW STOP SEARCHING AND DOWNLOAD THIS APP!!
THANK YOU PIRATE SHIP!!!

Rory Lux Apparel
United States
Over 5 years using the app
September 1, 2017

This is an amazing app. Great prices. Would like to see a back/edit button and a smaller stamp option, with tracking number separate. (my return address and send to would already be on there).

There was one order that I had to partially refund. After refunded it closed the order. So I had to manually enter it. Also when doing multiple the box weights are different I'd like an option to at least see what customer I was packing and shipping....

I'm hoping this app stays free. You never know. Flawlessly works with Shopify.

Miliani Eyeware
United States
Over 4 years using the app