Reviews (100)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the competitive international shipping rates and no monthly fees, enhancing profitability. The app integrates smoothly with Shopify for easy order syncing and automatic tracking updates. Features like batch shipping and simple label creation, along with a reliable and user-friendly interface, are highlighted. Support is praised for being responsive and helpful, available even during off-hours, with a unique pirate-themed communication style that adds to its appeal.

February 4, 2026

I cancelled all the shipping apps I was paying a monthly fee for and now only use Pirate Ship. The interface is set up SO much better than Shipstation and similar apps. If you have a lot of orders, it is WAY easier to batch ship on Pirate Ship than it is anywhere else. The customer support is amazing and always knowledgeable and on-point. I have never seen any glitches on Pirate Ship like I do with other apps. And the best part is -- this app is completely free of monthly fees and has the cheapest international postage options. I recommend it to literally everyone in all of my small business groups I am in. The only thing it doesn't offer that I would love to see at some point is a split-ship option. But I just use Shopify for those one-off orders that I need to send out in multiple shipments. Best app ever! ARRRRRRRR!

RunMotivators
United States
About 7 years using the app
January 30, 2026

I can't imagine shipping without Pirate Ship ... it's easy to enter information, add insurance and both domestic and international labels are generated quickly. I'm able to ship orders from both shopify and etsy and create just one scan sheet to take to the post office with all my packages ... quick in and out at the post! I don't often run into challenges but when I do they are right there to help. great experiences all around for many years now.

suegray jewelry
United States
Over 6 years using the app
February 11, 2026

I don't normally leave reviews (either good or bad), but recently PirateShip came through with a hail mary save for Etsy. I would give them 10 stars if I could!!

PirateShip is amazing in every way, easy to use, customer service is top notch, I can ship my orders from Shopify & Etsy all in one place, and the price is unbeatable. I've tried other shipping platforms, but I'll never go back and will be a PirateShip customer for life!

StickersbyStephanie
United States
Over 5 years using the app
January 30, 2026

Absolutely Love Pirate Ship! Amazing Dashboard, integration with Shopify,
stellar customer service... more like "customer astonishment" !!!
The live chat feature is incredible... saved me many minutes to hours
with their spot on answers to issues that come up.
Prices are always cheaper than regular UPS and USPS rates... plus the
tracking is seamless! I always refer other businesses to Pirate Ship.
If you're a business checking out Pirate ship for the first time, walk off the plank on your current "little boat" and climb aboard this awesome ship!
Cheers, John at Harper Greer in Lafayette, CA

Harper Greer
United States
Almost 6 years using the app
February 3, 2026

Pirate Ship has the lowest shipping cost around. Free to use. Very simple to create labels with direct import from Shopify. Their customer service is top notch as well and responds fast. Overall, I would highly recommend using Pirate Ship.

Mistercola
United States
Over 5 years using the app
February 25, 2026

Been using them for years. By far the cheapest domestic and international shipping I've ever used. For small packages and big packages. Customer service is basically 24 seven and they've always been able to help me with everything. I've never missed a package even if it's a weird address in a weird place.

JUNGLE JUNKIE
United States
Over 4 years using the app
January 31, 2026

Easy to use, good dashboard, efficient and most importantly, actual people for customer service. I am sick of AI chat bots for customer service and that alone is enough for me to stick with PirateShip. We don't have issues often, but if I do have a question or problem, I REALLY appreciate the prompt reply and helpful customer service by humans

Lotus Tribe Clothing
United States
Over 5 years using the app
January 30, 2026

Not only is PirateShip the BEST shipping integration partner a business can have, they are one of the BEST companies I’ve ever dealt with. Hands down they have the best customer service of any company around. In an era when so many big companies switch over to Ai & non human support, I can always reach a human at PirateShip. One time on a Sunday night at 7 pm, my payment wouldn’t go through & I was unable to add other payment options due to a glitch. I opened chat up, honestly not expecting to hear anything back until Monday. But an actual person got on chat & fixed the issue within a few minutes on Sunday night. WOW!

Their built in process for disputing USPS adjustments is a real time saver. They have helped me with insurance claims a few times too. If I’ve ever had a question or issue (which is rare), they have been super speedy getting back to me. Their integration with Shopify is flawless. I had tried a few other shipping apps in the past & others may be more robust, but this app is easy to use & their customer service is top notch. Oh, and they make every communication with users FUN because they talk like pirates, arrrrghh!

CanningCrafts
United States
Over 5 years using the app
January 30, 2026

I was recommended PirateShip by another small business. I then used it for my own small business, and now we use them here!

Their customer service is top-notch, and the integration is seamless. They've been rock solid for years.

The Vault Luxury Resale
United States
Over 5 years using the app
January 30, 2026

I feel like this is a best kept secret! I have saved hundreds of dollars by using Pirate ship for the past 2 years. I’ll never use any other service for my shipping.

Sweet 'n Simple Elderberry
United States
About 5 years using the app