Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
May 9, 2023

User friendly, and reliable services. Allows me to create products for my store and know they will be high quality products shipped out.

BoujeeBae, LLC
United States
Over 1 year using the app
popcustoms replied May 9, 2023

Hello Brittney &Boujee Bae, LLC,

We really appreciate you taking the time to leave us a nice review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you to help your business and products .Thank you !

- ----POPCUSTOMSteam
help@popcustoms.com

April 27, 2023

The perfect POD supplier!

The quality of their products is excellent and the shipping and fulfillment times are fast. What I love about POPCustoms is the super wide variety of products they offer, making it easy to find just what I need for my store! About the pricing - perfect, the products are competitively priced and not overpriced like most other companies in the market.

What's even better is that they're one of the few companies that offers a personalization tool allowing my customers to create their own customized designs.

Additionally, the customer service is top-notch. They offer live chat support which is really important for me as a seller. It's great to know that you can rely completely on your supplier and get instant assistance always.

Overall, I highly recommend POPCustoms to anyone looking for high-quality and wide variety of POD products and great customer service at effective prices.

DRIVADE
United States
About 2 months using the app
popcustoms replied April 27, 2023

Dear DRIVADE ,
Thanks for leaving this review for you're experiencing. I'd like to keep all and to be the perfect Print & Embroidery & Personalization APP for you ! Let's work together ! Cheers! 💥

- ----POPCUSTOMSteam
help@popcustoms.com

August 3, 2023

Wow i've read the other reviews complaining about poor customer service and it couldn't be further from the truth, May and Belan are always so professional while dealing with any of my enquiry, and always reply in a matter of hours at worst.
The products are amazing and great quality, top-notch customer service, the branding options are the best on the market so far, I use Popcustoms with confidence!

Absolutely 5 Stars!

Skulls And Cherries
Finland
6 months using the app
May 26, 2023

Rating: ★★★★☆

The POPCUSTOMS app is a powerful tool that allows users to unleash their creativity and personalize various products, providing an immersive and enjoyable customization experience. As an avid user of customization apps, I was intrigued to try POPCUSTOMS and see how it stacked up against its competitors. Here's my comprehensive review of the app.

User Interface and Navigation: ★★★★☆
POPCUSTOMS boasts a user-friendly interface, making it easy to navigate and explore the app's features. The layout is intuitive, with clear sections for different product categories like apparel, accessories, and home decor. The customization process is straightforward, and I appreciate the well-organized menus and options.

Product Variety: ★★★★☆
One of the highlights of POPCUSTOMS is its extensive range of customizable products. From t-shirts and hoodies to phone cases and mugs, the app offers a diverse selection to suit various tastes and preferences. Whether you're looking to personalize a gift or express your own unique style, the app has you covered.

Design Tools: ★★★★☆
The app provides a comprehensive set of design tools, enabling users to unleash their creativity. You can add text, upload images, choose from a wide range of fonts, and select from an array of vibrant colors. The ability to resize, rotate, and layer elements allows for precise customization. While the tools are robust, a few additional advanced features would be a welcome addition for more seasoned designers.

Quality and Printing: ★★★★☆
POPCUSTOMS ensures that the final product matches the user's design vision with high-quality printing. The colors are vibrant, and the images are sharp and well-defined. The finished products I received were impressive, with no noticeable flaws or inconsistencies. However, occasionally, there was a slight misalignment of the design on certain products, but overall, the quality was excellent.

Ordering and Shipping: ★★★☆☆
Ordering through the app is a straightforward process, and payment options are convenient. However, the shipping time can vary, and on a few occasions, there were delays in delivery. Improved communication and more accurate estimations for shipping time would greatly enhance the overall experience.

Customer Support: ★★★☆☆
POPCUSTOMS offers customer support through email and social media channels. While they were responsive to my inquiries, the response time could be faster. It would be beneficial to have a dedicated support team that can provide timely assistance for any issues that arise during the customization or ordering process.

Overall, POPCUSTOMS is an excellent app for unleashing your creativity and personalizing a wide range of products. With its user-friendly interface, vast product variety, and robust design tools, it offers a fulfilling customization experience. While some areas, such as shipping and customer support, could be improved, the app remains a top choice for anyone seeking to add a personal touch to their belongings.

DripChaser
Israel
About 1 month using the app
popcustoms replied May 31, 2023

Hi,
Thank you so much for your detailed and thoughtful feedback.

Your comment has given us valuable insight into the services that we provide at PopCustoms. We sincerely thank you for taking the time to share your thoughts with us and we look forward to continuing to help you provide Loyalty to all of your buyers! Thank you again !

- ----POPCUSTOMSteam
help@popcustoms.com

July 12, 2023

Excellent customer service ada Wang is extraordinary in her custom service abilities. Only downsize products do take almost a month to arrive but the fabric of the shirt I order felt like silk when it was not and they need more clothing options for women like sport bras

I Am Woman active wear
United States
7 months using the app
popcustoms replied July 25, 2023

Hi there,
Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding and Sales teams are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.🎉

- ----POPCUSTOMSteam
help@popcustoms.com

April 26, 2023

The response speed of the customer service staff has always been very fast. Today, I received the clothes and from the overall packaging to unpacking, the first impression was very good. The feel of the clothes and the feeling of wearing them was also good, just slightly larger than I expected in terms of size. Overall, it was a very good experience.

A serendipitous discovery
Taiwan
8 months using the app
popcustoms replied April 27, 2023

Hey, there.
Thanks so much for taking the time to write a good review here. We appreciate it ! And we know the size is very important to us then we'll follow up with it to make it perfect !Chat soon! Thank you so much!

- ----POPCUSTOMSteam
help@popcustoms.com

July 5, 2023

I have recently entered the POD business. My first printed item was done through PopCustoms. I requested a sample product which arrived in the expected time (13 days). The product (women's canvas shoes) was of good quality, and the print was great... no bleeding, color was on point, and images were crisp and clean looking. Ada at customer service communicated with me throughout the process and sent me pictures of the shoes when my sample was complete. I just got my first customer order last night, but his morning discovered the order hadn't been received by PopCustoms. I contacted Keke at customer service and although it took a couple of hours of chatting to resolve the issue, she was very patient and helpful, and my customers order is 'in-process' as I write this. I have already recommended PopCustoms to other POD entrepreneurs!

Driftwood Gift Shop
United States
About 1 month using the app
May 25, 2023

Awesome, ordered samples, samples were great, customer service is good. All together, no complaints. They have a HUGE variety of different items to customize.

Santinas Drop
United States
7 months using the app
popcustoms replied May 31, 2023

Hi Santina Reed & Santinasdrop,
Thanks so much for your review, we love getting feedback about our product and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

- ----POPCUSTOMSteam
help@popcustoms.com

July 22, 2023

Recommend. Received the shoes in the expected delivery time. Exceeded my expectations on quality, felt sturdy and made with high quality materials. The shoes were grippy and comfortable. The print came out perfect and the embroidery looked exactly like the mockup. I wanted high quality products for my store and had a few suppliers listed. Out of all the suppliers I have tested, this is the only one to provide good quality goods for an affordable price.

Verscilla
United Kingdom
About 1 month using the app
popcustoms replied July 25, 2023

Hi there,
Taking the time to leave such a great review about our platform, has really made our day! We always aim to delight our customers with our customer service and our attention to detail.🎉

- ----POPCUSTOMSteam
help@popcustoms.com

July 12, 2023

I love this Print on Demand supplier! The Super high quality print all over designs are perfect for my art! #jams2blues approved! I recieved samples and loved them, the quality is through the roof, and they do a better job with complicated tessellating pattern-work than other Print On Demand companies, they take care with color and matching up seems on overlapping segments well!

Save The World With Art™
United States
About 1 month using the app