Reviews (429)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting lead capture rates, customer engagement, and conversion rates with features like exit intent and email capture popups. They value the customizable templates and user-friendly drag-and-drop builder, which also supports cookie notifications and product add-ons. The advanced targeting options are appreciated for precise customer interactions. Ease of setup and reliable performance are noted benefits, and the customer support team is praised for their prompt and effective assistance.

March 3, 2022

Great customer service! I had an issue and they helped me via the Chat option in the corner. My issue was sorted in less than half an hour. :)

Bright Packaging and Raw Materials
South Africa
2 days using the app
May 20, 2020

I've been a web developer for over 7 years. During this time, I had to deal with customer support a lot of time on different problems. I have not met any customer support agent as willing to help as Tomer. We spent over an hour troubleshooting an issue but Tomer never gave up. Big thanks to Tomer and the entire Poptin crew!

Lubilicious
United States
1 day using the app
February 14, 2021

3 stars because the free account only allows 1,000 views. Website visits count towards your 1,000 views weather the visitor sees a popup or not. So you can run through your 1,000 views in a single day and not have one single customer see a popup. It really makes this app pointless when the visitor doesn't see a popup but you are charged 1 of your 1000 views.

Kiigns Hunting
United States
About 1 month using the app
March 26, 2020

Very misleading. The app description implies that "branded" is included in the free option, and then once you're registered, branded is not included. It's the only reason why I wanted to give it a try - and now I've wasted my time! Buyers beware.

Claribelskincare.com
United States
About 1 month using the app
Poptin replied March 26, 2020

HI :)
Thanks for your feedback!
Please have a look again at all the plans. The free plan has branded popups, and you can see that ALL the paid plans have unbranded popups.
Automatically when you upgrade the credit is removed, which means "Unbranded". We made it clear as possible (We can't show "X" instead of "V" on Shopify's listing page).

August 14, 2023

Poptin est plutôt simple d'utilisation et très complet. Parfait pour une débutante comme moi! La version gratuite est suffisante pour les débuts

Latte et Lavande
France
1 day using the app
March 19, 2021

It's very easy to use, and the customer service is prompt and helpful. Highly recommend to try this app.

Esmée.Hong Kong
Hong Kong SAR
1 day using the app
August 31, 2023

Good Support, I really appreciate the speed of the responses and it is a really good app to use overall

BamoerUS
United States
1 day using the app
June 16, 2021

Great product and wonderful customer service! Their free plan is a great way to test their product on your website.

Meditation Music Library
United States
About 17 hours using the app
April 30, 2020

First of all, and most importantly - the customer service is above and beyond! excellent!
the app itself is amazing, but what makes it even better is knowing u have a team behind it, that has enough patience to solve problems, give feedback and talk to u as a person, and not as a walking wallet.

super recommended!

No Chewing Allowed!
United States
About 14 hours using the app
June 28, 2022

Fantastic App! Amazing support by developers and whole team. Will definitely be using this App! Well done guys!

Calendar Club
Australia
About 12 hours using the app