Reviews (203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing shipping efficiency, especially internationally. They praise its customizable label options and cost-effectiveness, noting significant time savings and improved business operations. The support team is highlighted for their responsiveness and 24/7 availability, quickly resolving issues and aiding in urgent situations.
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I installed the plug-in after several bad experiences with other developers.
The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month.
However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all.
We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again.
Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time.
Beware of this company. They continue to string you along with incomplete information until you find things out on your own.
Don't pay for this plug-in. It doesn't work.
Thanks for your valuable feedback.
We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Shipping account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this.
One of our support team members reached out to us over email to help you better understand the process.
Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.
We apologize for the bad experience. To discuss this further we have sent you an email on your registered email address.
You can also reach out to us at support@postmen.com. Our support team is available 24X7.
Kind regards,
Mudit
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.
Rest be assured, you are valuable to us and we really value your money.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.
Please accept my sincere apology for the experience you had.
It is really unfortunate that your expectations were not met in the recent interaction with us. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
Can hardly solve problems, there are many customer service personnel online, however, it was just politely catering around most of time. The whole problem solving process was very time consuming, not substantially move forward. I'll uninstall this app soon. Please be careful to use it.
The app developer does not know his/her own app at all. Every time that I had some issues, the customer support did not know the solutions 90% of the time and it took them a week to get back to me with some non sense answer. Be aware! They did not disclose all the information about the app. If you want to cancel the label that you have purchased, it needs to be done within 30 days. Their support did not even know it until looking into it for one and half weeks. If you ever cancel the labels, your will not get refund until you request escalation from Shopify or do a chargeback on the credit card. All they response were we are an free app. You have to contact the shipper/carrier directly when I did not even pay the carrier directly. They do not have any common sense to resolve any issues. The app needs to be removed unless they optimize it to a useable app. It has too much flaws that should not be running!
***Note: Postmen's complete lack of financial transparency on your total label expenditure is either abject incompetency on their end or a front for overcharge fraud. Avoid using at all costs***
I highly recommend that everyone avoid this app. They have no way of summarizing the number of labels you've purchased and the total cost that you've spent on labels to date. The labels purchased don't show up on your USPS account either. Their only recommendation is for you to manually go through each label one by one and look up what you supposedly paid for that label, which is untenable and makes it very very easy for them to commit overcharge fraud.
After doing a manual check between my credit card statement and the supposed cost of labels purchased, my credit card has been charged double for what it should've been. You get charged by a 3rd party called Visible SCM Parcel with no records, receipts or links that tie back to the labels you've purchased.
We apologize for the inconvenience. We have a tie-up with VISIBLE SCM who provides the labels for USPS at a discounted price. The user always has the option to check the genarated labels on their account along with the prices for each label. We show labels along with the prices and hence there is no chance of fraud. Click https://secure.postmen.com/logs/labels/production to view your labels.
We have also suggested our team include a feature to auto-calculates the total spendings on the account. In case if you need the invoices please email us at support@postmen.com along with the date range.
Kind regards,
Mudit
Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
Also, we would like to inform you that since the issue was with your account being closed, we contacted the Visible SCM team to get it fixed but we haven't heard back from them yet. One of the concerned personnel from the development team has reached out to the Visible team to get it resolved on priority.
We regret the inconvenience caused to you.
Regards,
Team Postmen
We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution.
Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix.
We'll update you once it will be fixed.
We regret the inconvenience caused to you.
Regards,
Team Postmen.