AfterShip Shipping + Labels

I installed the plug-in after several bad experiences with other developers.

The plug-in had a pretty good designed interface, and it looked like it could cover our needs, which were very simple. Just placing orders and printing labels in 4 x 6 format, standard for the logistics industry. Their support assured me it was possible and were ready to charge us 89USD/ month.

However, on trying to ACTUALLY configure the plug-in, it became a never ending string of meetings, emails, and chats with tech support. They will never say their software doesn't do something, and will string you along and try to blame other products and developers. Finally, after over a week of wasting time with them, sending emails to other developing teams, etc. I actually found out their software wasn't working for us at all.

We JUST needed to generate and print labels in a standard format (4x 6) with two carriers in two countries in the world. One would think that's really basic in e-commerce, right? Think again.

Everything they said was possible, turned out to be untrue. Very disappointed, they made my company waste over a week of our time.

Beware of this company. They continue to string you along with incomplete information until you find things out on your own.

Don't pay for this plug-in. It doesn't work.

No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.

Almost impossible to reach them. I have a basic question which has not been answered in 10 days.

Tried to set up a shipper account. It did not work. Customer service was slow and not helpful. At this point we cannot use the app as intended as it is not possible to set up a shipper account for our UPS store.

So far communication has been horrific! We are trying to launch our new site and yet no one has come back to us for 6 days. Terrible service and will leave if we don't hear back. What a shame as promised so much.

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

Please double check your information before signing up. I contacted to confirm the use of TNT in Australia and was told its fully supported.

After a week of back and forth setup with postmen and TNT it was realised that it actually was never supported in the first place. Waste of time.

Scammers. I have been a victim of this scam where my money was stolen.

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

I am dealing with support on how to print one label for more than 3 hours. Now I am dealing with a guy named Moezzam, it looks like this guy is professional at wasting your time.