Reviews (136)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly appreciate this app for boosting customer trust and engagement through its pop-up chat window, which has improved sales and customer service responsiveness. They find it easy to install and user-friendly, with customizable features like profile pictures, chat designs, and real-time communication options. The app also allows customization of colors, fonts, and placement to maintain website aesthetics. It is noted for its reliability and speed, and the support team is commended for being quick and helpful.
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Not actually Facebook Messager chat, but a popout with a link to start one. Also, when you uninstall it, it doesn't fully remove it and you have to edit the code to get rid of it (after having to search their help centre to find out how)
I uninstalled this app, but I can't remove it from my website...not getting much help from support either.
Hello, I inspected your site and I saw that you need to delete the "div class" code within your theme.liquid file so that the Chat app can be removed from your site.
Be careful...if you delete this app, the process of deleting will NOT remove the code that is embedded onto your website. You can't get rid of it.
Good for free app however would prefer that user doesnt need to click on bubble to open the chat box showing the 'can i help 'etc message. ie no bubble just the chat box appear. Like most live chat IMs. Also annoying for user to have to login to fb messanger as I was logged in to my fb on comp but still was asked to login to fb messanger. Good for personal sites maybe
Hi there,
Thank you for the feedback regarding the Chat app. I'll be sure to forward this over to our Product team, so they can refer to it for future product updates.
Chat seems easy to set up... But they make you leave a review or contact them before you can take it live on your site. So all the review's you're reading are from people that are barely more experienced than you.
I'll update this review if I remember but also, that'll probably never happen.
UPDATE: After a quick test of the app, I am deleting this app. It does everything its promises, BUT it does something it didn't set expectations about ... the chat happens in a separate pop-up, and not in the chat window, as I, and probably all of my customers would expect. I'd be annoyed by that user-experience, so I don't want my customers to feel that same way.
Looks Terrible and doesnt work really good. also the icon on your shop ist brandet by the app-logo and looks terrible.
Hello, I'm sorry to hear that you do not like the POWr Chat app it is very easy to use and set up on your site and the POWr logo will be displayed on the free version of the app. If you decide to add the Chat app to your site, you can reach out to our Support Team so that we can help you set it up.