Reviews (749)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for effective pre-order management, noting its seamless Shopify integration, user-friendly interface, and customizable features that match various store themes. Key benefits include partial payments, discounts, and automated emails, all without slowing down the website. The customer support, especially from staff like Olivia, is praised for being responsive and helpful.
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Unfortunately I've had to remove some stars, due to the dishonesty of the developers. They originally promised us early adopters that it would be free forever, for our initial support. Now, around a year later, the app has grown with a significant increase in users and ratings, they have completely gone back on their word and are demanding monthly payment (even after I sent them screenshots to show their original agreement).
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Very disappointing, as I based my decision to use their product and invested time setting everything up, on those original terms.
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It's an otherwise good app and does what I require reasonably well. But not having trust in the development team is a major concern and leaves a very bad feeling.
We understand you're frustrated, but we want to clarify that we never promised "free forever." It's disappointing that you've interpreted our updates this way, especially considering you've been using the app for 10 months and saved thousands of dollars in the process. As the app has evolved and improved, so too has the need for a sustainable & affordable pricing model.
Our chat team has assisted you with all your questions and provided clarifications via live chat, but you continue to request lifetime free access, which isn’t feasible. Creating, maintaining, and updating software requires a dedicated team and involves ongoing technical costs to ensure sustainability and continuous improvement.
We value your feedback and regret if our pricing changes have disappointed you. We’ve worked really hard to create something valuable, and your review undermines that effort. Our goal has always been to deliver meaningful value, and we hope you understand our commitment to providing continuous support and improvements through a sustainable model.
Update on my review. It worked decently originally. We saw some good back order and preorder sales. However recently the button wouldn't show and we have had customers complain that they didn't notice the item on backorder.
The tech team says they are working on moving to a faster server, but there is no current timing available. I'm keeping my original review for initial knowledge.
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So far so good. Started using the app today. We created 3 PreOrder listings and 1 Backorder listing. So far we've received 7 preorders from this feature!
Looking forward to the Notify me feature. Will update the review after some continuous use.