Reviews (1,393)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants recommend this app for boosting sales through pre-orders, especially when inventory is low. It allows for customizable pre-order options and integrates well with Shopify, supporting both in-stock and made-to-order items. Merchants appreciate the reliable performance and responsive customer support, particularly highlighting team members like Alina, Sunny, and Roel for their efficient problem-solving and assistance with setup and display issues.
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Functionality appears comprehensive. However, the app is so volatile it's currently unusable as it constantly crashes or doesn't load. Let me know if you fix it as I'm keen to use it and happy to revise score. UPDATE 4/10: Retesting and using now. Working well so far. Issues seem to have been resolved.
Hello again!
This is a followup to let you know again that the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
I had an issue and Vlad fixed it quickly and was really helpful and nice! He also made some small changes to help our account more compatible with our theme, which was very helpful
Hello friends at Sheila Craft
Thank you for leaving us this awesome review! We will be sure to let Vlad know that his assistance was greatly appreciated! Happy selling! :-)
Melissa & The Pre-order Now Support Team
It does the basic job and support is good. Would like if pre-orders more clearly marked on the Orders page and the customer email notification to emphasize the purchase was a pre-order to be fulfilled at a specified date.
And even though you can use a filter to view only pre-orders, it would be really helpful to view only non pre-orders.
I used this app to help me keep track of product demand when my inventory runs out. I was having some issues with the pre-order button showing up on my product pages after install, but customer service helped me and solved the problem all on a late Friday evening too
The setup was a little tricky. It took a while to get the app with the store. after the setup great!
Hello friends at Royalty Kollection Boutique
We really appreciate you taking the time to share your feedback and being so open with us! :-) We wish your store major success online!
-Melissa & The Pre-order Now Support Team
I love the step by step and also the quick response from customer service. They got the problem solved immediately
Hello to our friends at CHIC REVAMP BY CIARA PATRICE
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
I love using this app and it is super easy. Customer support are fantastic if you need assistance with anything and always respond in a timely manner.
Hello to our friends at Montage Home
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support team was able to assist you. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Lo he probado y ha resultado ser bastante util e intituitivo, desde la navegacion hasta la configuracion de los productos.
Hello to our friends at AlexandersKing Underwear
Gracias por compartir su evaluación con nosotros y la comunidad. Estamos encantados de saber que está disfrutando de los pedidos anticipados ahora. No podemos agradecerle lo suficiente por tomarse el tiempo para compartir sus comentarios con nosotros. ¡Nos encanta tenerte como cliente, y siempre estamos aquí para ayudarte a que tu tienda Shopify sea exitosa!
Tanu & The Pre‑order Now Support Team
Plugin adds great functionality to the site and turns a typical "SOLD OUT" into an interesting opportunity for customers. The problem comes from when they put out an update. This happens every few months, and when it does, all of my settings vanish. The site starts making all orders look like pre-orders. The Pre-Order banners on my item images disappear. I have to do all of my initial setup all over again. This is beyond frustrating. I can't babysit my website like this and by the time that I catch it when this happens, it's already caused a problem with a customer. Seems like something that could be fixed easily. Would be great if I were notified about an update before it took effect and gave me the option of doing it or not, or at least sent out an email about it, or at the very least, DON'T CHANGE MY SETTINGS.
Hello there,
You are correct, that's frustrating.
However, without further details (e.g., exactly when did it happen? did you change/update your theme? etc) we can't accurately pinpoint the issue.
On top of that, we haven't had any HUGE update to date, only on the 16th of March which was the Pricing plan update.
Please contact support@websiteondemand.ca and we can schedule a call. WE are more than willing to help you, let's fix this together.
I set the app and added all requested info, I found out the:
There is an EXTRA Button (Out of stock + Buy now)!
I don't find your "Pre order" Botton
Hi there - we checked your store and it appears the pre-order button is appearing on your homepage and product page. Our support team has tried to reach out to you. Please let us know if you still need assistance. Our support team will gladly help :)