Reviews (1,453)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing sales with its robust pre-order management for both "in stock" and "made to order" items. They appreciate the ease of installation and navigation, along with customizable features that automatically switch "add to cart" to "pre-order" when items are out of stock. The app is noted for its reliability and functionality, which helps maintain sales during stock-outs. Customer support is also praised for its efficiency and responsiveness, with special mentions of helpful staff like Alina who provide personalized assistance.

January 9, 2023

very easy to use and good for shopify

YKME
Australia
About 2 months using the app
Website on Demand Studio, LLC replied January 10, 2023

Hello to our friends at YKME

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Pre‑order Now Support Team

October 1, 2021

So far so good!! I'll update review once I go live with the App, 100 Characters, really, can't see why?

Swish Equestrian Ireland
Ireland
About 2 months using the app
Website on Demand Studio, LLC replied January 1, 2022

Hello to our friends at Swish Equestrian Ireland

Thank you for leaving this review! We appreciate you taking the time out to share this review with us and the community! Has your store gone live and is there anything we can help you with?
We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Pre‑order Now Support Team

June 19, 2020

I like it. Easy to install, set up and understand.

Elegant Scent Candle Co LLC
United States
3 days using the app
Website on Demand Studio, LLC replied June 23, 2020

Excellent! Let us know if you encounter any trouble/issues -- which I doubt 😇

September 9, 2023

These guys are literal scammers, and their app is messed up in so many ways.

They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium.

I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee.

You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium.

I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app.

One advice: Stay away from this app.

Solar Balls
United Kingdom
2 months using the app
Website on Demand Studio, LLC replied September 11, 2023

Hello Solar Balls,

We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here.

The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial.

We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account.

The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan.

We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat.

Stephanie and the Customer Support

January 9, 2022

I had many issues with the app. It doesn't work well with my theme. Customer service is extremely slow. I had problems with the badges so I emailed them for a solution. They said they were going to look into it but never heard back from them. I placed the request mid-Dec; also emailed them several times. No answer at all until mid-Jan. Bye.

Opus Haus
Canada
2 months using the app
Website on Demand Studio, LLC replied January 10, 2022

Hello to our friends from Opus Haus!

I am very sorry to hear about the frustration here. We have been replying to each of your messages via email - is it possible that they are going to your junk box? We work very hard to respond quite quickly to all ticket issues, 7 days a week.

Did you receive our emails back? Please let me know - want to make 100% sure you are taken care of here.

Sean - PreOrder Now Success Manager

July 8, 2019

Very good app. I will always recommend to any shopify seller who wants to implement pre-order. Thanks

Klutz Enterprises
Canada
3 days using the app
May 10, 2023

Great customer service! The app is great too! Like all of the features that you'll need for your pre-order needs are in here already. Thanks Josh for the help with the site

Park Access Sandbox
Philippines
3 days using the app
Website on Demand Studio, LLC replied May 10, 2023

Hello to our friends at Park Access Sandbox

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

September 8, 2021

I like that this app was a easy set up. Any problems I had, the instructions explain it well enough for me to fix the problem. Just waiting to see if preorders really work! :) If it does, I'll be back to update!

Belle Allure Designs
United States
About 2 months using the app
Website on Demand Studio, LLC replied September 11, 2021

Hello friends at Belle Allure Designs,

Thank you for the kind words!
And if you want something more customize or you may want to discuss something with regards to our app.

Simply schedule a call and we'll address all of them:
https://calendly.com/wod-support/call-with-wod

Cheers!

-- Chud and the Preorder Now Support Team

October 9, 2019

I have contacted you without getting help. I haver used the from and nobody got back to me. The issues was that when you alternate between color some available some preorder eventually the button would only show pre-order even for in stock products. Now I deleted the app, and some of the code remained. How can I fully remove all the code? Batch and preorder button still show up.

Aizome Bedding™
United States
2 months using the app
Website on Demand Studio, LLC replied October 11, 2019

Hi there! Our support crew did respond to each of your emails, but it sounds like they didn't get through.

Can you please check your spam folder for our responses? They'd be coming from support@websiteondemand.ca

For uninstall instructions, please visit:
https://websiteondemand.zendesk.com/hc/en-us/articles/360004498291-How-do-I-uninstall-Pre-order-Now

Alternatively, if you can see our responses in your spam folder and are able to mark our replies as not spam, we'd love to continue working with you to get Pre-order Now compatible with your shop and theme.

July 6, 2021

Cool feature! I definitely needed this on my website. Easy to install and very helpful videos. Excited to see how this helps my business.

Waves Swim
United States
About 1 month using the app
Website on Demand Studio, LLC replied July 8, 2021

Hello friends at Waves Swim

We appreciate you taking the time out to write this review! Happy selling! :-)

-Melissa & The Pre-order Now Support Team