Reviews (1,461)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pre-order management, noting it boosts sales with its easy setup and user-friendly interface. The customizable settings and clear shipping times enhance customer service and sales. The app is reliable across various businesses, and the customer support, especially from personnel like Alina, is praised for its responsiveness and helpfulness during setup and off-hours.

Edited June 21, 2020

Its great have to get used to it but I think it would help me bring more sales in and my customers get to see my new arrivals. I dont like how I have to go in and add the product one by one.

ShopAdrieMarie
United States
About 1 month using the app
Website on Demand Studio, LLC replied June 23, 2020

Please contact our support to assist you further on this at support@websiteondemand.ca
I'm sure they can offer you a workaround😎

June 20, 2023

Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)

Fox & Fallow
Australia
About 1 month using the app
Website on Demand Studio, LLC replied June 21, 2023

Hello to our friends at Fox & Fallow

Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

Edited January 25, 2022

App is a big mess. It caused trouble in my store, and their "support" took 3 days to tell me "it's your Theme's fault, we won't do anything". So, use it at your own risk. For me, it's completely useless garbage.

DeeTrade
Thailand
About 2 months using the app
Edited October 18, 2023

EDIT (original review below): We ran a pre-sale on t-shirt designs and the app did not send payment emails for some sizes but it did for other sizes. The emails with the payment link are sent from the app company, so we can't reach out to the customers directly to collect payment. We've been waiting for almost 3 weeks for a resolution and it appears we'll lose thousands in sales revenue. The support is not very supportive or responsive.

This app is actually a little more difficult to use than I thought. Customer service is still fine with only a little bit of a delay. I've changed my mind on the app being intuitive over all but as I've started using it more, I keep having questions that aren't easy to resolve on my own.

This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.

Tees 4 Togo
United States
About 2 months using the app
Website on Demand Studio, LLC replied September 15, 2023

Hi Tees 4 Togo,
We’re very sorry to hear that you’re experiencing this problem and have not received a proper resolution. We will be launching an internal investigation to determine how to prevent this from occurring in the future, and a member of our team will be reaching out to you today.

Edited June 21, 2022

Not happy, at first the customer service was exceptional. All our problems were immediately addressed. It's 3 weeks that we keep on getting ignored or replied to with the same template reply "we will have our dev team look into the issue". Not acceptable!!!

Minestack Store
United Arab Emirates
About 2 months using the app
Website on Demand Studio, LLC replied May 18, 2022

Hello to our friends at Minestack Store

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Pre‑order Now Support Team

March 14, 2023

Great service by Aman — very helpful in fixing a small glitch with my store. Quick to jump on a call and resolve. Thank you!

honuka
New Zealand
2 days using the app
Website on Demand Studio, LLC replied March 15, 2023

Hello to our friends at Tonka

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

July 22, 2020

i used this app to help me with my pre orders for my products its free for seven day then after u pay

RaidentTresorBoutique
United States
About 2 months using the app
Website on Demand Studio, LLC replied July 22, 2020

Hello to our friends from RaidentTresorBoutique!

Thanks for leaving this review! We appreciate you using our app! Is there any way we can serve you better to earn those 2 stars? Do let us know - it is truly helpful!!

-Melissa & The Pre-Order Now Support Team

September 16, 2019

SO FAR SO GOOD HOPING IT WORKS THE WAY I NEED IT. PRETTY EASY TO INSTALL AND ADD PRODUCTS THANKS

Southern Bees Bling LLC
United States
About 1 month using the app
Edited January 20, 2020

Great app, lots of options even in the free plan. And the customer support is awesome, really helpful and nice. The features was just what I needed. I definitely recommend this app. Thank you!

Sheltercase
United States
1 day using the app
May 7, 2024

hifsdfsadfasfsdf

HYPR GEAR
United States
About 1 hour using the app
Website on Demand Studio, LLC replied May 10, 2024

Hi HYPR GEAR team,

I noticed that you've already uninstalled our app. May we know the reason as to why you decided to remove our app from your store? Please also know that our support team is available to provide you assistance in case you have any questions or concerns.

We hope to do business with you again soon!