Reviews (1,448)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing sales with its robust pre-order management for both "in stock" and "made to order" items. They appreciate the ease of installation and navigation, along with customizable features that automatically switch "add to cart" to "pre-order" when items are out of stock. The app is noted for its reliability and functionality, which helps maintain sales during stock-outs. Customer support is also praised for its efficiency and responsiveness, with special mentions of helpful staff like Alina who provide personalized assistance.

January 9, 2023

Fantastic customer service experience and easy to set up. I had a small glitch at the beginning, but it was fixed within hours by CS.

bufahlow
United States
About 23 hours using the app
Website on Demand Studio, LLC replied January 10, 2023

Hello to our friends at bufahlow

Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

May 25, 2023

Very useful and conversion boosting app. I had a few issues setting up the application properly but I was quickly assisted by Amandeep. He is definitely a hard working and friendly person, he was able to solve all the problems I had within a short timeframe. So props to you guys and especially to Amandeep!

interio Onlineshop
Austria
About 23 hours using the app
Website on Demand Studio, LLC replied May 26, 2023

Hello to our friends at interio Onlineshop

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

July 11, 2023

Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!

3 in 30 Podcast
United States
About 22 hours using the app
Website on Demand Studio, LLC replied July 13, 2023

Hello 3 in 30 Podcast,

Thank you so much for the positive review. We are so glad that Aman was able to help you with your store. It is great to hear that PreOrder Now is helping your business.

Stephanie & the Customer Support Team

November 25, 2020

So far I'm really liking it, it's a bit confusing and slow to set up but it's doing what I need it to do.

Prana Vida
Canada
About 22 hours using the app
Website on Demand Studio, LLC replied November 27, 2020

Hello friends at Prana Vida

Thank you!Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)

-Melissa & The Pre-order Now Support Team

June 18, 2022

I was excited to start pre-order for one of my new products but was having an issue with it working on my website. Customer support was able to resolve the issue with lightning speed and I am SO GRATEFUL!

Velvet, Texas
United States
About 20 hours using the app
Website on Demand Studio, LLC replied June 20, 2022

Hello to our friends at Velvet, Texas

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support!

Tanu & The Pre‑order Now Support Team

December 1, 2021

Great support team! Comes back very quickly. Jabir is most helpful and responsive. Easy to set up and would recommend!

Nobó
Ireland
15 days using the app
Website on Demand Studio, LLC replied December 1, 2021

Hi, Nobó,

Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future.

Tanu and the Pre‑order Now Support Team

July 27, 2020

Everything is looking great! I Cant wait to start working with this program.

AMBR.
Australia
About 19 hours using the app
Website on Demand Studio, LLC replied July 27, 2020

Hello to our friends from AMBR.!

Thank you for leaving this awesome review! Don't hesitate to email us if you have any questions! We wish your store major success online!

Melissa & The Pre-Order Now Support Team

October 7, 2022

I really like their team support service! Very helpful and timely! Especially a big thank you for Nicoz! Thank you so much for helping me solve all the problems!

SILVERWIND
China
14 days using the app
Website on Demand Studio, LLC replied October 7, 2022

Hello to our friends at SILVERWIND

Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Nicozis our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment.

Tanu & The Pre‑order Now Support Team

November 15, 2022

I would have liked more instructions or step-by-step setup but otherwise okay. I think I was able to get it to work

The Wax Barista
United States
13 days using the app
Website on Demand Studio, LLC replied November 16, 2022

Hello to our friends at The Wax Barista

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Pre‑order Now Support Team

January 7, 2020

Lots of helpful features. One thing I want to suggest, please make your app easy to use. Thank you.

Big Skinny Philippines
Philippines
About 17 hours using the app