Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

October 20, 2021

The app somehow bugged our site so all drop down menus did not function and product variants did not work.

fishskyn
United States
About 6 hours using the app
Website on Demand Studio, LLC replied October 20, 2021

Hello there,

We are so sorry about this. I thoroughly checked your concern and this is something we can fix ASAP. If you're still open right now, please reinstall and I will fix this for you personally.

When we receive a ticket from merchants, our auto-responder will first reach out with suggested articles related to a keyword. Once you flag that article as a solution, this will then mark the ticket as solved. Therefore, no support agent was able to get in touch with you.

Sincerely,
-- Chud and the Preorder Now Support

June 29, 2021

Super easy to set up and used. I was really impressed with how simple it was to set up and test. Great product. You should use it if you need pre-orders.

RealizeNowGLC
United States
12 minutes using the app
Website on Demand Studio, LLC replied June 30, 2021

Hello friends at RealizeNowGLC

We appreciate you leaving this absolutely great review! We appreciate it!

-Melissa & The Pre-order Now Support Team

July 10, 2020

this app did not work for me, I deleted it after less than 24 hours, and yet they still charged me for a full months usage, even though I received a cacellations. I would NOT recommend this app

The Wild Siren
United States
About 4 hours using the app
Website on Demand Studio, LLC replied July 13, 2020

Hello friends from Wild Siren,

This is Sean, the Customer Success Manager with Pre Order Now. Sounds like you may have been charged here when you didn't want to be? Can we issue you a credit for that amount? Please let me know.

We don't want anyone to be charged for our app who doesn't wish to be...

Let me know :) I'm here to help!

Sean H

May 24, 2021

not sure on the process yet - seeing as it still hasn't shown to be working Looks like it has all the functions

MANAJ
United Kingdom
About 3 hours using the app
Website on Demand Studio, LLC replied May 25, 2021

Hi there,

It looks like you were having trouble with the setup.
Let's schedule a call and we'll guide you through the entire process-- it should be easy, then we can also show you all the benefits our app can provide Manaj. You'll be surprised! :)

Simply email us at support@websiteondemand.ca

Edited April 30, 2021

Very happy with the app so far not the smart cockie behind the computer but have found a lot of explaining on line

DEADLY STREETWEAR
Australia
About 2 hours using the app
Website on Demand Studio, LLC replied May 4, 2021

Hello friends at DEADLY STREETWEAR

Thank you for this review! :-) We wish you and your store all the best on your e-commerce journey!

-Melissa & The Pre-order Now Support Team

November 14, 2017

Great app to use for customer who wants pre order

Shelly J Luxury
Malaysia
6 minutes using the app
January 10, 2022

Pretty straight-forward! I haven't accepted an order using it yet, but looks good so far--a little better description of what happens after an order is placed would be helpful.

Finley Outdoor Goods
United States
About 2 hours using the app
Website on Demand Studio, LLC replied January 11, 2022

Hello, friends at Finley Outdoor Goods

Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future.

Tanu and The Pre‑order Now Support Team

March 19, 2021

I got the plan Shopify Basic, that it suppose to have what I need, it says Unlimited Pre Order Products, but when I tried to add the second pre-order product it asked me to upgrade my plan, I waste all my morning setting this up for nothing, thanks guys.

SoYoung USA
Canada
About 2 hours using the app
Website on Demand Studio, LLC replied March 21, 2021

Hi there,

We just recently updated our pricing model on the 19th of March.

You might still have the old pricing model when you installed it.
Once you reinstalled, it should be updated and you will be granted access to upgrade your plan (into a paid one) which will be based on your Shopify Store plan.

We are really sorry about this.

Please contact support@websiteondemand.ca for more info.
They should be able to assist you futhter.

Sincerely,
Robert
Operations manager

Edited December 2, 2019

I like the app a lot. It's easy to use, I can navigate through it well, and it has helped my online store tremendously.

The Misfit Club
United States
About 2 hours using the app
Edited December 5, 2019

Really easy to set up, I haven't launched my site yet, so don't know how that goes with customers but it had step by step lists which made sure it was all completed. So if that's anything to go off this app is great!

Gigi & Palmer
New Zealand
About 1 hour using the app