Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders, especially for out-of-stock items. It offers customizable features and integrates well with Shopify. The customer service is quick and helpful, often resolving issues within the same day. Despite a learning curve, its user-friendly interface and problem-solving capabilities make it a valuable tool for businesses.

August 13, 2022

Really difficult to use and poor design. Way too complicated for such a simple task as just making a pre-order option for a product.

Origami Coffee Co
United States
17 minutes using the app
Website on Demand Studio, LLC replied August 13, 2022

Hello to our friends at Origami Coffee Co

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I want to extend my sincerest apologies for the negative experience that you had with Pre‑Order Now. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app, left a negative review, and then uninstalled the app all in the span of 17 minutes without ever contacting support for help. If you had sent us a request for help, we would have loved to get it sorted out for you. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store.

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.

Regards,
Pushpesh & the Pre‑order Now Support Team

Edited March 18, 2020

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

walker&wade
United States
4 minutes using the app
November 8, 2018

Great app! We sold out of our product very quickly and resorted to taking pre-orders. This app was so easy to use and works perfectly with our brand of the site. No complicated installation required, everything was seamless! Keep up the good work guys!

Sumo Sleep
United Kingdom
October 13, 2020

This app is amazing and the support is even better. I couldn't get my pre-order to load (my error), and Jabir from their team responded to me within an hour and customized the look and feel. Awesome overall experience, and we've already received dozens of pre-orders since installing. Thank you!!!

Tease Tea
Canada
Website on Demand Studio, LLC replied October 14, 2020

Hello friends at Tease Tea

We really appreciate you taking the time to share your feedback and being so open with us! We're glad you had an awesome experience! :-) We wish your store major success online!

-Melissa & The Pre-order Now Support Team

April 22, 2024

ZEAL
Bahrain
3 months using the app
Website on Demand Studio, LLC replied April 23, 2024

Thank you for the 5-star review ZEAL team! We appreciate your support.

April 4, 2024

For The Record
South Africa
7 days using the app
Website on Demand Studio, LLC replied April 8, 2024

Thank you for the 5-star review For The Record team!

March 9, 2024

CIUDAD MANGA CR
Costa Rica
3 months using the app
Website on Demand Studio, LLC replied March 11, 2024

Hi CIUDAD MANGA CR team!

Thank you for leaving a review! We'd like to hear more about your feedback. Is there anything we can do to improve the app and make your experience better?

If you have any questions or need any help, please reach out to our support team. We hope to hear from you soon!

February 26, 2024

The KOZI Brand
United States
6 days using the app
Website on Demand Studio, LLC replied February 29, 2024

Thank you for the 5-star review! We appreciate your support.

January 23, 2024

ブラックスター -Theater Starless- Official Store
Japan
Over 3 years using the app
Website on Demand Studio, LLC replied January 24, 2024

Hi team!

We'd love to hear your feedback about our app. What did you like? Is there anything we can do to make your experience better? Your input helps us a lot in improving our app.

I hope to hear from you soon!

Regards,
Sharky
Team Supervisor - Pre-Order Now

April 14, 2024

Jalisia Collective
United States
17 days using the app
Website on Demand Studio, LLC replied April 15, 2024

Hi there Jalisia Collective!

Thank you for taking the time to leave a review. Can you tell us more? Is there anything we can do improve your experience with our app? Your feedback is highly valuable to us and we would appreciate your input.

We hope to hear from you soon!