Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

February 28, 2024

great app, intuitive, and tons of features. Support team is super responsive to any questions.

IMEX-RC
United States
About 3 years using the app
Website on Demand Studio, LLC replied March 1, 2024

Hey IMEX-RC team!

Thank you for your kind words. We appreciate your detailed review and we're glad that our team was able to help you out!

If anything else comes up, you know where to reach us!

January 10, 2024

Your star agent, Alina, helped me a lot with updating the WOD extension on my website. She has been a big help in understanding more about WOD. She is accommodating and patient with my needs. She made my business easier when she took the initiative to modify my account. Thank you so much, Alina! Hope that WOOD will have more like you <3

iApothecary at TheGutInstitute.com
United States
About 1 year using the app
Website on Demand Studio, LLC replied January 12, 2024

Thank you for an amazing review! We're proud to have Alina as part of our team, she plays a vital role in our support team. I'll make sure that your feedback reaches her. :)

Please let us know if you have any other questions, we'll make sure to help you out!

February 12, 2024

Sunny was super helpful and very polite in solving our issue, thanks!

Maiami
Germany
Over 2 years using the app
Website on Demand Studio, LLC replied February 13, 2024

Hi Maiami team!

Thank you for taking the time to share your positive experience with us! Sunny will love it when he sees this!

If you have any further questions or concerns, don't hesitate to reach out. We're here to help!

January 10, 2024

Thank you so much to Alina for helping me understand and navigate the app when I wasn't sure about a few things. She was on the chat immediately and we worked it out together. I am so happy and thankful, now I can have customers buy "in stock" and "made to order" items without loosing sales! Best Customer service ever! I am so Happy!

Abby :)

Abigail Jane
Australia
4 months using the app
Website on Demand Studio, LLC replied January 12, 2024

Hey there Abby!

Thank you so much for sharing your experience with our support team! Alina's very helpful and one of our best! I'm also very happy to hear that our app was able to help with your sales, we wish you and your business nothing but the best!

Feel free to reach out if you need our assistance. Thank you for choosing Pre-Order Now!

April 15, 2024

This is my second year using this app. It's very reliable and works great!

IADORNME
United States
Almost 2 years using the app
Website on Demand Studio, LLC replied April 17, 2024

Hey there IADORNME team!

Thank you so much for your kind feedback! We look forward to more years doing business with you and your amazing store!

If you need any help, please let us know. Our support team is always available for assistance.

January 12, 2024

Alina gave me fast service within 5 minutes when we had an issue. Do not hesitate to install this app and grow sales.

Elevate Styles
United States
About 1 year using the app
Website on Demand Studio, LLC replied January 15, 2024

Hi there Elevate Styles and Team!

Thank you for your valuable feedback and recommendation! Alina will be very happy once she sees your review.

Don't hesitate to reach out if you need our help again! Thank you for choosing Pre-Order Now!

February 9, 2024

Alina is so incredibly helpful. After a different CSR did not adequately respond to my ticket, Alina corrected the issue in under an hour.

Foraged and Sown
United States
About 1 year using the app
Website on Demand Studio, LLC replied February 12, 2024

Hi there Foraged and Sown team!

We're delighted to hear about your positive experience with Alina! Providing an excellent customer experience is our priority, and we're glad she was able to promptly resolve your issue.

If you need any further assistance, don't hesitate to reach out!

Edited January 29, 2024

I was having a lot of issues with the app due to my theme being old. They were very helpful and we went back and forth quite a bit. Good customer service.

Nina Nieves
United States
About 2 months using the app
Website on Demand Studio, LLC replied January 25, 2024

Thank you for your updated review team! We appreciate your kind feedback.

Please let us know if you need further assistance. Cheers!

January 29, 2024

Awesome app, amazing support. Highly recommendable. Special thanks to Roel for their help.

Kimber Doll USA
Australia
Over 1 year using the app
Website on Demand Studio, LLC replied January 31, 2024

Hey there Kimber Doll USA!

We appreciate your recommendation. Thank you so much as well for your feedback, I'll make sure that Roel gets recognized for being so helpful.

If there's anything else you need help with, you know where to reach us!

February 15, 2024

I highly reccomend this app! It is really easy to use and to setup. I would like to especially point out that the tech support team was extremely helpful when my store faced an issue with the app. They diligently solved my issue asap.

Zynnia
United States
12 days using the app
Website on Demand Studio, LLC replied February 19, 2024

Hi there Zynnia team!

Thank you for recommending our app! We're thrilled to hear that you found it easy to use and set up. The team had an amazing time helping you out, and we're delighted to have resolved your store's issue promptly.

If you have any further questions, please don't hesitate to reach out. We're here to help!