Pre‑Order Now WOD , 1,302 reviews

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders and subscription orders, especially for out-of-stock items. They appreciate its seamless integration, easy installation, and customization features. The replacement of out-of-stock products with pre-order buttons is praised for boosting conversion rates and sales. The support team is also noted for their quick and efficient problem-solving.

January 16, 2024

I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial.
1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me.
2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email.

Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.

WriteAwayy
United States
7 days using the app
Website on Demand Studio, LLC replied January 18, 2024

Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.

November 28, 2023

Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.

Apotheosis Comics
United States
1 day using the app
Website on Demand Studio, LLC replied December 4, 2023

Hi there Apotheosis Comics team!

My name is Sharky, Team Supervisor here at Pre-Order Now.

I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running?

Your satisfaction is our highest priority, and your feedback is very important.

We look forward to hearing from you soon!

Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now

Edited June 27, 2023

UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.

The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.

You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.

I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.

ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.

It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.

Forti Goods
United States
6 months using the app
Website on Demand Studio, LLC replied June 26, 2023

Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars.

We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants.

The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option.

We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses.

Please do not hesitate to reach out to us with any additional questions/concerns!

Stephanie and the Customer Support Team

July 17, 2023

Still figuring it out and yet to test it fully so cant leave a completed review until that time.

Setup was a little difficult but support team sorted it in a matter of seconds.
Issues integrating to my theme but that's not an issue with the apps end they provided all the necessary info and now its up to the theme developers to sort that their end.
Will change review once more time has passed for me to assess the app for my specific needs.

TCG Collector NZ
New Zealand
9 days using the app
Website on Demand Studio, LLC replied July 19, 2023

Greetings TCG Collector NZ,

We're very happy to hear that our support team was able to assist you with setup. We're confident that you will see value from our app, and we are always available to partner with you to ensure that your store is realizing the full value of our application. Please do not hesitate to reach out to us - we love to offer complimentary video walkthroughs and setup sessions.

Stephanie and the Customer Support Team

April 5, 2023

Slow to show the results on the product page
Not very intuitive for the customer to understand they are basically pre ordering and not ordering

Homekode
United Arab Emirates
About 21 hours using the app
Website on Demand Studio, LLC replied April 7, 2023

Hello to our friends at Homekode

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I am sorry to hear that the app did not work perfectly on your store. I'm VERY sorry about this, it is not at all what we aim for. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process.

It seems that you uninstalled the app and left this review without reaching out to support for help. We have tried to reach you via email but did not receive any response. Please let us know the issues that you are facing so that we can help you. Please be assured that helping you fix any issues is our top priority. You can reach out to us via any of these channels:

Email: preorder-now@websiteondemand.ca
Phone: 1 (888) 779-3821
Live chat: https://websiteondemand.ca/pre-order-now/

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to help you get it right for your store.

Regards,
Pushpesh & the Pre‑order Now Support Team

Edited March 7, 2019

I needed an easy way to set up my pre order items manually or based on condition, with no impact on the checkout or payment process.
If you have this kind of requirements, go for this app, you won't be disappointed.
On top of this, the support team is great : always fast to answer and helpful. They even adjusted the app for my specific case for free.

UPDATE : There is no way to translate the 'Pre-order' buttons via Langify or any other method. Don't use this if you're looking for a multilinguage solution.

Judith & Charles
Canada
Almost 5 years using the app
Edited January 27, 2021

It's a fine app, but could benefit from added features and live support. Trust me, you do not want to have your pre-order messages vanish and now you customers have no idea when to expect a product that'll be out 4 months from now. Not fun. Live support + some added quality-of-life improvements or customization options and this app could become a 5 star app.

Sanshee
United States
Almost 3 years using the app
Edited August 23, 2021

So far I haven't experienced anything bad with the app. It enables us to take the cap off our sales and take in as many orders as possible. Only downside is that it doesn't integrate well with certain themes. We use the "Venture" theme and if customers order the product on the home page, they won't be aware that their product is on pre-order when checking out. Also waiting for integration with other sales channels. If customers order from Instagram or Amazon they won't be aware their product is on pre-order and have to manually email each individual customer.

MIZIZI
United States
Over 2 years using the app
May 10, 2021

I use this app to help with my preorder. It take some getting use to when first using but after becomes simple to use

Notice Collection
United States
Over 2 years using the app
Website on Demand Studio, LLC replied May 13, 2021

Hello friends at Notice Collection

We appreciate you leaving this honest review! We know your experience will be great! :-) We wish you and your store great success!

-Melissa & The Pre-order Now Support Team

Edited January 14, 2022

The app has great functionality and look. However, in our store we had some major issues. on 22 - 01 - 12 this app disabled our "Checkout" button on website and customers were really angry. We had to hire a developer to fix the issue and lost a very significant amount in sales that day. Previous to that, the app would not show the "Pre-order" button to customers even though inventory was at 0 and when customers purchased it the app never sent them pre-order emails or let them know this is a pre-order despite inventory being -1. The developer Team is very responsive, but we are just fed up with these issues.

A7
United States
Over 2 years using the app
Website on Demand Studio, LLC replied April 6, 2021

Hello friends at A7

We appreciate you taking the time out to write this honest and thorough review! :-) We appreciate your support!

-Melissa & The Pre-order Now Support Team