Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 19, 2022

This app was great for launching our new rum product. It did take us a little while to figure it out, but that is most likely due to us not being incredibly website savvy. We had an issue on the day we launched our pre-orders and PreProduct was able to assist us within hours and fixed the issue (which turns out because we had selected a wrong button). This app gave us the ability to nab sales and revenue before our product was ready to be shipped out and has created a successful launch. Would recommend.

Karu Distillery
26 days using the app
March 14, 2023

Run, don't walk and install PreProduct! We've been a very long time looking for the perfect pre order system and can happily report we've found it! The deferred payment options and flexibility are absolute game changers, and better yet - the support and service from Oli and his team is second to none. Could not recommend this solution more highly, 6 stars!

United Kingdom
7 months using the app
December 16, 2022

Extremely happy with this app so far: the installation was quick and smooth, the app features visually blends perfectly with the store and best part of all, the outstanding support I received from Oli: always timely, friendly, professional and helpful…keep up the great work!

About 1 month using the app
November 24, 2022

Glad I went for this pre-order app. Very flexible and well thought out functionality. Also the customer service is some of the best I’ve experienced – friendly and highly responsive. Oli (one of the founders) even made a video showing me a solution to a particular problem I was having. Warmly recommended!

11 months using the app
November 17, 2022

Well worth the price, definitely the best option if you are shopping around for this feature, others are a waste of time as I have tried them. The team is super responsive and happy to help, just shoot them an email and voilà. Highly recommend!

About 2 months using the app
May 23, 2023

We recently added PreProduct to our store so that we can start accepting deposits for items we are awaiting stock on.

The app was easy to install. The communication and support is fantastic. We needed some small changes to the way the product buttons looked on the site and Oli was able to make these changes for us.

Would recommend this app if you are looking to accept preorders and deposits for your site.

ATM Living
United Kingdom
About 2 months using the app
August 17, 2023

this is a fantastic app to take pre-orders. I was overally impressed by their support team. They went over an above to help us and even make sure there app worked with other apps and was quick to response if we had any questions or issues. strongly recommend if your looking for a pre-order app with great support team.

United States
5 months using the app
Edited October 17, 2022

EDIT: Email was stuck in spam, devs are super responsive. This app sucks, not very customizable, devs aren't responsive to issues, also, the app will randomly redirect your products back to itself 2x. Not sure why it's doing that.

REMI Hair Extensions
United States
6 months using the app
PreProduct replied October 17, 2022

Hi there,
I think you might not be receiving our email replies. I replied about 10 minutes after you sent your email.

Feel free to send through an email to oli@preproduct.io and we'll get this sorted. I'll request temp access to your store in the mean time.


August 22, 2023

I really appreciate the customer service at PreProduct, specifically Oli! The team at PreProduct is always able to help. I also have noticed that the app itself has gotten more updated and better than when we first started using it. Definitely recommend!

United States
12 months using the app
February 19, 2023

Oli and PreProduct team are very helpful and their response is quick. We have had a few settings necessary so far and received excellent support from the team. Highly recommended if you need a pre-order system for your shop!

Hong Kong SAR
12 months using the app