PreProduct next‑gen pre‑order

I can't imagine a more comprehensive, feature-filled pre-ordering application than PreProduct. There's a lot of edge cases and varying requirements and scenarios entailed in a pre-order campaign, and the PreProduct team seems to have anticipated pretty much all of them. The app works great and can do absolutely everything you need.

When I haven't been able to figure something out, Oli always responds within the day, often within an hour or two, to ensure everything is working smoothly.

We are using PreProduct for thousands of high value pre-orders - if you want a system you can trust with a similarly important campaign, I can't recommend it enough.

Had some questions and Customer Service (Oli) was so responsive, helpful and fantastic!

Love how they have a integration with Klaviyo. We're able to create a branded pre-order email, which was a must for our brand!

Oli has been absolutely amazing! Overall super responsive and helpful when trying to navigate the app with my website. I cannot recommend them enough

Customer Service (Oli) was exceptional. Easy to use and install app too.

We had some issues with the pre-order button integrating on our site but customer service is very responsive which helped!

Stellar support. Recommend

Great app, great support.

Highly configurable and we can control the preorder variants and lead times through the included API.

We came to PreProduct after trialling several other preorder apps which didn't work with our theme, or had no API, or had an extortionate commission % on orders, or a poor support response.

This one does everything we need at a sensible price and comes with prompt and helpful UK-based support. Oli helped us fix a couple of issues while we were preparing for launch.

For context we're a Shopify Plus site using the Scale plan on the app, but it looks like it'd work well for larger or smaller sites too.

The app dev team is extremely responsive and very helpful! We are a fast-growing company in the health and wellness space, and so we sell out or take preorders quite often. We also have some nuances to our website that have required tweaks to the app. We always land on some version of the app's settings that help move our business forward.

BEWARE!!! There is no option to change or cancel your plan once you subscribe. Support does not respond to your issue about it right away. I would not recommend attempting to use this app.
Edit: They responded to my email right away and it had gone to spam. The only way to cancel my subscription was to uninstall the app which works perfectly for me. I'm not certain how it would work to downgrade.

In my experience using apps in Shopify, rarely does the app completely fit your needs. You may be using other apps that collide with the app or your business model may be unconventional leaving you with an app that doesn’t really work the way you hoped. This can be very frustrating.
This was my situation but I reached to Oli to explain my challenges and he quickly helped solve my issues by slightly adjusting things. Granted, I just started using the app which will provide great value to my customers and I will most likely bump up against other challenges as I discover how to tap the full power of the app but.. knowing that there are actual people who respond quickly and just get stuff done gives me a much welcomed peace of mind. Few things in e-commerce are perfect but it’s how you overcome the obstacles that count in my book. So far, my experience has been extremely positive. Bravo!