Reviews (100)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for transforming pre-order management with features like deferring payments, accepting deposits, and managing pre-orders without immediate payment. It integrates well with ERP systems and offers API customization for independent pre-order management. The intuitive interface and ease of setup are praised, with minimal issues. Support is commended for responsiveness and custom solutions, enhancing the user experience with quick query resolutions.

May 14, 2026

I can't imagine a more comprehensive, feature-filled pre-ordering application than PreProduct. There's a lot of edge cases and varying requirements and scenarios entailed in a pre-order campaign, and the PreProduct team seems to have anticipated pretty much all of them. The app works great and can do absolutely everything you need.

When I haven't been able to figure something out, Oli always responds within the day, often within an hour or two, to ensure everything is working smoothly.

We are using PreProduct for thousands of high value pre-orders - if you want a system you can trust with a similarly important campaign, I can't recommend it enough.

the design rules company
United States
2 months using the app
May 19, 2026

We had some issues with the pre-order button integrating on our site but customer service is very responsive which helped!

Hettas
Canada
6 months using the app
February 11, 2026

Great app, great support.

Highly configurable and we can control the preorder variants and lead times through the included API.

We came to PreProduct after trialling several other preorder apps which didn't work with our theme, or had no API, or had an extortionate commission % on orders, or a poor support response.

This one does everything we need at a sensible price and comes with prompt and helpful UK-based support. Oli helped us fix a couple of issues while we were preparing for launch.

For context we're a Shopify Plus site using the Scale plan on the app, but it looks like it'd work well for larger or smaller sites too.

moshulu
United Kingdom
21 days using the app
January 15, 2026

The app dev team is extremely responsive and very helpful! We are a fast-growing company in the health and wellness space, and so we sell out or take preorders quite often. We also have some nuances to our website that have required tweaks to the app. We always land on some version of the app's settings that help move our business forward.

Fringe
United States
4 months using the app
January 19, 2026

This app was really easy to set up and use throughout my pre-sale campaign. Highly recommend.

Kennedy Parker
Australia
Over 1 year using the app
October 21, 2025

A pretty robust app with lots of options for managing pre-orders. Excellent support, too, in the rare case that something goes a little sideways!

Nine Ten Publications
Canada
About 3 years using the app
December 28, 2025

Love this app! Super easy to use and zero customer issues. If you want to keep ads and sales going while you restock key products, this is the app for you!

www.holywaterbracelet.com
United States
1 day using the app
November 12, 2025

Game changer for us. PreProduct has transformed the way our small team is able to manage pre-orders. It’s been a massive operational unlock. The app itself is intuitive, fast to implement, and fits seamlessly into our existing workflows.

Oli’s support has been exceptional. He guided us through a smooth integration that worked with our current fulfillment and inventory processes, and went far beyond standard support by helping us build custom solutions to fit what we were trying to achieve. Even in the short time we've used it, there have been several new features released, so I know it's only going to get more robust.

We’ve used countless Shopify apps over the years, and PreProduct is hands down the best value we’ve ever received. The product is excellent, the support is unmatched, and the entire experience has exceeded our expectations. Highly recommend.

Dalstrong
United States
4 months using the app
Edited January 13, 2026

We work in a very niche market and Oli and PreProduct have been so amazing helping us get set up and customizing our store. I thought taking pre-orders would be a nightmare, but with PreProduct, it's been incredibly easy. Thank you guys for making this a seamless experience! I highly recommend this app!

*After using PreProduct for 3.5 years, I would like to double down on my previous comment. This is hands-down one of the best apps we have!

Paragon FX Group
United States
Almost 4 years using the app
December 17, 2024

Oli is an absolute legend! Resolved an issue I had caused by another pre-order app promptly allowing me to pick up sales, save yourselves the hassle and go with these guys first!

Mundus TNA Ltd
United Kingdom
Over 2 years using the app