Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 19, 2022

The best pre-order app that helps us roll out new items, collect deposits and manager orders. Kudos to Oli and Eliza, who are very patient and respond promptly to any question any time of the day!

Over 1 year using the app
April 6, 2021

PreProduct is the greatest Shopify add-on if you need to have the ability to pre-book items without having to charge customers until the product actually ships. It gives you the possibility to determine demand before committing to production and/or financing. This is a fantastic feature for many small businesses and the product support is even more fantastic. Highly recommended!

H-Street Skateboards
United States
12 months using the app
November 24, 2022

Glad I went for this pre-order app. Very flexible and well thought out functionality. Also the customer service is some of the best I’ve experienced – friendly and highly responsive. Oli (one of the founders) even made a video showing me a solution to a particular problem I was having. Warmly recommended!

11 months using the app
November 5, 2021

PreProduct first off fills a big need, to have the ability to pay for part of a purchase up front inside the Shopify storefront. But beyond that, this app has some of the best customer service I've seen. Any of our problems, requests, or inquires have been addressed quickly and addressed well—can't say enough about the support team! Overall, have had a great experience with an app that does exactly what it needs to do and with a great team in the back end to boot.

NEXT Boatworks LLC Store
United States
11 months using the app
October 4, 2021

The app is great and the service is even better. The questions I've had are always addressed very quickly. Happy with the app.

grantly clothing
United States
10 months using the app
November 20, 2022

We are using shopify in Japan. This is the only app we could find that allows me to pre-order and pay by credit card after the item arrives. The support in English was very helpful. We were able to get many orders thanks to the help of the app and the staff here.

AZUTO store
8 months using the app
Edited January 13, 2021

This is a great app to create buzz and accept pre-orders on new products without collecting payments. The app is easy to use. Oli is amazing to work with, going above and beyond and communicating clearly with quick turn arounds. I highly recommend!

United States
7 months using the app
March 30, 2020

Great way to make sales before buying stock, also helped us release new products. Customer service polite and helpful

United Kingdom
7 months using the app
March 23, 2021

This app is great if you want to build hype for your new product - The service of the PreProduct team is awesome and super fast!

6 months using the app
Edited October 17, 2022

EDIT: Email was stuck in spam, devs are super responsive. This app sucks, not very customizable, devs aren't responsive to issues, also, the app will randomly redirect your products back to itself 2x. Not sure why it's doing that.

REMI Hair Extensions
United States
6 months using the app
PreProduct replied October 17, 2022

Hi there,
I think you might not be receiving our email replies. I replied about 10 minutes after you sent your email.

Feel free to send through an email to oli@preproduct.io and we'll get this sorted. I'll request temp access to your store in the mean time.