Reviews (7,106)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and high-quality product range. They value the efficient order fulfillment, exceptional print quality, and diverse customizable products including apparel and home decor. The reliable customer support, useful design tools, and educational resources are also appreciated. Additionally, its global reach and local production options are noted for enhancing delivery times and customer service. Transparent pricing and shipping details help merchants manage costs effectively.

February 20, 2019

It's not a practical app for designers, given that it does not allow for .ai illustrator files to be uploaded.
I was also infuriated as an Irishman to see that nearly all the images you allowed people to download for 'patties' day, wherever the hell that is, were of alcohol. We're not a nation of drinkers, that's an English stereotype. I immediately removed the app from my store thereafter.

Items are very limited also and overpriced.

SastaWear
United Kingdom
3 months using the app
March 9, 2018

More expensive the sending than the product itself... The quality of the printed product is Excellent but the prices rise too much for the sending

Mignonnette
France
3 months using the app
June 6, 2016

If there was a minus zero rating it would fit. I had unending issues, sizes wrong, printing in the wrong place, items never arriving, that this company not only never rectified, they flat out would not respond about them. Do not base your assessment on an app. This company could not be any more unprofessional and faulty. My suggestion, avoid mountains of aggravation and a ruined reputation in addition to lost customers and find anyone other than this company to give your business to. I had daily orders and made this company money to boot which I so regret. Run now!

Go Vegan Ts
United States
3 months using the app
December 28, 2021

i bought a sample low top sneaker..and i wait... 7 weeks :) this compnay is like all china compnays...its bullshit... china please make your business in china..and not in europe..please

startup-starten24
Germany
3 months using the app
Printify replied December 30, 2021

Thank you for your review!
We're very sorry to hear about your experience! One of our managers will be reaching out to you regarding this matter. We truly hope that we'll be able to help you solve this!

February 11, 2020

- Production times aren't what they tell you. I had a production date change 3-4 times before it was actually completed.
- I also had orders that were marked as shipped, not ship until a week or 2 later. I was told that they were shipped and to just wait for the tracking to update. I'm well aware that USPS scans can be delayed, but not for this long.
- The DTG socks look terrible and their explanation wasn't worth fighting. So, I took the hit on the samples and removed them from my site. I would never sell these knowing what they look like in person. Luckily I found this out before a customer bought them, as I would have been embarrassed.
- The shoes actually came out nice, but then I came to realize that they were discontinued and gave me no notice. So, I've had orders pending, not knowing that the shoes were never coming. I don't know if this is temporary, as they just didn't give any information as to what happened.
- The mousepads are also nice, but it takes way too long and not worth it for such a simple product. 2.5 weeks shipped from the Czech Republic for a mousepad.
- I'm currently waiting on my AOP Bomber sample to come in, which were also discontinued without any notification. So, I have to deal with that now since someone ordered one.
-All-in-all, I've removed all Printify products from my store (with the help of Printify, since they like to discontinue products and not tell you).

Kill Your God
United States
2 months using the app
Printify replied February 11, 2020

We are sorry to hear about your experience with us. Regarding all the products from ArtsAdd, including the shoes and bomber jacket, we have sent an email to all merchants on January 30th. In what concerns the production delays and the design issue of the socks, one of our managers will investigate it further and get back to you within the next 24 hours. Thank you.

October 30, 2015

horrible 4 days to repair the custom Mockup generator and still not working

Marmellata
United States
2 months using the app
Edited October 30, 2020

I've ordered samples and got scammed by the delivery service. It arrived at the parcel which is located 2 hours drive from me. They never delivered the package but they lied about that they've tried to send it (I was home the entire day they said they delivered it). I'm not going to drive 2 hours because the delivery company doesn't do its job!!! Printify support is super slow in replying to my issue didn't even help me at all. NO REFUNDS! They didn't even try to contact the delivery to help and just tell me to drive there and get it. PS: The delivery service they use is not reachable through phone (very sketchy!)

Qutiefly
Netherlands
2 months using the app
Printify replied November 2, 2020

Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.

Edited October 23, 2020

if i could give this company negative stars i would. Absolute worst POD provider. No support whatsoever, no protection for buyers, monthy fee is a sham as we were suppose to receive discounted shipping rates however they increased 20% , 10 items still in transit after 6 weeks, 2 still in transit 60 days after being sent.. DO NOT USE THIS COMPANY UPDATE: i believe you do charge for your services by way of premium subscription..... Nevertheless I look forward to hearing from someone

cannacocoartistry
Australia
2 months using the app
Printify replied October 23, 2020

Thank you for feedback! We do not charge anything for our services, nevertheless to solve this situation, our support manager will contact you within 24 hours.

May 25, 2019

Please don't bother using Printify!! I wasted so much time creating a store full of 60+ designs and launched my website. In such a short space of time I have had three issues. One was the sheer bad quality of the Gildan t-shirt & cheaply printed design. Then after one wash it had faded dramatically & was completed ruined. And then, a customer received the WRONG bloody t-shirt. It is just utterly embarrassing. It makes my company look shit because of their constant mess ups. ( I used MyLocker as the supplier). Just use Printful, seriously you wont regret it and waste so much time!!

CMT Warrior
Ireland
2 months using the app
Printify replied May 28, 2019

Thank you for your feedback! We are sorry to hear that you are not happy with the first experience. Regarding Gildan shirt, that's how they are from manufacturers. We can discuss to recommend the best textile and brand based on your needs. There are other brands and textiles. Regarding MyLocker order we must apology for the situation. Errors do happen around 1% of cases (that's not much different from industry average). So, you were unfortunate to have this error on the first hand, for which we are very sorry. If you want to try some other supplier, our team will help you to select one based on your requirements for textile, print quality and price. Also, we plan to have Australian supplier very soon – faster delivery to your customers. If you read Printful reviews, you'll see that they do have errors too and prices higher than Printify.

October 3, 2017

I ordered my samples over a month ago and still haven't received them. I will be discontinuing my business with them.

Keeks Cruz
Canada
2 months using the app