Reviews (7,370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its cost-effective model that only charges upon sales, ideal for minimizing risk. It offers a wide product range, high-quality items, and user-friendly design tools with seamless Shopify integration. The responsive customer support and reliable fulfillment through multiple providers enhance customer satisfaction. Additional features like AI-assisted product descriptions and a mockup generator boost productivity and focus on creativity.
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There is no way to contact any one on the phone. They screwed up, and my package is lost. I ordered my products by ArtGun, one of there printers. No number for Artgun or Printify. Printful, another printer on demand has phone support. Looks like I'll be going to them!!!!!! If they ever find my package I will update you.
I just launched our label and chose Printify to be the provider of our products. They offer a wide array of printing options and sleeve printing is not found at most printers. My first few orders came messed up, my customers order also came messed up. They have amazing customer support and want to make it right, however they do not handle any of the work. They farm it out, and the companies that handle the actual work can really screw up. When 5 items out of 6 cannot be handled correctly the first time, or the second, then be warned if your companies brand relies on successful customer satisfaction everytime. These guys do not even come close. When you desl with a middle man to get you work at a second middle man, then you loose the ability to control the content and quality of the work.
Recently opened my store and made the first order as a test. I ordered 4 items, out of the four, I only received 1 item even though it says that they had delivered all. Had I not caught this early on, this would have messed up the integrity of my shop/company. Will never do business with them again.
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
Have had only issues with Printify so far. Printful platform is so much better. Highly recommend them. DO NOT USE PRINTIFY!
We are sorry to hear about your experience with us. We can see that you've only had a few orders with us that were placed 2 days ago and they are in pre-transit or in production. We always aim to keep our merchants happy, this is why one of our ,managers will be in touch with you within the next 24 hours. Thank you
I made a test order for my first serious client in the end of November. It's 20th of December and I still did not get my order. Customer support is not responding.. Probably will not get an order until Christmas.
Not sure what your future plans are, but with such service today you can loose millions of potential revenue in the future. The part of it, you just probably did.
We are very sorry about the delayed order. Our print providers have been very busy due to the high amount of sales, nevertheless, we want to make it up to you. Therefore, one of our agents will get back to you within the next 24 hours.
Printify does not allow sellers to leave a rating and a review of the products on their platform. I wasted money sampling Printify tshirts, only to find that each was of very poor quality. It would have saved time and money if there were reviews of products in their catalog, but per their tech support: "Unfortunately, we do not offer the option to leave a review for the products in our Catalog".
I don't recommend Printify - at the moment their t-shirt product quality is just not good, and there is no way to see ratings or reviews of the other products in their catalog, so I have to assume they are also poor quality and a waste of money and time.
We sincerely apologize for the disappointment you've experienced with the products received 😔. Providing high-quality products and ensuring customer satisfaction are of utmost importance to us. We're actively working on enhancing our feedback process for products, which we believe will lead to a better experience for our users in the future. 🚀
In the meantime, we'd like to make this right for you. Please don't hesitate to reach out to our Merchant Support team with some photos of the affected items. We will promptly investigate the issue with the relevant teams and print provider. You can choose either a refund or a replacement for the affected items based on your preference.
Rest assured, we're committed to resolving this matter promptly and ensuring your satisfaction. We'll be reaching out to you shortly to assist further 🤝.
I went through all the steps, or so I thought. Then I get an email template I can send out to announce when my store is going to open. What? I thought my store was already open. So frustrating. Why wouldn't I want my store open. That is the whole point, isn't it?
I think I just found out Printify and Shopify are connected companys? Well, I guess it doesn't matter, but I did not see that disclosed anywhere.
My product looks terrible and it was a simple message shirt, Very difficult to produce. I wouldn't buy it.
Thank you for the feedback, however, Printify and Shopify are not connected companies. Printify is a Print-on-demand platform that supports the automatic integration with Shopify and only supports product publishing to your store. If there are any technical difficulties with the Shopify website, we recommend reaching out to their support.
What regards to received products, one of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
I am unable to set up shipping rates. I have already invested on shopify and domain name and not ready yet to buy printify premium package. Plus I have yet to see it in action. I think they should allow live rates for free packages as well or at least make it easier. Customer service referred to articles and theories when I needed just basic rates for US and international customers. I am disappointed.
One of our managers has reached out to you regarding the shipping setup. We truly hope that we'll be able to remedy the situation!
An order was placed through our website May 26th. Have reached out to support 4 times within the month since and haven't heard back and the order still hasn't been shipped.
Hello,
Based on our information, the order has been already fulfilled and delivered to the customer. Your order was placed on May 26 but it was only sent to production on June 23 due to the non-received payment. If you have any other questions, do not hesitate to reach out to us at merchantsupport@printify.com
Not really happy. I received 2 samples and the logo printed is really bad! I Paid $34.84 for only 2 shirts sample. I contacted the support who kindly resent the shirts. They told me nothing is wrong with the logo itself. Today Just received and I had to pay at the post office about $15 to get it! Total about $50 for 2 Shirts with horrible quality... How people make business with Printify! I am really curious...
We are sorry to hear about misprint. As it was explained, errors sometimes happen. Since you have an international order, shipping costs are higher. Also, our Premium plan offers up to 20% lower costs.