Reviews (7,364)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its cost-effective model that only charges upon sales, ideal for minimizing risk. It offers a wide product range, high-quality items, and user-friendly design tools with seamless Shopify integration. The responsive customer support and reliable fulfillment through multiple providers enhance customer satisfaction. Additional features like AI-assisted product descriptions and a mockup generator boost productivity and focus on creativity.

February 23, 2018

An absolute horror show. If you want to lose money and ruin your reputation with your customers this is the go to place. First I had someone order a few shirts and I had Printify do the job. The customer ordered shirts with skulls on them only to wind up getting Christmas sweaters with cats on them in the mail for the holidays that we do not even carry. Nice work Printify. Now to the latest screw ...

Ddrecs
United States
Over 5 years using the app
Edited June 19, 2020

UPDATE:
The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have ...

Simplewear
United States
About 5 years using the app
Printify replied May 25, 2020

We are sorry to hear about your experience with us. Indeed, our sprint providers have been experiencing some delays due to big number of orders being redirected to them, but ...

March 4, 2020

I really wanted to use Prinitfy for my t-shirt biz because they are so cheap compared to the other POD company I was using but their quality is absolutely awful! I have had SO MANY customers complaining of prints fading after 1 wash. I do not recommend and will be deleting the app as soon as all my orders finish going through. Not willing to take the risk of ruining my business reputation for a ...

TheGamedayChic
United States
Almost 5 years using the app
Printify replied March 6, 2020

We are very sorry for your experience with us .We are regularly adding new print providers to our selection in order to improve print quality and the service overall. Despite ...

Edited January 5, 2021

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made).
-We have since removed all of our PRINTIFY supplied items on our site, ...

Hayden Harlow
United States
Over 4 years using the app
Printify replied December 13, 2020

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

November 19, 2020

This provider lacks customer service which makes it a POD to be cautious while using. There is no accountability from their partners and expect to eat costs when their partners fail to deliver. It is unfortunate because this has potential to be a solid POD service if they can learn to meet customer service needs and respond timely to issues as they arise like their competitors. There are other ...

HelenofThreads
United States
Over 4 years using the app
Printify replied November 20, 2020

Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.

Edited July 9, 2018

The absolute worst customer service. Absolutely infuriating. You will lose time and money using this app. Don't make the same mistake we did.

Also, if you choose ArtGun as your shipping provider, expect it to take 2 weeks for them to deliver 1 shirt and half the time it'll come wrong or with stains on it.

Thessalonike
United States
Over 4 years using the app
March 10, 2016

this was a great app if there is no errors. I am following this app from last 5-6 months and contacted the support many times but there is lot of errors.

1) not working on google chrome perfectly
2) even if we use the "Save preferences" option the description and prices reset to default
3) the product description rich text editor is not working correctly

Posterbucket
India
Over 4 years using the app
Edited December 30, 2020

The WORST print provider ever. They have not shipped out orders from November. Their customer support team does not know what they are doing. They just send some auto-response and they charge for the service they cannot do properly. I'm working with Printify from the beginning, they were good until 2 years ago. Now they are the worst POD.

Amztee
Canada
Almost 4 years using the app
September 13, 2019

I've used this service several times now, various months apart with hopes that it would be better service but no luck. Orders stay 'in production' for up to 2 weeks, causing late orders and upset customers. The 'average order processing' for the specific printers says 2.86 days and 2.54 days but are obviously incorrect.

How can anyone run a successful business when there is no guaranteed ...

Smoochies
United States
Almost 4 years using the app
Printify replied September 13, 2019

We are very sorry to hear about your experience with us, but our team is already on this case and we will do everything we can to make things right for you. We will get back ...

February 7, 2022

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. ...

Collage and Wood
United States
Over 3 years using the app
Printify replied February 8, 2022

We're very sorry to hear about your experience! I'd like to assure you that we never charge our merchants if the issue has been on our or our Print Provider's side, the ...