Printify: Print on Demand

An absolute horror show. If you want to lose money and ruin your reputation with your customers this is the go to place. First I had someone order a few shirts and I had Printify do the job. The customer ordered shirts with skulls on them only to wind up getting Christmas sweaters with cats on them in the mail for the holidays that we do not even carry. Nice work Printify. Now to the latest screw up -Customer orders six shirts, I place the order through Prinify and they say the design is not centered when it clearly is as they have already printed the shirt in the past. I responded within an hour and told them they were wrong and to go ahead and print it and I have been ignored for 3 days now with an angry customer wanting a refund, more lost money and more lost customers. Do yourself a favor and use anyone but this company, What a joke!

UPDATE:
The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have generally been really understanding. The problem is there is NO PROGRESS. The same problems that were happening a month and a half ago, are still happening. HIRE MORE CUSTOMER SERVICE REPS, THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS!!!
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ORIGINAL REVIEW:
With the Covid-19 crisis, I understand that there will be some speed bumps. However, it has become the most frustrating experience trying to get in contact with customer service. On top of that, I have had products changed by their system that I have had to go back and recreate on my own. I've had items in multiple orders cancelled and have had to recreate orders. When I try to reach out to them about these problems? No response. It has been an absolute disaster the last week and they have caused me hours in unnecessary work to keep my shop running smoothly. On top of it, when they make mistakes, they always say that they can't fix them. I will more than likely be changing POD providers.

I really wanted to use Prinitfy for my t-shirt biz because they are so cheap compared to the other POD company I was using but their quality is absolutely awful! I have had SO MANY customers complaining of prints fading after 1 wash. I do not recommend and will be deleting the app as soon as all my orders finish going through. Not willing to take the risk of ruining my business reputation for a few extra bucks in my pocket. Until they get better suppliers, I will not be printing with them again.

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made).
-We have since removed all of our PRINTIFY supplied items on our site, and are actively looking for new suppliers.
-We will not be amending our review from 1 star -- because we received numerous 1 star reviews from our customers about their purchases -- which of course affects our reputation with future customers. ----
Since PRINTIFY does read these reviews, our suggestion would be: find more reliable suppliers, and work on the quality of your products, but also your customer service and customer interface on your site, so problem solving isn't so difficult. If i could give them a negative star review, I would. Over the past year or so, we've had problems with 1 of every 2 orders placed with them. We even upgraded to Printify Premium a few months back to see if that helped... and the customer service actually got worse. ++Shipped partial orders, and claimed they were complete (check)
++Misleading product descriptions (check)
++Poor quality products/printing- totes & pouches (check)
++Shipment labels generated (to stay within stated printing timelines), but products were not handed over to shipping carries for DAYS (check)
++Average time to get a reply from Customer service (2-3 days). I've emailed them so many times, I feel i know each of the staff... Otto is the most responsive, he replies 24 hours later typically. Excuses and lies - an "passing the buck" to their providers seems standard. Final straw, after days of waiting for a problem ticket reply, was is getting an email saying that the TRACKING system from USPS is not accurate, but the 'items' are their way and they're "sorry for any inconvenience." Sorry doesn't cut it, and neither does blaming COVID for delays, its been 9 months, and we're all dealing with covid with our own businesses, which is why its important to be transparent with your customers and provide accurate and honest timelines and details, so everyone knows exactly what to expect. Do yourself a favor, (and avoid 1 star reviews from your customers for you, as well)... find a different company for POD.

This provider lacks customer service which makes it a POD to be cautious while using. There is no accountability from their partners and expect to eat costs when their partners fail to deliver. It is unfortunate because this has potential to be a solid POD service if they can learn to meet customer service needs and respond timely to issues as they arise like their competitors. There are other options in this space that better suit my needs.

The absolute worst customer service. Absolutely infuriating. You will lose time and money using this app. Don't make the same mistake we did.

Also, if you choose ArtGun as your shipping provider, expect it to take 2 weeks for them to deliver 1 shirt and half the time it'll come wrong or with stains on it.

this was a great app if there is no errors. I am following this app from last 5-6 months and contacted the support many times but there is lot of errors.

1) not working on google chrome perfectly
2) even if we use the "Save preferences" option the description and prices reset to default
3) the product description rich text editor is not working correctly

The WORST print provider ever. They have not shipped out orders from November. Their customer support team does not know what they are doing. They just send some auto-response and they charge for the service they cannot do properly. I'm working with Printify from the beginning, they were good until 2 years ago. Now they are the worst POD.

I've used this service several times now, various months apart with hopes that it would be better service but no luck. Orders stay 'in production' for up to 2 weeks, causing late orders and upset customers. The 'average order processing' for the specific printers says 2.86 days and 2.54 days but are obviously incorrect.

How can anyone run a successful business when there is no guaranteed processing time for their orders? I currently still have two orders that were sent to production on Sept 3, and today is the 13th and they have yet to ship, and the customers are understandably upset. (I had multiple other orders marked shipped after a week, 10 days, etc.) Other Shopify DTG printing services offer a fairly reliable 4-5 business day turnaround time.

So frustrated and disappointed.

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.