Printify: Print on Demand

What used to be one of my favorite POD apps on Shopify can no longer deliver. Orders are held in production for 2 weeks plus, when orders are fulfilled they are shipped blank. When questioned about my order time it took customer service 3 days to return my email. I can no longer trust that I will be receiving a quality product in a short amount of time. This all started well before COVID. Moving on.

Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...

I am so DONE with Printify. Every time I go to place an order the products are out of stock. My store offers t-shirts ONLY from them. Variants are constantly out of stock for every every single shirt and the order is denied until I have to go fix it manually... They can't plan to keep product in stock??? This is supposed to be print on demand so that I don't have to babysit EVERY SINGLE ORDER. Printify is awful. Support for Printify is EMBARASSINGLY bad. They don't understand issues very well because I believe they hired mostly non-native english speakers that are operating from cut and paste scripts. Instead of fixing issues they tell you to recreate the product all over again using one of the many different confusing print providers that will offer different brand t-shirts with different color options. If you want to offer a consistent base of products in multiple colorways - you are just screwed, but that won't stop them from trying to convince you that their "order routing" feature works. It does not... not even close. Also, the product image thumbnail generator for Printify adds a silly amount of empty space around t-shirt thumbnails making them look ridiculous. They haven't fixed this or offered a solution for years. I have had complaints from customers and even had test orders come with very poor quality due to insufficient ink applied to the shirt and the color matching is a total crapshoot. It depends on the print provider. Not all of Printify's print providers are consistent. Some will do a horrible job matching colors, and others will do a horrible job applying enough ink. Again, when they ask you to recreate a product... You have to redefine every attribute... pricing, titles, description, size chart, it will overwrite your thumbnail images... It is so tedious. Save yourself the hassle! The low prices at Printify are low FOR A REASON.
Save yourself time and effort and just pick a different solution for your print on demand needs. Your time is valuable, and if you go with Printify you will spend hours and hours micromanaging your products because their site doesn't work in a sensible way. I have mentioned these problems to their support team over and over through the course of many years and I have never gotten help that resolved these issues. They don't actually care.

This app is continuing to ruin my business. * 3week + orders backlog. * System duplicating products in orders and charging me (customer support says it's my fault).
* System does not recognize out of stock items. 20+ manufacturers for item, have fun trying one by one hoping they will have it in stock (1 try = 1 day).
* Once system changes manufacturer they will missplace your print without letting you know and send it to customer. Guess what, its your fault too.
* Customer support is worthless and many more... Only way to get help is to leave bad review. Give me dedicated customer support agent so I can fulfill my backlog caused by printify, I will delete this review and move on somewhere else. If not I will update this review everyday so its on top

It's very apparent that your company over charges for shipping. I use other print houses and for bigger orders with heavier garments, I pay 3x's less for shipping from further away. Your discount offerings are a joke. Your discounts don't start until you spend around $1,000 and you only get a discount on the shipping to make it to the correct amount one should be paying, so there is no real discount happening at all. Your company would get much more of my business if you weren't trying to overcharge for shipping. I spend $5,000+ a month on orders from other companies regularly, but spend less than $500 on your company a month due to your unwillingness to offer any real help to your customers who buy in bulk for their brick and mortar stores. Do better by your customers

This is the worst experience I have ever had with a company. I've only been using them for less than two months and I have had issues about a dozen times. The app broke once, orders have been in production over 22 days, one printer ran out of my shirts without updating the inventory, allowing orders to be placed and then stuck in production with them for weeks causing a huge nightmare with my customers, I've had brands of shirts I don't even carry shipped to customers, wrong sizes sent out, I ordered samples for myself to see the product I was selling and they sent me three bad samples in a row (my designs were printed crooked and off-center three times in a row!), I can't even begin to elaborate on all of the screw ups, headaches and embarrassments I've experienced with this company. Do not use them if you have a choice!

AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.

Printify is terrible. Do not use this company if you want to run a successful POD . They have not responded to their mistake on a print job. Ink was on the front of my client’s shirt. Designs fade as well after 1 washing.

Abysmal. Avoid. Overpriced. And really poor customer service.

The app was not able to transfer, the products I created for so long, from my old store to my 2nd new store. We do not use the old website anymore and I was told I have to wait for a new order to come in on the old website, im order to migrate the products to my new website. No new orders will be coming in because we don't use that website anymore. I'm forced to recreate the products again from scratch. I'll be using a new app.