Reviews (7,364)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its cost-effective model that only charges upon sales, ideal for minimizing risk. It offers a wide product range, high-quality items, and user-friendly design tools with seamless Shopify integration. The responsive customer support and reliable fulfillment through multiple providers enhance customer satisfaction. Additional features like AI-assisted product descriptions and a mockup generator boost productivity and focus on creativity.

July 30, 2021

As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a ...

T-Shirt Unique Depot
United States
11 months using the app
Printify replied August 2, 2021

Thank you for your feedback, and we're sorry to hear about your experience with our Support team!
One of our managers will be reaching out to you regarding the mentioned ...

Edited June 13, 2020

Over 100 of our orders will be fulfilled in 12-29 business days (it changed from 10-18 business days over night) but 99% of them we can't cancel because after 1-2 days the status switches from "unfulfilled to "in progress". This is terrible, even Printful gave us more days to cancel our orders. My customers are starting to complain and if we get too many refund requests Paypal will close our ...

Thin Red Line Shop
Slovakia
10 months using the app
Printify replied June 12, 2020

Sorry to hear about that. Some of our print providers are experiencing delays but once the order was sent to production, it may be hard to cancel it. Nevertheless, we want to ...

March 16, 2019

It is not the best user interface and it is confusing to have to sync its products. I think this is very time consuming. I am in Europe and have my customer group there and my customers are not happy when they order a T-shirt and it goes about 30 days before they get it, even though I have designed a T-shirt in the EU.
But they are good at answering and helping.

inuk Design
Greenland
10 months using the app
Printify replied March 16, 2019

Hi! Thanks for your feedback! However, really many merchants appreciate exactly the ease of use and interface of the Printify platform. We would be very glad to hear your ...

Edited April 28, 2020

Apr. 2020 (updated review) 2 STARS

Printify needs more USA production partners. When something goes wrong, there are essentially 3 partners in the USA total to juggle your order, or just have it cancelled after waiting almost a month.

I can't run a growing business like this. Use printify if you are a startup and want cheaper pricing and a hit and miss on quality. If you have more than a few ...

Ella's Canvas
United States
10 months using the app
Printify replied September 13, 2019

Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long- ...

Edited April 5, 2023

Unfortunately - I have to modify my review again. After complaining I really had a nice contact with the customer service. It looked ( I was told) the shipping method had been changed and would only take about 3 days. But those were only words... shipments from Germany are still done in the less eco friendly way you can imagine - by plane (< 200 km drive) by the French Poste (package from ...

Tribes & Miracles
Netherlands
9 months using the app
Printify replied January 13, 2023

Thank you for taking the time to share your experience with us. We are delighted to inform you that our shipping team has worked diligently with the print provider to address ...

January 13, 2019

Higher priced then most print on demand apps, and also orders take about 4-5 weeks and customers don’t want to wait weeks for their products.

Ranger Candy Coffee
United States
8 months using the app
November 20, 2017

The technical portion of the app is great and the developer should be very proud of the interface. Well done!

My issues is with customer service and quality control. Printify is a middleman between printers and merchants. While having a proxy to multiple printers can have its advantages, the downfall is with quality control and delays when there is an issue.

I have had a quality failure rate ...

Btb20
United States
7 months using the app
February 10, 2023

just started using it for my drop shipping shirts, it is easy, but there is always a problem. my shirts never come out right, and the white shirts that i designed and got made from them ended up being dirty, and yellow. i dont recommended using for shirts but for others yes.

Kaylaz Boutique
United States
7 months using the app
Printify replied February 13, 2023

Thank you for taking the time to share your experience with us. We're sorry to hear about the issues you've encountered with the shirts you received. In order to assist you ...

February 15, 2024

They charged me double every month since last may. They had access to 2 cards and used them both. When I noticed it they sent me some lame excuse. Then they sent another excuse that didnt fly either. Then they said i had 2 accounts. Why do you need 2 accounts ? That was bull too. I had 2 but I didnt add it, they screwed that up but still refused to rectify it. I kept at them then they just cut my ...

MacArthur's Merch .com
Canada
6 months using the app
Printify replied February 19, 2024

We're truly sorry to hear about your experience!

This is not the experience we want you to have with us, therefore, our support team will be in touch with you soon to learn ...

Edited April 6, 2023

After 2,5 months of many messages and false promises in the end regarding the shipment process, NOTHING changed and big radio silence.. so disappointing :-(
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shipping time within Europe is ridiculously long and makes it impossible to sell within your own country. If you complain about this, you hear nothing back. I unfortunately have to switch to Printfull. 5 working days delivery time versus ...

Sweater Wonderland
Netherlands
4 months using the app
Printify replied January 31, 2023

Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our shipping time and appreciate you bringing this to our attention. We ...