Printify: Print on Demand

Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.

Printify should be a top choice - they have the formula for a got to print on demand but are falling drastically short with quality control; 1st T shirt order the design was printed too low on the shirt - tried to notify them and get a reprint and never heard back - shortly after a order for 2 more shirts - both came back with horrible streaking - but not gonna bother because it took them about a month to get the shirts out via one of their print fullfillers - probably because of the corona virus. Some of their printers will run the print twice but some will run once - at their discretion (so that the colors don't look too washed out) so expect to see some prints streaked, some washed out, and some orders taking a long time to ship - the varying print quality is to be expected with DTG on occasion, but with printify: virtually no quality control.

As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.

Over 100 of our orders will be fulfilled in 12-29 business days (it changed from 10-18 business days over night) but 99% of them we can't cancel because after 1-2 days the status switches from "unfulfilled to "in progress". This is terrible, even Printful gave us more days to cancel our orders. My customers are starting to complain and if we get too many refund requests Paypal will close our account, then we can close our business. I understand you are impacted by covid-19 but you just can't force the shop owner after two days to wait for another 29 business days without the option to cancel. This is like a trap or something. Printify replied to my email saying they could possibly cancel these orders, I replied "go ahead" but they haven't replied back for the past 2 days again and now it's weekend... (no phone number, no chat option, only email) nope, seems like they only care about their own gains! Don't get fooled by the message below from "developer", no manager got in touch with me like they say.

It is not the best user interface and it is confusing to have to sync its products. I think this is very time consuming. I am in Europe and have my customer group there and my customers are not happy when they order a T-shirt and it goes about 30 days before they get it, even though I have designed a T-shirt in the EU.
But they are good at answering and helping.

Apr. 2020 (updated review) 2 STARS

Printify needs more USA production partners. When something goes wrong, there are essentially 3 partners in the USA total to juggle your order, or just have it cancelled after waiting almost a month.

I can't run a growing business like this. Use printify if you are a startup and want cheaper pricing and a hit and miss on quality. If you have more than a few orders per day, you may have to go through the 3rd party nightmare printify has become, being told day after day, week after week, your tee is going to be made, only to have it even more late or cancelled.

I have proven to printify how I can get any color within a day or so for any order. Yet their production partners can't get it for weeks!?

If printify adds 5 to 10 more production partners in the USA, I'll come back. Otherwise I feel forced, after sending them thousands of orders per month, to find another solution as I am finding 95% of my negative reviews come from PRINTIFY orders vs the orders I do locally with the plentiful printing companies for both DTG and SCREEN.

PRINTIFY knows what they need to do, I've given them a year of thousands of orders per month, and although COVID-19 hasn't helped, it makes it 100 times worse as I realized they don't have enough production partners to help offset issues.

Their software is improving, but i can't tell you how many times I've told them their support ticket system is the worse by far. They have amazing support team, but the way it's setup is very counter intuitive, disconnected from any flow to the orders involved.

PROS
Affordable. Cool setup. Awesome backup process if one partners fails your order, another can cover (if it exists). Awesome staff. Forward thinking CEO and company.

CONS
Affordable (quality issues). Backup process (literally your business is in the hands of two large-ish companies and one smaller one, so if they fail, you are doomed). Awesome staff (who will just give you the same answer again and again). Ticket system is very frustrating as it's not connected to orders, you can't search tickets (unless you are tech savvy and know how to search your own emails), orders are not linked to tickets, but it's all copy and paste manual work.

Jan. 2020. (updated review) 3 STARS

Printify is pushing for being the best. I appreciate their efforts. Biggest problem is knowing if your order will actually be fulfilled on whatever colors the POD vendors run out of. There is NO WAY so far to tell what will be out of stock.

PRINTIFY knows what they need to fix, we'll see how they do this year.

Printify is worth your time and money, but do not depend on them if you have higher numbers of orders and they end up telling you their print partner ran out of stock and CANCELLED (did you read that? Cancelled) your orders after waiting for two entire weeks. Very unprofessional, must be changed.

Printify is the best POD 3rd party software out there for the price. Printful is better, but you'll spend thousands more with them. I'm using a mix of both now, per Printify not being able to fix the issues of stock shortages and orders sometimes an entire MONTH with no update, status, or anything, until we get an angry customer.

POD SHOUD be auto fulfilment, but so far, I'm spending more time than needed to figure out which orders Printify and their production partners just simply put off for good.

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Oct. 28 2019 (updated review)

See my initial hopeful, thorough reviews below this one.

Printify uses production partners and shows an average production time for each production partner. This production time is not accurate. Sometimes off by weeks!

We have seen maybe 85% of our orders shipped within 7 days or less. But good luck with the other 15%. If we had not been spending (wasting is a better word) so much time reaching out to PRINTIFY through their very useless ticketing system (see review below) who then reaches out to the printing partner, again and again, we would have not even known why in the world, some orders were 20 to 24 days late and counting!

We got the same answer again and again from printify staff. Stock shortage. Will reach out to partner.

I did tests myself and found the same colors were in stock, readily available and we had it shipped to us and out to customers within 3 business days, whereas we are still waiting for a week and a half and nothing has moved on hundreds of our orders - suggesting other issues outside stock shortage.

The holiday is here already, and now Printify is refusing to refund us for these super late orders, they promised us their printing production partner would have out in time for the holiday.

Unprofessional. Damage control is no fun. The brand image hurt. Customers disappointed and infuriated.

I hope this will get PRINTIFY's attention. If they resolve these orders with full refunds, I'll remove this review and keep it removed unless PRINTIFY continues to show they are unwilling to help us for bringing thousands of monthly orders through their app. when they promise something and their printing partner fails us repeatedly.

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Oct. 2019. (updated review)

With a few thousands of orders now pushed through PRINTIFY app, I can now see where they shine and fail. I write this so others know what to expect and not expect and beware of as well as enjoy. I'm downgrading my review from a 5 star down to a 3 star, hopefully, to raise it up again when some key issues are fixed ASAP, if not I'll downgrade in a few months to a 2 star - as these issues can literally break your brand reputation and customer trust.

I hope to update this review as I go forward to give PRINTIFY and their PARTNERS a chance to wow us.

PROS:

- CUSTOMER SERVICES:
Printify staff isn't in some remote garage. They are a legit company, who cares about your experience using their platform and production partners.

- TICKET SYSTEM:
Also a HUGE CON, but the pro side of their ticket system is it is more than just a couple of people - and they do respond to every issue.

- UI (user interface):
Although it is lacking in functionality, their interface is not clunky or difficult, but fluidly designed (this coming from a UI designer for a decade himself)

- POTENTIAL FULFILMENT TIME:
This is huge for us, and what attracted us to PRINTIFY amongst other things. This also has a HUGE CON i explain below until PRINTIFY enahnces their app.

- POST PRODUCTION ISSUES
They have a smooth "submit issue" link you can use, setup beautifully for any post shipmpent and production issue. This is awesome, but boy oh boy do they need to tie it to the details page of an order ID.

CONS:

- LOCATION & TIMEZONE:
Although staffed well, it could be a con that the company is in Europe. Time zone conflicts are an issue. This can also be a potential PRO, in that you almost have a 24 hour business - but you have to time things right and it looks like they have staff to cover the off hours you are awake and they are asleep (depending on where you live & where print partner is located, I'm in Utah, USA).

- TICKET SYSTEM:
This is a huge con. When you have an issue with an order, you have NO WAY OF KNOWING what is going on with your order and the POD parter making it, as there is no notes tied to any order details. You have to manually go find whoever responded to you, (there is absolutely no search function with tickets, a HUGE TIME WASTER). We have had multiple orders now, go for over 20 freaking (yes, I said freaking) days, without a single reason as to why, only to find out on some orders, after another 4 days passes, that there was a stock issue????

PRINTIFY must change their ticket system to tie with orders, otherwise it's just a huge waste of time for customers, POD partners, and esp. printify, as numerous tickets have to be submitted so as to not lose time trying to find the last response, by manually scrolling and guessing which rep answered you.

- ORDER ISSUES:
To tie in with the ticket system issues, if you have an issue with a live order (not shipped yet), and even if that issues is resolved and the order finally shipped, there is no notes on the order details, and the tracking info is never updated to the order details page, so the only way to figure out what happened to that order and get tracking is to search your email, to find that order and tracking, as good luck searching for tickets, it's impossible, you have scroll and guess who it was that resolved the issue.

- STOCK ISSUES
There is absolutely NO WAY to know if the colors available with some POD partners are in stock or not. You will find out mind you, but this will be 20+ days after the order was submitted, with an update you had to ask for, that something was out of stock.

- REPORTS and STATS
Printify has Zero information with a paid subscription to let us know how we are doing. We have no idea using PRINTIFY:
1. How many tees we have sold?
2. Avg. ship time with each POD partner?
3. Our avg. cost per unit for each POD partner?
4. Actual total costs, showing both shipping and POD costs?
5. stats for the day, week, month, previous 90 days?
6. actual savings we are getting for the volume we are brining. They talk about it on their site, but I have no idea at the end of the day or month, what I'm spending and discounts or savings I'm receiving through using PRINTIFY and pushing my business through their app.

SUMMARY:
I love what I'm seeing with PRINTIFY. I love the innovative feel I've gotten as I've tried to figure out how PRINTIFY company works in our behalf. They have a great staff, team, and seem to be pushing for new updates quickly (a must or they will lose our business not because we leave, but because their system is not helping with the most important, shouldn't be this hard, order issues).

I'd give them a 2 star at this point, just for the sake of the headaches of their ticket system and having ZERO updates by them on orders that have sat for 24 days, when I've asked for updates a few times on those orders. Printify is a middle man, that does well, but to have to wait 20+ days on some orders without updates, when a simple phone call to the POD partner could have solved it, screams for PRINTIFY to improve their ticket system so we can communicate, see, and easily access all notes on the order details page, rather than the nightmare it is right now.

IMPROVEMENT SUGGESTIONS:

- PRINTIFY must update their ticket system so that it integrates smoothly with the order details page. Connect all notes to the details page.

- PRINTIFY needs to have a way for customers to communicate with the POD partners, through the order details notes area.

- PRINTIFY must kill this difficult manual scrolling and guessing game with their ticket system, to try and find what a rep said about some orders, because the notes are nowhere on the order details page itself, but lost somewhere in the completely separate support ticket chat / systems.

- PRINTIFY must integrate a stock update functionality. You have no clue if the colors you have are in stock. PRINTFUL has a way to choose a backup solution where stock is low, and they actually let you know what's out of stock, discontinued, etc.

- REPORTING
We need to see what's going on, how many sales with each POD, total costs of shipping (nowhere does it show you this that I can find) and reporting on fulfilment time averages, number of tees sold, colors, etc. Make me believe I need PRINTIFY as a middle man, by providing me the data that will make me never leave PRINTIFY for. Why am I paying a monthly fee and who knows what other fees, for ZERO stats, data, and insights to what we are bringing through PRITNIFY app.

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Sept 2019. 4 STARS

I'm coming at Printify after years of using other apps. There is a reason I'm switching to Printify, and will update my review as time goes by. Printify's UI (user interface) is hands down super fluid, user-friendly, and amazing compared to the others I've used.

I absolutely am finding a safe place with their app, coming from the failed experiences of other apps, costing our graphic apparel business thousands and potential tens of thousands of lost customers due to inconsistency, bugs, software issues, and lack of quality control and ownership of problems.

So far so good. Choose your partner wisely on this app, and you will be happy.

will update in a month or so. But as of yet, this app and company has done it right, and our business looks and flows more smoothly since transitioning over to Printify from other POD apps.

Unfortunately - I have to modify my review again. After complaining I really had a nice contact with the customer service. It looked ( I was told) the shipping method had been changed and would only take about 3 days. But those were only words... shipments from Germany are still done in the less eco friendly way you can imagine - by plane (< 200 km drive) by the French Poste (package from Germany => Holland).. time consuming. Customer Service told me 21th March to come back to me a.s.a.p... it's now 5th April. So far for close monitoring...Also the packages are not offered at the door of the customer, in stead they go straight to a service point, while the system displays it has been offered at the door. 100% NOT true... because of my doubts I ran a test with a package to my sister... The worst is - the buyer doesn't receive any notification where the package has been delivered!!! If you complain on the chat the answer is: please contact the local post office service point, but which one is a miracle???

Next week one of my sweaters will be in a national television show with over 1 million viewers - I worked really hard to realize that.. I hope to make a lot of sales, but where possible (depending on the ordered colors) it will probably be better to re direct to Printful. Unbelievable Printify doesn't see this! So frustrating...The quality of the app , the sweaters and the prints is great, but the shipment process spoils everything.

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I wanted to update my previous review and sincerely give a 5 star rating for the way Printify (especially Ariel) handled my complaint. In just a few weeks the shipment proces. In just a few weeks, the shipping method was changed to a more environmentally conscious and faster process. Thank you Printify and thank you Ariel! By the way, I do hope that this fine trend will spread to all European providers that deliver within the EU....
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I am situated in the Netherlands. The closest printer is in Germany - a max. 3 hours car drive. I truly love the Printify app, but it seems they are responsible for the transport process. If you order directly at the printer they use a (road) transport service with delivers within 1-2 days within the Netherlands (2 small road trips). However, the orders placed by Printify follow this route:
- a road trip from the German printer to a French airport
- a flight from France to the Netherlands
- a drive from the airport to a distribution center
- a drive from the distribution center to the end user
The whole point of choosing a local printer is to save: time, money and the environment. Now 1 simple sweater delivery takes up to 15 days (above the production time), an augmented CO2 emission and most probably it won't be very cheap.
I only started to work with the app, but selling within my own country (the Netherlands) seems impossible this way.

Higher priced then most print on demand apps, and also orders take about 4-5 weeks and customers don’t want to wait weeks for their products.

The technical portion of the app is great and the developer should be very proud of the interface. Well done!

My issues is with customer service and quality control. Printify is a middleman between printers and merchants. While having a proxy to multiple printers can have its advantages, the downfall is with quality control and delays when there is an issue.

I have had a quality failure rate around 20% with the prints thus far. One customer received a blank shirt with no print. How embarrassing is that? Then not having a direct line to the printer to correct the issue and expedite a resolution compounded the issue. A customer in this situation is angry and does not want to wait days for two levels of bureaucracy to approve a reprint. Then wait an additional 4 days for the print, and an additional 4-5 days for shipping.

Finally, the shipping charges are completely out of alignment with industry norms. $4 for shipping the first product when the vendor is paying no more than $2.60 for a single shirt. Then tacking on $2 for each additional shirt. This is highway robbery. If one orders 5 shirts, the shipping charge is $12. The vendor isn't spending half of that.

The technology is great, but the application of the technology is pretty darn poor. You can't build a brand on top of Printify. If you are serious about being in this industry, find a printer that you can rely on who is just as maniacal about customer service as you are.

just started using it for my drop shipping shirts, it is easy, but there is always a problem. my shirts never come out right, and the white shirts that i designed and got made from them ended up being dirty, and yellow. i dont recommended using for shirts but for others yes.