Reviews (7,051)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and high-quality product range. They value the efficient order fulfillment, exceptional print quality, and diverse customizable products including apparel and home decor. The reliable customer support, useful design tools, and educational resources are also appreciated. Additionally, its global reach and local production options are noted for enhancing delivery times and customer service. Transparent pricing and shipping details help merchants manage costs effectively.

January 20, 2016

Has a few hiccups now and then. Like all of our products and photos disappeared for 24hrs. They resolved the problem the next day. Overall, good quality. We have not had any orders yet. So I cannot

Blue Collars And Lace
United States
About 1 month using the app
Edited October 30, 2020

I've ordered samples and got scammed by the delivery service. It arrived at the parcel which is located 2 hours drive from me. They never delivered the package but they lied about that they've tried to send it (I was home the entire day they said they delivered it). I'm not going to drive 2 hours because the delivery company doesn't do its job!!! Printify support is super slow in replying to my issue didn't even help me at all. NO REFUNDS! They didn't even try to contact the delivery to help and just tell me to drive there and get it. PS: The delivery service they use is not reachable through phone (very sketchy!)

Qutiefly
Netherlands
2 months using the app
Printify replied November 2, 2020

Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.

June 17, 2017

Excellent app and great manufacturers. I only wish they had the technology part of me being able to implement on my store a widget for my customers to design themselve their Tshirt or any product. Apart from that, it s great!

Forelo
United Kingdom
About 1 month using the app
March 18, 2024

Printify ist einfach und intuitiv in der Bedienung, bietet eine Menge Optionen und einen Kundensupport, der tatsächlich schnell verfügbar ist und kompetente Hilfestellung bietet. Ich arbeitete gern mit Printiy und kann es empfehlen.

Divine DeSein
Germany
About 1 hour using the app
Printify replied March 19, 2024

Delighted to hear that you find our platform easy to use and enjoy the service provided by our support team.

Thank you for your review! 😊

Edited October 23, 2020

if i could give this company negative stars i would. Absolute worst POD provider. No support whatsoever, no protection for buyers, monthy fee is a sham as we were suppose to receive discounted shipping rates however they increased 20% , 10 items still in transit after 6 weeks, 2 still in transit 60 days after being sent.. DO NOT USE THIS COMPANY UPDATE: i believe you do charge for your services by way of premium subscription..... Nevertheless I look forward to hearing from someone

cannacocoartistry
Australia
2 months using the app
Printify replied October 23, 2020

Thank you for feedback! We do not charge anything for our services, nevertheless to solve this situation, our support manager will contact you within 24 hours.

March 23, 2019

I stared creating my products and I need to say that is really easy to do. I like it so far. Thank You!

Ur Easy Way Shop
United States
2 days using the app
January 24, 2021

I used this app to print and fulfill the shirts and sweatshirts in my store. About 70% of the time, the vendors and Printify deliver as expected. The other 30% has very negatively impacted my brand. My customers have received the wrong shirts, shirts that are not even available in my store, poor printing where the print areas are stuck together, and extreme delays that are not related to COVID - we're talking 15-19 business days when the printify platform says 3-5 business days. I had a product quality issue where I sold 35 pairs of leggings, and 65% of the customers asked to return them because of fit. The Merchant contact suggested to me on multiple occasions that it was the body shape of my customers that was the issue, not the construction of the pants. It turns out there was a defect in the material... but I had to speak to the actual manufacturer on my own, separate from Printify, to figure that out and find a true resolution. Ultimately, it is challenging to change my fulfillment model now that it is integrated into my store, so I am still a customer. I hope another organization with a similar network makeup but better service and a US base shows up. I will gladly move my business away from this platform. I would NOT recommend it.

MochaPrescribed™ Apparel
United States
2 months using the app
Printify replied January 25, 2021

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

April 25, 2018

STAY AWAY from
Printify unless you want to waste your time and screw over your customers.

Ordered SAMPLES from Printify. First order came 12 days late and smelled horribly of fumes. I was concerned about the delay, but figured to give them a second try.

Ordered a SECOND batch of samples, this time from two suppliers (the same as before an a new one). Suppliers A product arrived in time, but I wanted to throw up upon opening the bag the fumes were so bad. Washed the shirt inside out, and the design pealed right off. Told Prinity, replaces arrived about a week later. No fumes, but definitely not as high a quality print either.

The second printer “had to replace their machinery” and the order would be over 14 days late. When it arrived, a wrong item in the wrong color was sent. Still waiting to hear back from Printify on when this can be rectified, but 30 days after my second order of SAMPLES, I still have useless products that have not been fulfilled correctly.

In general their support has been good, but it’s clear emails are being answered in a queue. Twice, I’ve had quick responses from employees who have CLEARLY not read the above comments.

In terms of an app - their interface can’t be beat. I get that there are growing pains, and as a company, they seem to be trying to address them.

But if you care about your customers, you need to stay away for at LEAST six months. Give them time to figure out which of their suppliers can actually meet the need - before YOU ruin YOUR reputation with constant complains and returns.

Warrior Women Society
United States
2 months using the app
August 21, 2020

The app could be a little more stream line but i love it

Kvngsmenclothing
United States
About 1 month using the app
Printify replied August 21, 2020

Great to hear that you are enjoying our app! We will make sure to note down your feedback for future improvements. Best of luck with your sales!

June 15, 2017

Easy To use, much better than the other apps.

Futtraks
United States
About 1 month using the app