Reviews (7,369)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its cost-effective model that only charges upon sales, ideal for minimizing risk. It offers a wide product range, high-quality items, and user-friendly design tools with seamless Shopify integration. The responsive customer support and reliable fulfillment through multiple providers enhance customer satisfaction. Additional features like AI-assisted product descriptions and a mockup generator boost productivity and focus on creativity.

June 8, 2020

We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?

ReconJacks Apparel
United States
Over 2 years using the app
Printify replied June 9, 2020

Thank you for your feedback. Our print providers have been experiencing delays caused by the health crisis, however, we are working hard on reducing those delays as much as ...

June 29, 2021

I love Printify products and prints but to be located in Europe doesn’t seem to be the best match with Printify. It applies higher shipment costs and longer waiting times for some products that are only produced in the States. That automatically makes those products unsaleable in Europe

arthugz
Austria
Over 2 years using the app
Printify replied July 1, 2021

We appreciate your review, and would like to make sure we note down your feedback for future improvements.
One of our managers has reached out to you in order to find out ...

Edited April 10, 2019

I use this App to fulfill my clothing items in my shop. Would be nice if you could easily get in contact with someone at the company but I have not had any luck in that. (phone) Also some of the shirts come in looking really bad if they are on light color tees. DTG does not work for light colors but they don't seem to care lol....

CarDrugs.com
United States
About 2 years using the app
Printify replied April 18, 2019

Hi! Thanks for your feedback! Unfortunately, we can't support you via phone, but our chat and messaging is available 24/7 and response time is as short as 30min. Please talk ...

May 1, 2020

The app is good, it’s no better or worse than the others. Where it’s let down is the little things. The range is exactly the same as everywhere (so no need for me to switch from Printful fully) And also there’s no option for company branding labels/packaging etc. That’s a big one for me.

Delight Klothing
United Kingdom
About 2 years using the app
Printify replied May 5, 2020

Thank you for your feedback, we truly appreciate it. Currently, we do not offer custom labelling/packaging options, but we are working on it and hopefully will add it in the ...

October 7, 2020

I have mixed feelings regarding this app as of now. I think one of the main keys is learning how to use them. Recently customer service hasn't been responsive and that's never good. I've reached out 4 times regarding a product from T shirt and Sons and still haven't received an answer. Please pay attention to Shipping cost as it will burn your profits if you're not aware. It can be very ...

FaithFamilyBusiness
United States
About 2 years using the app
Printify replied October 8, 2020

Thank you for the feedback! Sorry to hear about your experience - one of our managers will contact you within 24 hours to solve this matter as smoothly as possible!

May 4, 2020

The app is good, however I've had HELL with the printing providers they have been using during this Coronavirus Pandemic. Unfortunately it's out of their control like everything else right now & they have done their part and covered the cost of a replacement but the print provider keeps sending the wrong one. At this point, I'm not sure who is messing up - if it's the print provider or Printify. ...

Grace Designs
United States
Almost 2 years using the app
Printify replied May 5, 2020

We are sorry for the inconvenience created. In these uncertain times, our print providers are experiencing order overloads, therefore, some errors may happen. Nevertheless, ...

September 12, 2017

Great so far, easy to maneuver thru sight. Will update later after further review.

Fly Melanin
United States
Almost 2 years using the app
Edited August 1, 2019

I want to thank Alice for restoring my confidence in Printify. My recommendation is to use different printers until you find one that executes your brand downstream to the customer. While i wish their vendors would properly pack and shrinkwrap garments like other POD plugins do, the variety of products is much greater through them. So my problems with Printify have been solved, just having to use ...

Golden State Revolution
United States
Over 1 year using the app
Printify replied June 27, 2019

We are sorry to hear about your experience with us. However, we want to make things right. Therefore, we are currently investigating your case and will get back to you in the ...

Edited November 7, 2020

I subscribed to this app trying to use a coupon code that was giving me a one-month free Premium Membership. After subscribing, I was not able to apply the coupon anymore because, according to a Printify employee, that code was no longer valid - I had to trust them for telling me the truth on this one, though I still have my doubts on the coupon having had expired.
When I saw the coupon was not ...

Pier 77
Canada
Over 1 year using the app
Printify replied November 5, 2020

We greatly appreciate you updating the review. The matter you brought up resulted in us adjusting our policy when it comes to the subscription fee - thank you for your ...

Edited October 14, 2020

Awesome everything... except
Customer support was amazing at first. Had issues and they'd respond so well and reasonable amount of time. Months into this I'm not able able to get support. I do get replies but no support. My current issue has been going on for a month and has put me at a next to stand still. Files toggle in design. 9/4 to 10/14 all that's happened is different people responding ...

TranceDiva
United States
Over 1 year using the app
Printify replied October 16, 2020

Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.