Printify: Print on Demand , 5,376 reviews

A year ago I contacted Printify and expressed concern that all the kids models for the products that I was selling in my store were white. That was the default. My brand celebrates Black culture, so it's a bit inauthentic for me to have a white baby wearing a shirt that affirms Blackness. I asked customer service if there were Black models and they said no. One year later, nothing has changed. Sad.

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made).
-We have since removed all of our PRINTIFY supplied items on our site, and are actively looking for new suppliers.
-We will not be amending our review from 1 star -- because we received numerous 1 star reviews from our customers about their purchases -- which of course affects our reputation with future customers. ----
Since PRINTIFY does read these reviews, our suggestion would be: find more reliable suppliers, and work on the quality of your products, but also your customer service and customer interface on your site, so problem solving isn't so difficult. If i could give them a negative star review, I would. Over the past year or so, we've had problems with 1 of every 2 orders placed with them. We even upgraded to Printify Premium a few months back to see if that helped... and the customer service actually got worse. ++Shipped partial orders, and claimed they were complete (check)
++Misleading product descriptions (check)
++Poor quality products/printing- totes & pouches (check)
++Shipment labels generated (to stay within stated printing timelines), but products were not handed over to shipping carries for DAYS (check)
++Average time to get a reply from Customer service (2-3 days). I've emailed them so many times, I feel i know each of the staff... Otto is the most responsive, he replies 24 hours later typically. Excuses and lies - an "passing the buck" to their providers seems standard. Final straw, after days of waiting for a problem ticket reply, was is getting an email saying that the TRACKING system from USPS is not accurate, but the 'items' are their way and they're "sorry for any inconvenience." Sorry doesn't cut it, and neither does blaming COVID for delays, its been 9 months, and we're all dealing with covid with our own businesses, which is why its important to be transparent with your customers and provide accurate and honest timelines and details, so everyone knows exactly what to expect. Do yourself a favor, (and avoid 1 star reviews from your customers for you, as well)... find a different company for POD.

I have had this app for over a year. In the beginning for the most part it was awesome but I highly recommend NOT USING THIS APP I have lost a lot of money from sizing being off. In the last 3 months every order was wrong. Their print quality is also terrible. It fades really fast and sometimes comes blurry to begin with. I will never ever recommend them again or work with them. DO NOT USE THEM!

not happy AT ALL with this app. I started off super excited but now I am just going to invest in my own printer and do everything myself. I have been trying to contact printify for almost 3 weeks regarding various orders in queue with confusing statuses. Some say in "in production" but give a tracking number and nothing to track. A customer may order 4 or more items and receive a tracking number stating ALL items were sent out when the tracking only accounts for one item. So now, customers are emailing out of concern for their other items that havent even been printed yet. I've gotten emails from customers about products that were misprinted, with pieces of the branding having fallen to the bottom of the shirt somehow. Not sure if these folks are truly quality checking or just printing and shipping products off. I've had it. I hate having to go through a middle man to determine if an item is eligible to be reprinted because of THEIR mistake. Customers do not deserve that. They also removed the quick chat, so now you have to request support within an order or GOOGLE their contact info. and wait weeks for a response. If I could give this app zero stars I would. It's truly best to invest in your own equipment and print your own.

I recently started my POD store. Integrated with Printify. I ordered a T-shirt for me to India. 31 days have passed. The order has not reached yet. Another order was from Canada. Again 22 days have passed, the order has not reached yet. I showed the concern to support team, they have already put their hands up in this regard, saying that in tracking we can't help much. Now, who will be responsible if product doesn't reach the customer. My customers are furious about it. It's their hard-earned money. It will also defame my store, and I have just started only. I would say poor service and support. Use other print providers. The products at Printify may be cheaper than others, but it will only be beneficial if the product reaches customers.

When we choosed to work with this app we read many different reviews from users but we never thought that we would be one of the BAD REVIEWS on our FIRST MONTH experience. Looks like they are "training new people" so they don't have time to reply to many emails sent by us to the only customer service provided. We paid 19 dolars for the Premium Service wich as been terrible! After 20 days waiting we got our first order but unfortunately with the WRONG design. We are working with a provider from the UK because our store is in Portugal and we wanted to have a quick service on orders delivery. 20 days?! Ok... but with the wrong design? Are we supposed to send it back again and wait for 20 more days to expect for a new tshirt?!
We feel very ashamed with this and we are now removing our services with them.
We expect our samples refund money from the (worst) Premium Service and Customer Service ever!

Horrible quality print and even worse customer service. Out of 34 samples costing $1400 and after waiting over 3 weeks for delivery, 14 of the samples we ordered were unacceptable. We couldn't understand how such bad quality print would even pass the quality control at the printer! They gave us a run around and never made it right even though they promised to do so multiple times. Honestly, Printify doesn't even deserve 1 star. They lure you in with low prices and produce totally unacceptable results. Don't waste your time with these losers.

Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers.

Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore.

Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY

Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking.

This caused lots of TIME spent to resolve the issue over the past week.

I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems.

Therefore :
1. We will uninstall Printify APP
2. We are stopping to sell printify products until you find the issue with a precise report.

This is not the first time we have problems with printify and I find your customer service totally useless.

I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem :
- they will not help you (customer service without tech skills and helpless)
- Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)

There are a number of things not working well with Printify:

1. Delivery times - Absolutely terrible. My most recent order went in on the 8th of November, was sent to Production on the 11th and was finally printed on the 18th with an expected delivery date of 24th of November. NOT ACCEPTABLE!
You WILL have customer complaints.

2. The quality is not consistent and some prints have sticky, unfinished screen printing. This after the insane delivery times is sure to have angry customers.

3. If you order more than 1 sample item, get used to paying high shipping fees.

As a customer mentioned previously, USE PRINTFUL instead. The quality and delivery times are worth the extra price.

So I just received a tshirt sample today and not only is the print blurry and faded purple-black but there's stains all over it like someone spilled a coffee and just decided to wash and reuse it. I wouldn't even sell this shirt for a dollar. Their customer service is awful it takes hours to days just to get a response and there's no phone number you can call. Any problems you have they basically tell you there's nothing they can do about it. I've been also having big problems with their shipping calculations on my website. I'm switching over to Printful this is a terrible company.

Update: I used Printify for mugs & pillows as well on my site. I've also tried to order posters from them and the printing is all off. Please don't waste your time with these people. As someone who takes pride in her company and wants good products for her customers this is not the way to go. If you're looking for cheap products and don't really care about the quality then go ahead!