Reviews (7,370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its cost-effective model that only charges upon sales, ideal for minimizing risk. It offers a wide product range, high-quality items, and user-friendly design tools with seamless Shopify integration. The responsive customer support and reliable fulfillment through multiple providers enhance customer satisfaction. Additional features like AI-assisted product descriptions and a mockup generator boost productivity and focus on creativity.
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Everything is great but most of the items are too expensive. Would love to do business if sweatshirts were cheaper to produce.
Over all very good, has good pricing and product selection.
BUT TERRIBLE CUSTOMER SUPPORT. ONLY SUPPORT BY EMAIL. THIS COMPANY REALLY NEEDS TO RETHINK THEIR SUPPORT MODEL WHEN THEIR APP BREAKS.
I am on my 10th Misprint in a month out of approx. 20 t-shirts. Vendors are hit or miss. Some do good work others poor work. You pay the price finding out. They do not have a handle on their business. All vendors should do QC on items going out the door. if you can not make a professional product then stop selling defective products. There is no excuse.
We apologise for the inconveniences created. In these difficult times are working hard on providing the best services to our customers and making sure their businesses run as smooth as possible. Despite our efforts, some issues may still happen, such as misprints or other quality errors. In such cases, we are always trying to make it up to our customers by reprinting or refunding the orders. Our support team has been overwhelmed with requests, this is why they might take longer to respond. Nevertheless, we have notified the responsible team about your request and they will be back to you within the next 24 hours.
Honestly, at the end of the day, it's not about the app, but the customer service and final product.
I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself.
I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.
I am doing a sample sale how well everything goes from here. They , Printify call me this morning it was all ok
I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.
You guys should look into other shirt making places features, and add some of them. Like the lines/cubes that show up to help you line up a product. Also bigger placement, and more options to add a design all over a product instead of just the little square. Thanks!
Thank you for your review!
We will make sure to note down your feedback for future improvements in the mockup generator.
We already have products that can be designed all over and these can be found in the AOP Clothing category - https://printify.com/app/products/AOP%20Clothing
Few of our products have options to print on the sleeves and custom neck labels, which can be filtered in our catalog.
In case you need assistance with navigating the products in the Catalog, do not hesitate to reach out to us at merchantsupport@printify.com or through the chat bubble.
Order arrived damaged and after 35 days. Customer service is slow. Website looks fresh and clean but that's about it. No more Printify for my store and customers!
We are sorry to hear about that. Due to the health crisis, our print providers have been experiencing delays in fulfilment, but due to our efforts, the delays have been considerably reduced now. We value you as a merchant and we want to make sure that you have a good experience with us. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
Awesome APP, do the job for you. My only concern is about the support. I consider it very slow and this is very important when you are outsourcing services.
ITs kind of difficult because im slow
Thank you for your review!
We'll be reaching out to discuss your specific concerns further. Your experience matters to us.