Reviews (7,339)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing online store management. They commend the high-quality and diverse product range, responsive customer support, and efficient fulfillment and shipping processes. Multiple print providers support these features, crucial for customer satisfaction and business growth.
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Prompt merchant support and a large range of suppliers. Would love to see more Australian print partners!
We appreciate your review and suggestion! As we're constantly working on expanding our product and Print Provider network - we're sure that more Australian fulfilment options will be added in the future, keep an eye on our ''New Arrivals'' page for this. Success to you and your business!
I love the selection of products they offer.
Delighted to hear that you enjoy the products that we offer. Thank you for your review! 💛
Customer service was courteous and quick to respond!
This is a must-have app if you don't want to price gouge your customers and want to make a decent profit. They have an excellent selection of products, great pricing, and excellent customer service. I was going to use Printful, but their pricing for much of their merch and certainly for coffee mugs is way too high. How can you make a profit with mugs at nearly ten dollars and shipping at over six dollars? It's crazy. It's the same story with their T-shirts and other merchandise. I am sticking with Printify!
Thank you for your fantastic feedback!
We always make sure that our merchants are able to make decent profit out of our products, so we are happy to hear that you already enjoy it. Wishing you all the success!
Easy to create unique products and to add it to your store. Nice wide range of products that makes this APP a must have for anyone wanting to sell unique products online. Highly recommend!!
I have had a few issues but they were very helpful and concerned about my needs. I appreciate that very much.
Thank you for the updated review! We're extremely happy to hear that the concerns were addressed, and you have decided to continue your cooperation with us.
So far I love your app! I am waiting for my samples to make sure that the quality prints well, but overall very satisfied!
UPDATE: I received my samples (mugs and tank top) and they are just perfect! I am excited to create more designs!
Great Customer Service & they have products that other print on demand services don't offer!
I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.
We're very sorry to hear about your experience! I'd like to assure you that we never charge our merchants if the issue has been on our or our Print Provider's side, the replacement that was issued was free of charge.
At Printify we offer merchant support 24/7, therefore, to be able to answer any concerns quickly a change of agent can happen and we’re sorry to hear that this was an issue. Our team not only handles the merchant's inquiries, but also the communication with the Print Providers, so, unfortunately, it is not possible for merchants to contact the Print Provider directly.
One of our managers has reached out to you regarding the order issues mentioned in your review. We truly hope that we'll be able to remedy the situation!
The App is fine and easy to use, Shirts according to my customers are good quality but the HATS SUCK! The first 2 hats that I sold to different customers I had to REFUND the customers, Customers sent me pics of the hats and they look Nothing Like What Your Images Look Like, very cheap and very low quality! Needless to say I dumped the entire line of hats immediately because I cannot afford to lose customers and refund!
Thank you for your feedback! We are sorry to hear that our customers were not satisfied with our hats. We are working with the best print providers in the industry and were surprised to see that your customers were not satisfied with the quality. We have provided you with a refund for the items, however, we would also like to make things right in the future and prove that the quality of our hats is worth it. Please feel free to reach out to us and discuss this experience.