Reviews (248)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing auction capabilities on their websites, ideal for selling unique or limited items. It features a user-friendly interface, automated customizable emails, SMTP setup, and allows merchants to manage bids and purchases efficiently. The app integrates smoothly with Shopify, supporting multiple auctions without performance issues. The support team is highly praised for their quick and effective service through live chat, email, and calls, contributing to increased customer engagement and sales through auctions.
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horrible support. HORRIBLE. they dont answer in a timely manner or should i say at all. its been a week. HORRIBLE. UPDATE: I never received one email from these guys despite having sent ten describing issues. Finally was able to make an on boarding booking with these guys. I had a twenty minute window which i spent alone and was never joined by these guys despite their promise to do so and their system set everything up. This program is not plug and play and these guys make zero effort to offer support to ameliorate this situation. I spent two hours trying to install myself and am stuck and was excited to do the onboarding. BUT AGAIN these clowns did not show up to the appointment their system set up. I am deleting this app and want to strongly advise you against using this product unless you are a wizard programmer because their programmers are unavailable at best.
Hi, Thanks for the review.
But seems like there is some as the team is constantly sending emails and trying to get in touch but no response from your end. We are even waiting for you to respond at the one to one session. Please do respond so we can assist you with all your queries.
Regards,
Team Webkul
Had no idea what I was doing and your Customer Service walked me through it and solved all my issues. Thank you so much for all you help.
We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul
I had high hopes for adding this app to my Store. I was able to figure out the majority of the set up but the configuration portion is ridiculous! For the amount of ease that comes with using Shopify and it’s apps this doesn’t fit in. Great concept poor execution. Unless you’re a coder don’t get this.
This app could be brilliant to the right user. I gave the seven day trial a one hour whirl before uninstalling it. I felt it much more complex than advertised. The advertised finished product looks brilliant. But I don't think just anyone can achieve that without a large budget for expensive coding. The app is likely 5 stars in the hands of others. But for me, I have to give it two, simply because it's seemingly advertised the contrary. If you can code, take my two stars with a grain of salt or disregard this altogether. If you're long in the tooth with little coding knowledge like I am, tackle this app with a budget for some help.
Hi, Please be informed that we provide free help in the app installation process, so request you to add the app again and contact us via email and we will surely assist you.
You can also respond to the email sent from the support team, so we can connect.
Does not work, requires expert knowledge to get to work slightly but still does not work.
I just went to install this app and it failed. Nothing shows up. This is not production ready what so ever and this is coming from a developer's perspective. Now I have to develop one from scratch for a client...
Hey !! Please excuse us for the less-satisfied experience with the app.
It Seems like you have un-installed the app with-in 2 minutes of installing the app & Even you wrote in the un-installation reason that you don’t need support for the app. Looks like you installed the app just for the sake for posting the review.
But, We'll surely love to bring things back on track for you and would be very happy to assist you with the setup for the app on your store, please book a one to one session using this URL : https://webkul.bookingcommerce.com/en/shopify-product-auction
Please book a session using the above shared URL so we can connect and get this sorted for you !! - Team Webkul