Webkul Product Auction

I'm not sure what those comment are talking about with bad customer service. I have had this app for less than a week and have traded emails a number of times and always gotten a quick response (with the exception of over the weekend, but that seems reasonable). They even went in and installed some code for me that I couldn't figure out. The app is complicated but that's because you're making the ...

Neha, is the most patient, supportive Customer Service.. and I have installed successfully (out of the box) with their support. and it is a fantastic Auction app and the price is only $1.00 a day for 30 days in the month.. $30..
I love this app and I think it will bring a lot of customers to my site..
I see Webkul has other apps, I am interested in the marketplace app and the booking app. I am ...

These app is ridiculous!! I installed it and then you have to actually to some programming. I contacted the support for help which they never should up to!

Hi,

Regarding to our uninstalling the App, (we had installed the free trial version to see if it would work for us) since the App doesn’t work, doesn’t accept any bids.

As soon as we have been informed by our clients we have consulted to you by chat and email but couldn’t get any support in time.
The only solution was to uninstall the App.

Due to this, we have lost our clients’ confidence and ...

We had a really great experience with the customer service team. We were struggling with adding the coding but with simple collaborator access... the team had our auction up and running in no time! Thanks again team :)

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process.

Very frustrated and angry. Wasted a huge amount of time on this

Very hard to setup, I'm not into coding templates and the preset auction looks very generic to the eyes. I had a problem with a test i did, ran the auction on one item, it was sent to the highest bidder, but the item still showed in stock.

So far it won't work at all. All I seem to get from support is that it works on their end. I've tested it, had other people try it nobody can get the auction to take the bid. I have to wait a full 24 hours for support to respond and when they do nobody has really looked into the issue. Only giving 2 stars because I did get a response.

horrible support. HORRIBLE. they dont answer in a timely manner or should i say at all. its been a week. HORRIBLE. UPDATE: I never received one email from these guys despite having sent ten describing issues. Finally was able to make an on boarding booking with these guys. I had a twenty minute window which i spent alone and was never joined by these guys despite their promise to do so and their ...

Had no idea what I was doing and your Customer Service walked me through it and solved all my issues. Thank you so much for all you help.