Webkul Product Auction

Difficulties plugging into the online store. The count-down clock jumped around and shut down 5 minutes early at the end of the auction preventing smart, competitive bidders from getting their final bids in- this happened 2 times in a row.

Hi,

Regarding to our uninstalling the App, (we had installed the free trial version to see if it would work for us) since the App doesn’t work, doesn’t accept any bids.

As soon as we have been informed by our clients we have consulted to you by chat and email but couldn’t get any support in time.
The only solution was to uninstall the App.

Due to this, we have lost our clients’ confidence and our time and money trying to reach technical support to solve the problem, moreover, the opportunity to sell our product.

please improve your App. and your support system.

Regards,

The app works and looks great on the website. I wish the coding instructions were up to date, they seem out dated and little difficult to follow. Making this automatic would help those who are not a computer savvy or familiar with coding. Customer Support has some opportunities. They are curt with responses and didn't really listen to the root cause of the issues. Both interactions were the same, I would ask a question and support keep sending the same link over and over. Eventually they reluctantly help me out and manually fix my problem. I'm thankful for that, but I don't want to contact support every time I need to put something up for auction. I have contacted them twice and the same interactions both times. Curt and with out patience. My last interaction, they were adamite about rating them IMMEDIATELY, and they would wait until I was done. When I told them I would, but not as this moment, they continued to push. This incident, in conjunction with the previous interactions was really off putting. We are keeping this for now, but I will be shopping around for other apps.

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process.

Very frustrated and angry. Wasted a huge amount of time on this

These app is ridiculous!! I installed it and then you have to actually to some programming. I contacted the support for help which they never should up to!

We had a really great experience with the customer service team. We were struggling with adding the coding but with simple collaborator access... the team had our auction up and running in no time! Thanks again team :)

So far it won't work at all. All I seem to get from support is that it works on their end. I've tested it, had other people try it nobody can get the auction to take the bid. I have to wait a full 24 hours for support to respond and when they do nobody has really looked into the issue. Only giving 2 stars because I did get a response.

Very hard to setup, I'm not into coding templates and the preset auction looks very generic to the eyes. I had a problem with a test i did, ran the auction on one item, it was sent to the highest bidder, but the item still showed in stock.

horrible support. HORRIBLE. they dont answer in a timely manner or should i say at all. its been a week. HORRIBLE. UPDATE: I never received one email from these guys despite having sent ten describing issues. Finally was able to make an on boarding booking with these guys. I had a twenty minute window which i spent alone and was never joined by these guys despite their promise to do so and their system set everything up. This program is not plug and play and these guys make zero effort to offer support to ameliorate this situation. I spent two hours trying to install myself and am stuck and was excited to do the onboarding. BUT AGAIN these clowns did not show up to the appointment their system set up. I am deleting this app and want to strongly advise you against using this product unless you are a wizard programmer because their programmers are unavailable at best.

Had no idea what I was doing and your Customer Service walked me through it and solved all my issues. Thank you so much for all you help.