Reviews (256)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling on-site auctions, enhancing customer engagement and sales. It supports various auction types and offers features like customization options, automated emails, and user profiles. The interface is user-friendly, and the app integrates well with Shopify, ensuring efficient bid processing. The support team is noted for being responsive and helpful in resolving issues and assisting with onboarding and customization, despite some technical glitches.

June 28, 2018

This is the very best app if you are seeking an auction experience for your platform. The customer service is 5 stars as well. They respond to every request right away and offer tons of customizations. The Webkul company makes tons of different apps for your company store. I would recommend them all! Absolutely the best!!

Cbd Disti
United States
22 days using the app
May 27, 2022

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail.
The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from ...

KingsPIER vintage
Canada
12 days using the app
Edited June 30, 2021

So, the team can't solve the issues:
1) remove taxes on joining fees
2) display terms and conditions when customers are joining the auction. They have to accept terms to proceed. Instead, the team said if I want to remove taxes on the joining fees, I should not charge tax on the product. They said: "Please note that no tax will be applicable on the product when the winner is purchasing the won ...

BedyGames
Canada
15 days using the app
September 5, 2019

Complete garbage. The app works fine I suppose, despite being glitchy, but the real issue is the company that made this. The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job. Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me. Ridiculous.

Avoid this ...

pmbspot
United States
9 days using the app
Webkul Software Pvt Ltd replied September 5, 2019

Hi, Thank you for the feedback and appreciate you taking time for the same.
We would like to address some of the points mentioned in the review :
1) The most I can get from ...

February 10, 2020

The support team is great! It is not all evident; how to use the app but they are patient and effective, helping out it any way they can to match your needs.
Thank you!

ORMAN
Sweden
14 days using the app
Webkul Software Pvt Ltd replied March 26, 2020

Hi, Thank you for the review.
We do provide a thorough user guide and online sessions to help you install and understand the app. You can use them if you have more questions ...

Edited May 2, 2023

Nice product, good help desk. The only problem is need little bit coding. I just installed it on my site: https://1salesforce.com/products/master-ceramicist-liu-zemians-work-drawing-sword-zhong-kui-2

1Salesforce
Malaysia
About 12 hours using the app
April 30, 2018

The theme we're using differs in terms of the backend files required to modify in order to setup Product Auction, however, with some speedy help of Webkul's Customer Service, we were able to get the code added to the site and everything working very quickly! So far the app seems to provide all the functionality that we were looking for, will update once we've used the app for some time, but all ...

Turnstyle Home
United States
9 days using the app
Edited June 21, 2018

This app is not very user friendly and very difficult/confusing to figure out configuration if you are not a coder. It is very difficult/confusing to even maintain if you even ended up hiring someone else to configure the app to your store for you. (which is what I did.) My shopify expert/professional coder couldn't even figure the app out without needing to reach out to the app developers to ...

Lindsayrappart
United States
7 days using the app
November 1, 2022

The app works and looks great on the website. I wish the coding instructions were up to date, they seem out dated and little difficult to follow. Making this automatic would help those who are not a computer savvy or familiar with coding. Customer Support has some opportunities. They are curt with responses and didn't really listen to the root cause of the issues. Both interactions were the same, ...

Industrial Garage Sales
United States
6 days using the app
October 22, 2016

Difficulties plugging into the online store. The count-down clock jumped around and shut down 5 minutes early at the end of the auction preventing smart, competitive bidders from getting their final bids in- this happened 2 times in a row.

Jake Weidmann
United States
7 days using the app