Bold Bundles ‑ Product Bundles , 642 reviews

I can't remember the last time I left a review, but my experience with the tech support of Product Bundles was amazing. I am a junior developer and was a little hesitant about having experts look over my code as I was trying to integrate the Product Bundle app as well as expand on some of its features. When I emailed the tech support, I got a reply within 24 hours and even an email over the weekend! David was my point of contact and was amazingly supportive. Not only did he give me TWO solutions to my problem, but when I told him I was new to coding, he offered to give me feedback on my personal code as well. I received more excellent feedback from him than I have from any of my other mentors in coding! After I fixed my issue using his solution, I wanted to go back through my code and work on the suggestions he gave me. If I ever have an issue with a Bold Product (which I have only had this one and it wasn't actually an issue with the app), I will never hesitate to reach out to their customer service!

We had an issue with the liquid part due to our theme being so new and they fixed it in no time and we were up and running. So far our first B1G1 is off and running and seems to be no issues.

I've gone from GREAT :) to POOR :( & now back to GREAT again!!

I'm going to leave my previous comments below so that I'm sharing my honest experience. But I would like to thank Eric for contacting me so quickly by phone and working tirelessly over the course of a single day to get everything fixed for me. My site is working perfectly. The checkout conflict is resolved. The bundles are formatted beautifully. I think we've finally cracked it. Regardless of my issues with this app, I can't fault the team. They genuinely seem to care. They want to get it right. I'm confident that this is the app for me going forward. Thanks guys, let's hope we've resolved everything.

THE NEGATIVE
I wish I had taken more notice of the negative reviews :( At first this app seemed like a dream (see my original review below) but it's absolutely messed up my store & customer services have stopped responding to me to sort it out. I'm using the prestige theme & when customers go to checkout the prices of my products simply don't match what they're seeing in their cart. Everything is jumbled up & a complete mess. I was told this would take a day or two to fix. Two weeks on .. not only am I still getting daily complaints from customers about the checkout mess, the bundles I'd put together for a Christmas offer this weekend are formatted so badly with text overlapping, images not showing and chunks of the website missing. It's completely screwed up my store. I was told my ticket was a 'high priority' I'd hate to see low priority if a fortnight later it's actually worse! The Bold team sent me an email a week ago telling me everything was fixed. I replied to say it absolutely wasn't. No response from them since. I contacted the Prestige development team to see if they could assist and before I'd even mentioned the app by name they asked if it was a Bold app I was having trouble with. STAY AWAY if you value your customers. This app causes nothing but grief and hassle. Now I've got the nightmare of trying to get it removed to restore everything back to normal. Wish I'd listened to the negative reviews.

ORIGINAL REVIEW (I should have waited longer to test it fully!)

So, here's what I wanted ... an app that not only bundled my products together, but also drew down on stock from my existing inventory. So that I didn't have to physically pre-assemble a certain percentage of my stock. At first I wasn't sure whether it was something this app could do. It wasn't immediately obvious. So I reached out to Mayank on Live Chat who quickly explained it's in the premium version (also a free trial) It worked brilliantly! For some reason today (Black Friday) some of my bundles weren't working quite right, so I reached out again on the Live Chat. The team answered within seconds, looked at the back end data for me and explained it's because I need to disable my 'Buy it Now' button. They helped me do that and it's running brilliantly! This app achieved everything I was looking for and todays support - especially from Art, Jonathan & Simran has been fantastic! Excited to keep trialling different bundles out for customers through one simple interface.

Really great app.

Seamless integration and very good customer support. If you are looking for a bundler app, that actually works, this is the one.

Thanks guys.

Thank goodness for Bold Bundles! We were getting pricing of up to $5,000 to make a script for our bundles. Then we stumbled upon the Bold Bundles app! With the help of Bold support we got this app configured perfectly for our store and the bundles are a huge seller for us!

Great app. Very smooth install and adds much needed functionality.

Great app! Easy to use and really puts the "wow" in a customer. Adds that needed motivation to push a customer towards the upsell. I make my sales count with this app.

Easy integration, and customer service is exceptional. Sukh immediately responded, pinpointed the issue quickly, and submitted a ticket for installation assistance for me right away. Terrific service!

So far so good. Changed to this bundle app after running into issues with another one and am very pleased with the simple design and ease of use. Great customer service as well - thank you Cam and Tiff

Great app! Works awesome and they have great customer service