Bhumi Patel was my lifesaver with Bold. She was so patient and thorough. I'm going to ask for her again if I ever need help. Her service was efficient, effective and kind. Her service and support was top notch!
Virginia Boys Kitchens
The staff at Bold Bundles is really helpful - the chat is great as well, and Alora at BOLD is awesome. They respond quickly to my technical challenges and helped install the apps into our Shopify store seamlessly without issues.
I also love the fact that there is a suite of tools available through BOLD COMMERCE that works nicely with each other. I'm kind of tired of trying new apps and running into all kinds of incompatibility issues with existing apps in my store. with BOLD, they all work together (a couple do not, but it is very clear which ones are not compatible with each other).
BOLD BUNDLES is also the only app that works with my 4PL fulfillment center - i'm sure there's a reason why my favorite fulfillment center chose to work with the people at Bold. :-)
I highly recommend the entire line of Bold Apps. I was turned on to Bold by my Shopify web developer- we had to have a custom installation. Nick from Bold called me personally to make sure that the app was working properly after they installed it. Thank you to Taylor for making the installation happen so quickly and seamless
Thank you for your hard work and effort to make it happen .
This app is great for bundle offers. I've had to ask customer service for help a couple times via chat, but they are incredible!!! My question is always fixed 100% by the time I'm done talking with them. Great job!
I wanted to write specifically about Bold's customer service rep, Mayank. I was having such a hard time getting to customer service and this rep was incredible! So intelligently understanding my issue and made sure my instructions got to the proper people. I couldn't have been happier. Bold is a great product. Thanks to this special rep for helping me!
Mayank and Eric were very quick and helpful in resolving our issues with the application. Thank you!
Bold bundles app allowed our customers to purchase school products at a reduced rate because we were able to offer bundle pricing. In this age of Covid and depleting budgets, this capability was so appreciated by our customers. Getting this set up by the Bold Bundles support team was great. The team was very supportive and quickly responded to any requests we made. A special thanks to Mayank, Esha and Rajni for all their help in getting this important functionality to our customers.
Great app that helps you improve AOV. The key is to have a good developer who knows BOLD suite of apps to install it and test thoroughly. Some of the earlier issues have been resolved in the most recent release (v3). Big thanks to Rahul in customer support for being patient and for walking me through clearly while he fixed some kinks.
Glowy Smooth Skin Care
Had a chat session with Naman. He helped me finish the theme update for my store. He went above and beyond by helping me do some sizing to make the page look better! Appreciate the great customer service!
I would have rated this app 4 earlier - because it's a bit of hassle to get it installed and customize. It becomes an overwhelming experience to go through everything in the beginning. But, once you understand how things work it's quite easy to scale it up + their support is really awesome + well written FAQs and documentation. Throughout the installation process AND dealing with a post installation issue their responses were quick and to the point. Shout out to Harpreet K who helped me through.
Coming back to the hassle - The reason for this again is the dynamism that this app provides. It's one of the most powerful apps out there which has support for almost all major themes and provides various configurations. Other bundle apps have parts of it but not the whole package. And such customization would need your theme code to be modified in a certain manner, that's why it's a bit tricky to get started. My suggestion would be -don't try to do things yourself if you're not an expert with Shopify's Liquid code. Their support is great, let them help you.
Kudos to the bold team. I hope you keep providing us with the great support as you have now.